SYRILE ELAT ATOUMA

Email : acvkck@r.postjobfree.com ; Phone number : 0063-09083164905

French and Spanish teacher, French translator,

Customer service representative, Technical Support Representative

PR CIS

KEY DELIVERABLES (Proficient in delivering the following key deliverables in French and English)

Data processing: mastery of the software Office (WORD, )

French translation: Translation of Reports, Job aid and DTP creation and update, Work recorded session, all types of document on the pertaining technical vocabulary

Teaching: Languages as well as French and Spanish

Experience in management.

Customer Care Representative: Receive Call s and Email s from Customer, assist them about their query, Make a follow up about the pending case and provide update to customer, Help customer to resolves their problem about their account, Increase Customer satisfaction, Escalate problems to the next level of support required, Utilize basic knowledge to resolve issues

Effectively maintained case records confidential for all registered branches.

Abilities in coordinating with project teams to deliver the projects to clients within specified timeframe and as per expectations, Assist with special project work as needed

ORGANISATIONAL EXPERIENCE

ALLIANCE FRANCAISE, ENUGU, NIGERIA 2014-2012

As French lecturer

FINE BROTHERS, ENUGU NIGERIA: 2011 -oct 2012

As RECEPTIONIST, directing customers on how to make choice on the various products/answering calls /translating documents for foreign customers in French and Spanish

MTN Telecom, CAMEROON: February 2009-december2010

As Customer service representative and Technical Support Representative

High School of Banza, CAMEROON: september 2008-February 2009.

As French teacher

LEADERSHIP EXPERIENCES

2014-French Lecturer Representative Alliance fran aise of Enugu Nigeria.

2011-Head of French department High School of Banza.

2010-Team Member (customer service representative) MTN CAMEROON West section.

LEARNING ACCOUNT

● DALFC2 (French International Diploma): French civilization, synthesis of documents

From France Department of National Education; June 2013

● MASTER Degree in French Language and Linguistics (first class honor), from UNIVERSITY OF DSCHANG, Cameroon- September-2011

● BACHELOR Degree in FRENCH LETTERS AND EXPRESSIONS.(LEF), UNIVERSITY OF DSCHANG, Cameroon- September 2009

● Advanced Level in FRENCH and SPANISH Literature, and PHILOSOPHY provided by Department of National Education of Cameroon- May 2006

PROFESSIONAL ENHANCEMENTS

French Translation

Teaching

People Management

Tele-maintenance

Clientele welcome and management

Customer Service Representative

Telemarketing and Telesales

PERSONAL SNIPPETS

Type of VISA : 9a, TOURIST VISA

Languages Known : French (fluent native), English and Spanish: all languages well writing and speaking

SEX : Male

DATE OF BIRTH : 23 October 1984

NATIONALITY : Cameroonian

Contact this candidate