Administrative Assistant Customer Service

DANICK PIERRE-LOUIS (BRENEVILLE)

**B, Cross St, Randolph, MA 02368

781-***-****

acvkk3@r.postjobfree.com

SUMMARY: Superior communication and organizational skills, exceptional attention to details and experienced in developing strong client relationships. Quick learner, work effectively in a group or individually.

Other languages: French Canadian, French and Haitian Creole. SKILLS:

Web Development

Professional

Microsoft Office

QuickBooks

File Maker Pro

QuarkXPress

Dreamweaver

InDesign

Multimedia and

Communication

Entrepreneurship

Federal and State

Taxation

EDUCATION:

2013 Sullivan and Cogliano Training Centers Inc.

Web Development Professional

A career-ready training program consisting of several computer web design elements, such as: JavaScript, Perl, Server Administrator, E-Commerce Design, Site Design, Security Professional, Internetworking Professional. EXPERIENCE:

2013 – Present Christ Congregational Church, Brockton, MA Church Secretary /Administrator

Format and print weekly worship bulletins

Update website

Create and produce monthly newsletter, post to website

Prepare letters (verifying baptisms, transfer of membership)

Assign task to office volunteers

Post calendar and special rental requests for security person

Manage building bookings, clearing requests with key staff

Format annual reports

2013 - Present GC Computer, Dorchester & Brockton, MA Instructor in Computer Operation

Responsible for teaching adult education in all aspects of Computer and PC Software Applications

Oversee Typing and Keyboarding training

Teach Computer terminology

Responsible for generating Computer lessons plans

Record homework, tests and grade all students

2008 – 2013 Schuerch Corporation, Braintree, MA

Office Manager (12/2009 - 01/2013)

Supervised office support staff

Coordinated the Shipping Department (Domestic and Overseas Shipping)

In charge of the monthly commissions of the Sales Rep.

Maintained employee’s personnel files

Entered invoices into general ledger system generated from sale orders

Reconciled monthly statements and ensured accuracy with daily transactions. DANICK PIERRE-LOUIS (BRENEVILLE) 35B, Cross St, Randolph, MA 02368 781-***-**** acvkk3@r.postjobfree.com Page 2

Administrative Assistant (11/2008 - 12/2009)

Provided customer service assistance to callers outside the office.

Updated and maintained customer collection notes on collection system.

Performed collection of overdue payments using phones and letters.

Recommended initiation of legal proceedings.

2002 – 2008 College Ahuntsic, Montreal, Canada

Administrative Assistant/ Administrative Secretary/ Communication Technician

Handled correspondence, reports, memoranda and extensive phone contacts.

Processed and reviewed accounts receivable, payable and bank deposits.

Responsible for payroll for the department

Organized handbook for review and approval.

Managed copyrights data, copy editing, proofreading. COMPUTER INSTRUCTOR EXPERIENCE

At the following Institutions

Community Center of Resources in Education for Adults, Na Rive Center, Apprifo Inc, Montreal, Canada

Instructed adults in computer and software systems.

Drafted lessons plans, marked tests and recorded grades.

Implemented, managed and developed organization’s web page.

Taught typewriting methods, shorthand and word processing to adults

Instructed adults in business writing and initiation to computer and software systems

Developed instructional strategies and skills to facilitate adult learning

Used educational media and technology to enhance the learning experience

Taught software, Internet initiation and online research to elementary aged children

Coordinated teachers’ professional development trainings

Supervised 10 teachers and teachers assistants

Planned meetings with prospective students

Maintained personnel records, payroll and bookkeeping ADDITIONAL EXPERIENCE

2005 – 2007 Horizons Quebec, Montreal, Canada

Researcher/ Writer

Researched government websites for services available for immigrants

Compiled data for author

Wrote text for the book “Réussir au Quebec” (Succeed in Quebec) ADDITIONAL EDUCATION

2010 Liberty Tax Service, Canton, MA

Basic Income Tax Course

2005 School of Computer and Business (EMICA), Montreal, Canada Entrepreneurship Training

2002 University of Montreal, HEC, Montreal, Canada Certificate in Computer for Managers

Diploma in Office and Management (Business Administration) 1995 College Higher Studies (CSM), Montreal, Canada Associates Degree in Sciences, Computer

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