operations/distribution manager

Brandon J. Mis

**** ***** *** ** * Grand Rapids, MI 49508

616-***-**** s ******@*****.***

OPERATIONS MANAGER

Positive, Hands-On Leader s Detail-Oriented s Customer-Focused

Results-oriented, experienced warehouse operations professional with the ability to manage day-to-day operations of large facilities. Accurately reads and interprets documents such as safety rules, operating and maintenance instructions, and procedure manuals. Writes routine reports and correspondence. Speaks confidently and effectively before customers and employees. Computes rate, ratio, and percent; draws and interpret graphs. Excellent record-keeping and strong detail-orientation skills. Strong organizational and time management skills. A multi-tasker. Proficiency in Microsoft Outlook, Word, Excel, and company specific software programs.

PROFESSIONAL EXPERIENCE

Effex Management Solutions (Alto, MI) 7/15-Present

Program Manager

Quickly learned every aspect of meeting the clients staffing needs and team building needs in this challenging position. Reports directly to the Chief Operation Officer and VP of Operations. Responsible for the daily operations of Effex’s contingent workforce. A strong liaison between client, internal staff, employees and Effex. Brought in ideas like Kanban tracking from past work experience to help improve data tracking. Quickly brought the turnover rate down by focusing on what the problem areas were with new employees.

Duties Include:

Work closely with client management to understand expectations and meet needs.

Generate and maintain client reports based on client needs on an as needed basis.

Process and submit Weekly Site Analysis Report.

Keep constant communication with client and employees to ensure customer satisfaction.

Maintain staffing levels as required by client. Ensure client orders are filled timely.

Source and interview candidates for job openings.

Maintain candidate and employee database.

Check candidate references, drug test and background screenings when required.

Extend job offers. Schedule as appropriate.

Update and maintain timekeeping system.

Ensure new hire paperwork is completed.

Maintain employee files and forward paperwork to corporate.

Continual coaching/counseling/training of new and existing employees.

Provide instruction on safety, policies, procedures, time reporting, absences, etc.

Conduct facility safety inspections; observe, determine & report unsafe conditions.

Weekly distribution of payroll.

Monitor attendance, track tardiness and absences. Request supporting documentation.

Prepare and deliver disciplinary notices as needed.

Attend all client meetings.

BFG Supply (Grand Rapids, MI) 2/15 – 7/15

Operations Manager

Reason for leaving- BFG lost a very large customer (Scott’s grass seed) and downsized employees by 30% including the Operations Manager, Shipping & Receiving Manager, and all temporary employees.

As a very hands-on contributor to the team, responsibilities included learning and managing all functions of the operation. A positive leader that ensured processes were being followed, product was being properly Quality Control checked before leaving the facility, and that excellent service and quality product was provided to customers. Oversaw all three shifts throughout peak season; flexible with schedule, working when and however long is necessary. Consistently shipped Perfect Orders on-time. Took initiative to aggressively tackle projects during infrequent slow times to improve overall performance, while maintaining day-to-day operations.

Duties included:

Overall management of 200,000 square foot facility.

Directed operational aspects of the branch including distribution operations and administration.

Assisted in the oversight and performance of all warehouse functions including receiving, stocking, picking, shipping, and small box packing and processing.

Root-cause reported issues and solved problems to eliminate issues arising in the future.

Tracked and monitored data to identify opportunities for improvement, created project plans for improvement.

Recommended policy changes and the goals of the branch and the organization.

Ensured the safekeeping of company assets, including structures, equipment, inventory and cash. Tracked/monitored/researched inventory discrepancies (zero-picks).

Recommended policy changes and the goals of the branch and the organization.

Ensured compliance with all Federal, State and local regulations including Department of Transportation and OSHA. Ensured compliance with all drug and alcohol testing procedures. Monitored safety requirements and training.

Ensured that all equipment was properly maintained.

Maintained proficiency in computerized systems and other technologies as required.

Steward of the Lean and 5S systems; implemented and pushed continuous improvement efforts.

Ensured timely and accurate receipt of P.O.S and shipping of orders.

Ensured 100% inventory accuracy at all times.

Ensured timely, accurate and complete transfer of stock.

Managed cycle counts.

Maximized storage capacity.

Verified optimal carrier routing for all orders leaving the Branch and optimal route sequence for incoming deliveries. Managed local carrier performance.

