IT Operations System Admin
Resume:
Alan Bentley
Deptford, NJ 08096
http://beknown.com/alan.bentley
T
Professional Profile
****-******* ********* ****** ********* Administration
2003-2013 Cisco 7900 Series VoIP Administration
1996-Present IT Support and Management (3000+ employees and vendors)
1996-Present Windows 2008/2007/2003/2000/NT Server Support
1996-Present Windows 8/7/Vista/XP/2000/ME/NT Client Support
2000-Present MAC O/S 10.9/10.8/10.7/10.6/10.5 Support
2000-Present Microsoft Office 2012/2011/2010/2007/2003/XP/2000 Support
2000-Present Apple/Android/Blackberry Mobile Device Support
1996-Present Dell, Macintosh, HP, Lenovo computer systems support and servicing
2005-Present Parallels, VMWare, Virtual Box, XenCenter Virtualization support
System imaging and software deployment (Ghost, Symantec, Altiris, Zenworks)
Experience with multiple versions of Linux (Debian, FreeNAS, Mint, Pear, Pi2, SUSE, Ubuntu)
Self-motivated with great attention to detail as both a team leader and independent individual
Full Time Permanent and Full Time Contract Employment
Systems Administrator, IT Business Analyst June, 2014 – present
EnclaraHealth – excelleRx Hospice Paulsboro, NJ – Philadelphia, PA
Dell PowerEdge Server Maintenance and Management (30 local, 9 remote)
Citrix XenCenter, VMWare ESXi Virtual Management (10 hosted servers, 64 clients)
Dell OpenManage remote administration and DRAC maintenance and monitoring
Symantec BackupExec Administration and Iron Mountain disaster recovery management
Created NJ standard desktop image, as well as standard desktop/server virtual templates
ZetaFax, RightFax support, project management for product release rollout to all locations
Recent acquisition, continuing financial loss and downsizing, has merged both companies to a smaller PA location
Supported Hardware: Dell, Lenovo, HP, APC UPS monitoring
Supported Network: Microsoft A/D
Supported Operating Systems: DOS, Linux, WinXP, Win7, Win2003/2008
Supported Software: Exchange 2007, VMWare/XenCenter Virtualization, Spiceworks Help Desk, McAfee AV, Office 2007/2010, RightFax/ZetaFax Support, S2 Security Badge Access, WSUS Management
IT Manager, Desktop Main October, 2013 – May, 2014
Einstein Healthcare (contract thru Pivotal Solutions) Philadelphia, PA
Manage the IT Operations taking place at Einstein Campus’ (Sheer, Moss, Tabor, Tower, Levy, Corman, Bramer, Willow Crest, Livewell, Saltzman)
Manage local IT staff of 18 employees
Project coordination (department moves, asset management, IT support for 3000+ employees)
Budget constraints forced the elimination of all IT contract employees
Supported Hardware: HP, Panasonic, Dell
Supported Network: Microsoft A/D, Novell Netware
Supported Operating Systems: DOS, WinXP, Win7
Supported Software: CA Service Desk, MS 2010 Office Suite, Groupwise Mail, Sophos AV, Einstein Medical Proprietary
Network, VoIP Admin Sept, 2009 – Sept, 2013
Digitas Health (contract thru Swisspost Solutions) Philadelphia, PA
New hire account administration via Active Directory
Symantec Disaster Recovery for recovering the data of terminated employees and refreshed systems
Virtual machine implementation and administration for Macintosh based systems
Helped coordinate the creation and/or changes of A/D, Exchange, Cellular, and secure network accounts
Configured and deployed 450+, computers, notebooks, and mobile devices tailored to department specifications
Digitas-Omnicom merger eliminated the need for additional outside contractors
Supported Hardware: Andriod, Blackberry, iPhone, Dell, HP, Lenovo, Macintosh
Supported Network: Cisco VoIP 7941/7945, Lotus Notes 8.53, Microsoft A/D, Novell Zenworks, Tape Backup
Supported Operating Systems: Windows XP/7/8/2008 Server, Mac OSX 10.6/10.8
Supported Software: Altiris, Zenworks, Checkpoint VPN, Dameware 9, File Maker, Ghost, Bomgar, LogMeIn, Symantec AV, Net Meeting, Office 2007/2010, Service Now Help Desk, Synergy Virtual KVM, Terminal Services, Parallels, VMWare
