Customer Service Manager
Resume:
Eric Cooper, C.P.I.M.
**** ****** ***, ***** ****, TX 78664 ***********@*****.*** 512-***-****
Over twenty-five years of progressive responsibility in the domestic and international environments of the medical device, oil & gas, government contracting, industries with specialties in procurement, planning, supply chain management, contract administration, production control, inventory control, logistics, management & supervision, forecasting, and materials management.
Key Strengths:
Research & Analysis
Contract Administration
Purchasing
Communication
Ad Hoc Reporting
ERP Implementation
Supply Chain Mgmt.
Inventory control
Materials Mgmt.
Professional Experience
Purchasing Manager
Aereon, Austin, TX 2014-2016
Provide leadership & coaching to a team of purchasing specialists in all facets of professional activity. Measure and ensure that key metrics are on target.
Maintains the MRP systems with daily adjustments as needed/required.
Build strong relationships across cross functional groups which will allow for maximum collaboration.
Key Accomplishments
Developed effective relationships with suppliers to obtain maximum value.
Represented procurement department on ERP (IFS) implementation team.
Developed policies, procedures and strategic goals for the department
Developed and negotiated supplier purchase agreements with annual cost savings of over $75,000.00 and inventory reduction of 40%.
Sr. Buyer/Lead
Flare Industries, Austin, TX 2012-2014
Interpret MRP output and negotiate purchases.
Participate in negotiating formal agreements with suppliers
Manage receiving & invoice reconciliation and RMA processes
Key Accomplishments
Developed processes for identifying and managing obsolete and slow moving stock inventory.
Identified opportunities and implemented changes to purchasing processes to improve efficiency & effectiveness
Reduced inventory by 40%
Supervisor, Planning
DJO Surgical, Austin, TX 2008-2012
Streamline purchasing procedures while bringing the department into ISO/FDA compliance.
Implement and manage S&OP meetings
Identify & implement lean manufacturing and continuous improvement programs.
Key Accomplishments
Key member on ERP (Oracle) implementation team.
Negotiated long term supplier agreements including VMI programs and point-of-use delivery
Developed supplier score system which improved on-time-delivery by over 50%
Lead Buyer/Planner
Encore Medical, Austin, TX 2007-2008
Monitor and report forecast error to ensure budget targets are in line.
monitor MRP system to ensure accuracy of purchasing and manufacturing requirements
Provide training to subordinates in regulatory and SOX requirements.
Key Accomplishments
Consistently exceeded cost saving and inventory reduction goals
Reduced forecast errors by 35%
Served on cross-functional teams as materials management representative.
Buyer/Planner
Encore Medical, Austin, TX 1998-2007
Interpret MRP output for assigned product lines
Monitor forecast report for assigned product lines
Prepare and review monthly metric reports
Issue purchase orders and reconcile A/P invoices and issues
Key Accomplishments
Maintained target inventory levels for assigned product lines
Achieved and maintained customer service level of 95%
Served on supplier quality audit team
Buyer
Encore Orthopedics, Austin, TX 1997-1998
Issue Purchase orders and expedite as needed
Maintain approved supplier list
Maintain supplier files
Key Accomplishments
Achieved annual cost savings of over 50k by supplier consolidation efforts
Maintained on-time-delivery rating of over 90% for category III and IV suppliers.
Maintained assigned target inventory levels for indirect items
Additional experience includes Material Handler at Encore Orthopedics (1996 – 1997) and warehouse manager at EDS Ordnance. (1991 – 1995)
Education
Degree – Duncanville High School - Diploma
Continuing – APICS – CPIM
Software skills
Intermediate Microsoft Excel – pivot tables, lookup functions, analysis tools, conditional formatting
Oracle
IFS
QAD
Job Boss
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