Minimized product damage; Submitted and followed up on freight damage claims.

Effectively managed personnel; Staffed and scheduled labor in order to efficiently meet service goals and customer expectations; including coordinating vacations for appropriate coverage and recommending staffing needs.

Managed cash received at branch including proper completion of cash log

Tracked and reported performance against all key measurements and goals.

Communicated regularly with other departments and branches.

Great Lakes Computer (Grand Rapids, MI) 2/14 – 2/15

Operations Manager

Reason for leaving- Accepted new position with BFG Supply.

Quickly learned new level of technology in this challenging position. Improved team-building, helping to raise overall customer satisfaction rating. Used 5S background to eliminate waste and substantially cut back on costs.

Duties included:

Oversaw, directed and improved retrieval and distribution of inventory to fill customer orders for systems by performing the following duties either personally or through other employees.

Responsible for the efficient operations of the warehouse; Maintained an orderly warehouse.

Managed all shipping and receiving related functions. Managed all inbound and outbound traffic related activities.

Managed inventory accuracy including overseeing and/or performing cycle counts to assure accurate inventories. Communicated with Product Management for inventory discrepancies, irregularities or damages.

Located misplaced inventory. Worked with the Controller to develop policies and procedures and reporting.

Assisted in scheduling and making sure that shipments go out to customers complete and on time daily.

Staged products/parts and moved finished product to shipping.

Analyzed process failures and recommended adjustments to ensure an improve outcome.

Directly supervised employees in the Shipping, Receiving, Logistics and Inventory Groups. Carried out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Interviewed, hired, and trained employees; Planned, assigned and directed work. Evaluated performance, including rewarding and disciplining employees; addressed complaints and resolved problems.

Informs, Inc. (Holland, MI) 9/08 - 12/13

Facilities/Warehouse Manager

Raised shipping accuracy from 86.5% to 99.8%. Developed a conveyor system for small package shipments to reduce strenuous lifting and use of floor space. Managed and produced custom bar code labels to the customer's specifications, developed bar code scanning system that increased speed in receiving, lowered receiving errors, and became more time efficient. Organization passed all AIB and ISO audits each year with exceptional grading.

Duties included:

Planned, organized, directed, and controlled the activities of personnel involved in the daily routing of deliveries, the storage and movement of materials, equipment, merchandise or supplies in stock, and those engaged in receiving, issuing and delivering supplies and equipment.

Managed all shipping and receiving activities domestically and internationally to ensure accuracy, completeness, and condition of shipments. Sought methods in which to control shipping and warehouse costs and reduce shipping and warehouse damage.

Ensured that employees followed all policies as described in the employee handbook.

Initiated preventative actions to assure that no non-conformities occurred with the product, process, or quality systems.

Managed connecting warehouse with food grade materials. Ensured all cleaning and food grade rules were followed and complete.

Processed inventory cycle count activity daily.

Negotiated price rates with suppliers and trucking companies.

Managed local delivery truck and driver to ensure customer satisfaction.

Scheduled regular maintenance checks on hilos, batteries and facility.

Promesa Logistics & World Resource Partners (Division of GT Industries) (Byron Center, MI) 7/04-9/08

Warehouse Manager/Inventory Specialist/Lead Dispatch/Lead Accounts payable

Directed operational aspects of the branch including distribution operations and administration.

Attended opportunities for professional development and education various subjects such as LEAN principles, importing & exporting in the USA, and continuous improvement while with GT Industries. Completed the course and received certification in importing and exporting in/to the United States. Recipient of rookie of the year award in 2006.

Promesa Logistics LLC Duties included:

Planned all inbound and outbound shipments for the warehouse.

Ensured that all products shipped from the warehouse were counted and 100% accurate.

Handled all driver paperwork and the timely completion of all invoices.

Responded promptly to all customer requests and addressed concerns in a timely matter.

On-call 24 hours a day /7 days a week.

World Resource Partners Duties included:

Ensured 100% accuracy for all inbound and outbound shipments.

Maintained accuracy of inventory of 65,000 sq. ft. warehouse.

Performed regular cycle counts to ensure proper inventory levels.

Packaged, pulled and audited all outbound shipments/orders.

Documented receipts and completed inventory logs on new deliveries.

Updated the Baan system to reflect proper inventory.

Scheduled all trucks/containers for pickup and deliveries.

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