Customer Service Accounting

Christine Pope

**** ******* **** ************, ** • 904-***-**** • ********@*****.***

Objective: Over seven years of service and experience in the accounting industry, with a strong focus on professionalism and timely goal achievement. Seeking career opportunities as an Account Associate. Excellent customer service experience provided, processing payments to third party participants, insurance knowledge, certifications, utilizing skills in analyzing data, performing audits, and examining internal control procedures to provide quality service, while carrying out company’s achievement goals.

Abilities

Keen eye to detail and exceptional organized.

Excellent communicator.

Proficient in Lotus, Excel, Ami Pro, WordPerfect, ProComm Plus, Spreadsheet Auditor, Flowcharting III and Focaudit, Ceridian, People Soft, Oracle, Computer Accounting, and FoxPro, Microsoft Word, Internet, Outlook, Quick Books,AS400, Access, Power Point, Peachtree, and Computer Computations.

Employment History

Florida State College at Jacksonville, Florida 2010 – Present

Service Provider

Provided onsite training. Organized and coded all documents related to due diligence for acquisitions. Prepared routine business correspondence, accounting and financial documents for analysis. Correspondence and memoranda for professors and instructors reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies. Correspondence, accounting and financial documents for analysis. Correspondence and memoranda for professors and instructors. Provided private instruction to individual or small groups of students to improve academic performance, improve occupational skills, or prepare for academic or occupational tests.

Blue Cross Blue Shield of Florida, Jacksonville, Florida 2006 – 2009

Accountant/Analyst/Staff Auditor

Monitored multiple databases to keep track of all company inventory. Effectively controlled the release of proprietary and confidential information for general client lists. Prepared departmental contracts for manager's approval. Reviewed and provided comments on the adequacy of documents and took necessary steps to secure any deficiencies. Prepared correspondence, accounting and financial documents for analysis. Determined Reimbursable costs payable to providers of medical care under the Medicare Program which included secondary Part A and Part B.

Analyzed financial and statistical data submitted on provider cost reports.

Reviewed current and fixed assets, liabilities, charges, revenue and expenses.

Compiled statistical data the basis of allocation of indirect costs.

Assisted in pre-acquisition audits of purchased banks to determine financial condition, leading to successful business expansion.

Performed financial, operational, regulatory compliance and system-integrated audits.

Monitored multiple databases to keep track of all company inventory. Effectively controlled the release of proprietary and confidential information for general client lists. Prepared departmental reports for managers. Prepared correspondence, accounting and financial documents for analysis approval. Processed bi-weekly multi-state payroll for approximately 2600 employees using ADP payroll system Processed new hires, terminations, employee data changes employee verifications and garnishments Processed government surveys including quarterly statistical reporting and EDD requests Processed 401K distributions, rollovers and hardship request, print worker's compensation reports Organized and process quarterly open enrollment for 401K Maintained payroll, tax and benefit deduction controls such as, insurance, pension, annuity 403b, union dues, etc.

Resolved personal payroll problems as they occur (i.e.

Checking on pay rates, hours reported, amounts deducted, tax withholding, etc.) Maintained and post on a bi-weekly basis attendance records for all staff.

Prepared annual W-2's and W2c's for customer and clients.

Payroll Accountant 2003 - 2005

Fidelity National Financial Jacksonville, FL

Processed bi-weekly multi-state payroll for approximately 2600 employees using ADP payroll system

Processed new hires, terminations, employee data changes employee verifications and garnishments

Processed government surveys including quarterly statistical reporting and EDD requests

Processed 401K distributions, rollovers and hardship request, print worker’s compensation reports

Organized and process quarterly open enrollment for 401K

Maintained payroll, tax and benefit deduction controls such as, insurance, pension, annuity 403b, union dues, etc.

Resolved personal payroll problems as they occur (i.e. checking on pay rates, hours reported, amounts deducted, tax withholding, etc.)

Maintained and post on a bi-weekly basis attendance records for all staff. Prepared annual W-2's

Educational & Certifications History

Florida State College at Jacksonville - Certified Customer Service Representative

Jones College – Bachelors of Science in Accounting

Jones College – Computer Accounting

Santa Fe Community College – Associate of Science Business

Business Administration – Florida State College at Jacksonville

Contact this candidate