IT Supervisor, Network Admin July, 2003 – August, 2009
WK Health (contract thru PerotSystems, Inc) Philadelphia, PA
Network equipment installation and support for varies Cisco LAN, VoIP environments
Maintained help desk ticketing system to meet the agreed SLA
Communication between a multitude of vendor and client company hardware software services
Provided support in designing and implementing various Corporate Images
Performs configuration of network servers and other network equipment
Responsible for the maintenance, troubleshooting, access, and backup for all staff, participants and clients
Responsible for staff of 3-7 contractors (dependent on current project requirements)
Perot sold its IT division to Dell, which led to remaining Perot staff layoffs
Supported Hardware: Blackberry, Compaq-Dell-HP-IBM-Macintosh Computers, PDA
Supported Network: Cisco VoIP 791*-****-****, Exchange 5.0, IBM AS-400, Unix Tape Backup
Supported Operating Systems: Windows 200*-****-****-XP-Vista, Mac OSX
Supported Software: Altiris, Belarc, Checkpoint VPN, Citrix, Dameware, File Maker, Ghost, JDEdwards, LogMeIn, McAfee AV, Net Meeting, Office 2003-2007, Remedy-Opas Help Desk, Symantec AV, Terminal Services, VMWare ESX Server
Quality Assurance Engineer, Network Admin January, 2001 – June, 2003
CA Technology, Inc Mount Laurel, NJ
Responsible for standardized testing of proprietary digital surveillance systems/software, network, technical, customer support and field technicians
I eventually automated the daily tasks of the QA department, thus turning it into a single-person operation
Q/A and the Digital surveillance division was sold to Agilence
Supported Hardware: Dell Rack Mount, IBM Netfinity Servers, Seagate Tape Backup, Dell DLT Tape Backup
Supported Network: Meridian Telecommunications, Windows NT4.0-Server 2003
Supported Operating Systems: Windows 98-NT4.0-2000-XP-digital Media Edition, Linux GUI
Supported Software: Belarc, Go2MyPC, Office 2000-2003, pcAnywhere, StoreVision, SQL 7.0-8.0, VMWare ESX Server
Sr. Technical Support, Help Desk Supervisor December, 1996 – December, 2000
Checkpoint-Meto Systems, Inc Thorofare, NJ
Help Desk, IT Support, Staff Training, UPS, vendor support, disaster recovery, Microsoft/Novell Netware Network Administration, MS Access Data Base support, MS Tape Backup
Evaluate and deploy new equipment.
Developed the first corporate PC image and PDA standards, and remote support same day turn around
Resigned after Checkpoint-Meto merger forced a substantial decrease in current salary
Supported Hardware: IBM, Micron
Supported Network: Novell Netware, Oracle, Solaris
Supported Operating Systems: DOS, Windows 95, 98, NT4.0
Supported Software: Blue Ocean Help Desk, Borland Paradox, Corel Perfect Office, Geneva Forecast, Hyper Terminal, Lotus Notes-CC Mail, McAfee AV, MS Access, Office 97-2000, Pro Comm, pcAnywhere, Win Frame
Full Time Contract Employment
08/1988 – present Various Agencies Tri-State Area, DE, NJ, PA
Adia Temporaries Silo Distribution Center
Careers USA Colonial Penn, Franklin Mint, Vanguard
CompuCom PNC Bank
MicroEndeavors Nuvon, Inc.
PC Help Services Checkpoint-Meto Systems, Inc, Okidata Inc., Decker-Price & Rhoades LLC, Fleet Bank
Pivotal Solutions Albert Einstein Healthcare
RHI / RHT ELF AtoChem
SwissPost Digitas Health
TEKData Services Cendant Mortgage, Wolters Kluwer Health
Education
Mindleaders, Virtual (on-Line) 2005-2009
Degree: Internal Certifications in the following:
ITIL, SEP, A+, CCP, MCDST, MS O/S, Cisco VoIP internal certifications
DeVry School of Technology, Woodbridge NJ 1985-1987
Degree: Certificate of Completion in Computer Science and Technology
Major: Computer Science and Technology, Programming
Extracurricular activities: Computer assembly, system preparation.
