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Customer Service Manager

Location:
Virginia
Posted:
July 05, 2016

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Resume:

OLEG VAYTSER

**** ****** ***** *** **************, Virginia 23111 804-***-**** acvkje@r.postjobfree.com

Dear Sir or Madam:

In the interest of exploring challenging opportunities in Management with your company, I have enclosed my résumé for your review and consideration.

You will note significant experience selecting, directing and motivating associates while controlling all aspects of operations and expenses. I would like to point out my strong ability to interact with people and evaluate information to develop plans and programs geared to improving profitability. Additionally, I am exceptionally wellsuited to conducting orientation and training sessions, performance evaluations and maintaining accurate records and files according to policies and procedures. Excellent organization and planning skills allow me to choose priorities successfully and implement activities tailored to meeting specifications and deadlines. Welldeveloped communication skills enhance my ability to quickly establish effective and persuasive rapport with individuals of diverse backgrounds. My complete array of qualifications makes me an ideal candidate to help your company achieve its future goals.

As a result, I am confident in presenting myself as a potential asset to your organization. I would appreciate the opportunity to discuss with you, in person, how my qualifications meet your needs. I am certain I can identify additional areas in which I can contribute as an integral member of your company's team.

Thank you for your time and consideration. I look forward to hearing from you soon.

Sincerely,

Oleg Vaytser

Enclosure

OLEG VAYTSER

7116 Harbor Light Way Mechanicsville, Virginia 23111 804-***-**** acvkje@r.postjobfree.com

PROFESSIONAL OBJECTIVE

Seeking challenging opportunities to apply skills and experience in Management.

QUALIFICATIONS SUMMARY

Background reflects diverse management experience in production and customer service environments with emphasis on generating repeat and referral business, high standards of quality and maximum profitability.

Perform forecasting and strategic planning. Identify operational strengths and deficiencies. Maintain awareness of factors impacting operations.

Design, develop and implement operational plans, administrative programs and production strategies that refine operations, enhance profitability and ensure services consistently meet or exceed quality standards.

Perform financial analysis and develop fiscal plans, budgets and contracts that ensure equitable disbursement of costs and are geared to increase profits.

Direct operations as a working supervisor. Screen, hire, train and supervise employees. Allocate projects and tasks. Ensure production standards and administrative support. Evaluate performance and productivity.

Focus on "teamwork" in supervising staff. Execute employee relations programs. Develop employees into management. People-oriented approach to daily operations generates high levels of productivity and customer satisfaction. Manage most every conceivable situation.

Supply high-spirited enthusiasm in leadership roles with demonstrated ingenuity and innovation. Develop a personalized commitment to any undertaken project that assures success through a sense of ownership.

Apply innovative solutions to complex issues and problems by identifying root cause of difficulties. Divergent thinker; strong brainstorming skills.

Administer customer relations functions; respond to questions, problems and complaints promptly and efficiently.

Learn quickly and adapt easily to new situations. Listen well and able to consult and coordinate with others.

Self-motivated professional with a reputation for reliability, commitment, teamwork, consistency, accuracy, attention to detail, quality control, customer relations, profitability, efficiency and effectiveness.

EXPERIENCE HIGHLIGHTS

Restaurant Owner Unleashed Gourmet Hot Dogs-Richmond, Virginia 04/13-present

Responsible for all aspect of restaurant operations, monitor budgets and payroll records, develop business strategies for business growth and revenue generation, review financial transactions, plan menus and food utilization, direct, coordinate and schedule use of facilities or catering services for events such as banquets or receptions, monitor and patron activities to ensure liquor regulations are obeyed, have a working knowledge of local store marketing techniques and sales building, high level of integrity and business ethics.

Business Operator/District Manager Highway Service Ventures (Wendy’s)-Richmond, Virginia 8/01-01/13

Oversaw all aspect of restaurant operations, generating up to $10,000 in daily sales, oversaw operations and coordinated the activities in multiple units. Hired, trained, scheduled, directed, motivated and evaluated staff and managers in all aspects of customer service, production, sales and quality control. Created and maintained budgets, coordinate with and report to senior management in the company, monitor standards of payroll, food cost and cash control, ensured compliance with all company policies and standards of operation, safety and sanitation.

Training Store Manager, Old Dominion Restaurants (Wendy’s) – Richmond, Virginia 3/94 – 08/01

Progressed from Assistant Manager through Co-Manager and General Manager at multiple locations generating as much as $30,000 in weekly sales.

Trained up to 4 Assistant Managers concurrently for assignments in other stores.

Store benchmarked as first “Service Excellence” restaurant in Richmond market.

Broke 17 sales records, increasing sales by 13% and maintaining a maximum variance of less than of a percent.

Consistently achieved QSC scores of over 80%.

Production Supervisor, Hoover & Strong, Inc. – Richmond, Virginia 11/91 – 3/94

Directed production of employees to ensure quality of items produced

EDUCATION

Business Management, J. Sargeant Reynolds Community College – Richmond, Virginia

B.S. Engineering, Politechnical University – Leningrad, Russia

References Available Upon Request



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