Customer Service Data Entry

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JEFFREY COLDREN

***- *** -**** **************@*****.***

PROFILE

Accomplished media materials professional who always exceeded performance expectations. Recognized for the ability to maintain and improve processes and procedures, saving the company over $800k a year. Highly organized with strong technical skills. Adept in using complex in-house Customer Reporting Management applications with strong knowledge in Microsoft Word, Excel and Outlook / Business Objects and Oracle applications. PROFESSIONAL EXPERIENCE

FCI FEDERAL 2015 - 2016

General Office Worker/File Clerk

Contract worker for Department of Homeland Security/U.S. Citizenship and Immigration Services.

Filed copies of naturalization certificates and notices in the appropriate alien file and closed out citizenship ceremonies.

Ensured that new information was added to the files in a timely manner and destroyed outdated file material according to policy or transferred them to inactive storage.

Found requested records, charged out, and forwarded them to the requestor.

Used computerized filing and retrieval systems such as CIS and NFTS to retrieve information.

Reviewed files and database to insure accuracy before boxing up to send to National Records Center.

Delivered files to various Government Departments per requests. HOME BOX OFFICE 1996 – 2014

Fulfillment Coordinator - Design & Print Production

Maintained database for the HBO program guide for hotel/motels for the whole country. Entered new orders, increases and cancellations. 28,500 orders of 4,600,000 pieces. Handled customer service calls from properties.

Worked with the printer, the US Postal Service and UPS/FedEx for fulfillment and delivery of the HBO program guide. Resolved customer issues. Researched missing packages.

Analyzed and processed invoices for HBO Print Buyers of various printed material jobs, and the invoices associated with the HBO guide and other advertising materials.

Hired shippers for transportation of various HBO printed materials.

Oversaw fulfillment and mailing of HBO advertising materials. 2

JEFFREY COLDREN

646- 326 -3436 **************@*****.***

HOME BOX OFFICE 1986 – 1996

Fulfillment Coordinator - Premium & Marketing Services

Maintained database for the HBO, Cinemax and Hotel/Motel program guides for affiliates, hotel/motels and institutions for 1/3 of the country. New orders, increases and cancellations. Handled customer service calls from affiliates & properties.

Worked with the printer, truckers and UPS/DHL/FedEx for fulfillment and delivery of the HBO program guide. Resolved customer issues. Researched missing packages.

Processed premium & marketing material orders for HBO affiliates.

Purchased premium items and marketing materials from outside vendors for HBO.

Hired shippers for transportation of various HBO printed marketing materials and campaigns - self mailers, postcards, and bill stuffers.

Oversaw fulfillment and mailing of HBO affiliate information packets. 1982 -1986

Senior Data Entry Clerk - Finance & Accounting Services

Supervised flow of financial data for general ledger billing, legal contract keying, subscriber reporting, payroll earnings and deductions, budgets and data base start-ups.

Train staff of 25 full time employees.

Ongoing involvement with actual keying of data.

CNA INSURANCE COMPANY 1979 -1981

Data Entry Clerk

Prepared work for entire department of 12 CRT operators, pre-coded and edited all work concerning new insurance policies and the adjustment of already existing policies and input the same.

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