Interboro High School, Prospect Park PA 1982-1985
Degree: H.S. Diploma
Major: Computers, Algebra & Art, General Studies
Professional References
Keith Schwerin (Sr Eng. Cloud Svces)
Synygy - Turbinehall
Chester, PA 19103
acvkf3@r.postjobfree.com
Joseph Kidd Jr. (Director of IT) Sonepar Distribution, Inc.
Philadelphia, PA 19106
acvkf3@r.postjobfree.com
John Camp (Director of IT)
WoltersKluwer Health
Philadelphia, PA 19106
acvkf3@r.postjobfree.com
Patrick Johnson (VP Creative)
Digitas Health
Philadelphia, PA 19107
acvkf3@r.postjobfree.com
Len Dolce (SVP Finance)
Digitas Health
Philadelphia, PA 19107
acvkf3@r.postjobfree.com
Frank Hand (IT Services Manager)
Einstein Healthcare Network
Philadelphia, PA 19141
acvkf3@r.postjobfree.com
Technical Information
ASSET AND REMOTE MANAGEMENT:
Altiris Deployment Solutions
BelArc PC Asset Management Suite
Dameware, Go2My PC, LogMeIn Pro
Dell OpenManage, and DRAC administration
IBM NetFinity Remote Management
pcAnyWhere, ProComm
Terminal Services, Net Meeting
DATA STORAGE AND RECOVERY:
Acronis, Symantec Ghost, some Microsoft SMS
FOG, Clonezilla
Adaptec, Roxio, Nero CD/DVD Tools
Comodo, Microsoft, Veritas, Seagate Backup
MAC Carbon Copy Cloning
Tape, DAT, DLT, Optical
HARDWARE SKILLS:
3Com, Belkin, LinkSys product support
A+ certified support
Bluetooth, Firewire, PATA/SATA/SCSI, USB
Server rack management
Dell, HP, IBM/Lenovo, server maintenance
MISCELLANEOUS APPLICATIONS:
Android, Blackberry, iPhone
Symantec, McAfee, Inoculan anti-virus
NETWORKING AND COMMUNICATION:
Blackberry Enterprise Server
Checkpoint VPN/Secure ID
oAccess Permission
Cisco 7900 Series VoIP Administration
oUnity Messaging via HTTP
oPhone Account Creation
oSpeed Dial Configuration
oRemote Phone Forwarding
oRemote Call Log Management
Citrix Metaframe Client
Filezilla, Microsoft, Serv-U, PRO-FTPD Server
JD Edwards, AS400 client support
Microsoft Active Directory Administration
oUser Account Creation/Termination
oNetwork Account Privileges
oDomain User Access Rights
Microsoft Exchange 2007/2003
Nagios Core, Solarwinds IP Monitor
Novell Zenworks Software Deployment support
TCP/IP, IPX/SPX, PXE, NetBIOS & RAS support
OFFICE APPLICATIONS:
Adobe Products
Acrobat Illustrator In Design
PageMaker Photoshop
Corel Perfect Office Suite
Envoy Presentations Quattro Pro
WordPerfect
Lotus Applications
Act Approach Notes
Organizer SmartSuite
Macromedia Corporation
Dream Weaver Flash Freehand
Home Site
Microsoft Office 2016/2013/2010/2007/2003/XP
Access Excel FrontPage Outlook PowerPoint Project Publisher Visio Word
Alcom, IBM, RightFax, WinFax, ZetaFax support
Wordpress
File Maker Professional
Geneva Forecast
Harvard Graphics
OPERATING SYSTEMS:
client: Windows 8/7/Vista/XP/2000/ME/NT
server: Windows 2012/2008/2007/2003/2000/NT
DOS 7.0/6.22/5.0
MAC O/S 10.9/10.8/10.7/10.6/10.5
Linux Ubuntu, Mint, Suse, Ghost BSD, FreeNAS
Solaris 10
Some O/S 2 training
VIRTUALIZATION:
client: Parallels, Virtual Box, VMWare
hosting: VMWare EXSi, XenCenter
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