Management Training

P r i yad ar s h i n i D as a r i

E-mail: *************.******@*****.*** Mob: +91-955*******/011************ DoB: November 18,1983

Career Objective

Aspiring for a career opportunity where I can channelize my skills, competencies & creativity towards the requirement of the organization, ensuring the best possible performance & contribution towards the progress of the organization.

Career Synopsis

• Professional with over 5 years and 2 months of experience in IT Industry.

• Gained experience in People management & Customer Relationship Management.

• Proactive & Determined Individual.

•

Professional Learning

Administrative Management

People Management Incident Management Customer Relationship Management

Brand Management

Branding Strategies Brand Identity Brand Equity

International Trade

Modes of Entering International Trade Theories of Trade Fundamentals of Trade

Service Marketing

Concepts Marketing Mix Marketing Strategies

Work / Internship Experience

Company Name

JP Morgan Chase, Bangalore

Designation (Dept.)

Window 7 Support Specialist.

Duration

From : May 2011

To : May 2013

Key Responsibility Areas

• Team Management: Training and monitoring performance of the Team members.

• Operations Management: Mapping client’s requirements and coordinating in developing and implementing processes in line with pre-set the guidelines.

• Prepared strategies to improvise the process requirements.

IT Projects:

• Worked on project related to application virtualization & analyzing the business requirements for the project.

• Coordinated with asset management & incident management teams to make the migration a success.

• Assisted in the pre deployment & post deployment testing before & after the migration.

• Maintenance & support after the migrations for applications on Citrix, Mainframe & Business Objects.

• Worked on Incident management tools, service & asset management tools, knowledge on active directory, active role server.

Company Name

Hewlett Packard, Bangalore

Designation (Dept.)

Technical Support Engineer

Duration

From : November 2007

To : November 2010

Key Responsibility Areas

• Handled Complex queries of Clients complaints and feedbacks.

• Monitored Report on Client Queries on daily basis.

• Conducted audits on a regular basis to monitor performance of the employees.

• Handled the setup of IT department.

• Handled R&D support in India & Costa Rica.

• Worked on training programs for new employees.

IT Projects:

• Complain Handling regarding the troubleshooting of LaserJet printers.

• Responsible for installation, configuration, managing & maintaining all in one printers.

• Produced business research reports & studies for clients on a contractual basis

Professional Certifications / Training / Workshop / Industry Exposure

Professional Certifications:

• Certified in LEAD (Leadership Education & Abilities Development) Program.

• Certified in Six Sigma.

• Certified in Disaster Management.

• Volume Certification of MFP’s/Monochrome Printer Troubleshooting, certified by HP.

Training:

• SAP Business Intelligence Training from July, 2010 - October, 2010.

Workshops:

• Interactive Session on “Corporate Expectations & Industry Orientation” by Mr. Mehernosh B. Dittia – VP, Talent

Development (HR), Max Healthcare, Delhi.

• Interactive Session on “Entrepreneur Development” by Mr. Krishna Giri – COO, Franchise India Brands Limited, New

Delhi.

• Interactive Session on “Skills to Create Employability for a Lifetime” by Mr.Anubhav Madan, DGM Training and

Compliance, WALMART, India.

• Interactive Session on “ Revenue Management” by Mr. Sandeep Joshi – GM, Fortune Select Excalibur, Gurgaon

• Interactive Session on “Effective Communication” by Mr. Ayushman Gupta.

• Interactive session on “Art of Delight” in Hewlett Packard, Bangalore in September, 2008.

Industry Exposures:

• Visited “Cross River Mall”, Delhi to understand the retail operations & functions of a mall.

• Visited “DLF Emporio”, Vasant Kunj for exposure to luxury brand retail operations & functions.

Achievements

• Winner of “Customer Hero Award” from the Voice Team in Hewlett Packard in the Year 2008 - 2009, Bangalore

• Appreciated as a “Product Specialist” for Multi-Functional Printers in Hewlett Packard in the month of August 2009, Bangalore

• Recipient of the “Best Performer Award” in Hewlett Packard in the Year 2009 - 2010, Bangalore.

• Appreciated as “Top Performer” in the team in Hewlett Packard in the Year 2009, Bangalore

• Winner of “Best Mock tail” in Master Chef at INLEAD, in the month of April, 2014

Education

Year of Completion

Program / Course

2014 - 2015

Pursuing MBA in International Business Management

Indian Institute of Learning & Advanced Development (INLEAD), Gurgaon

2006

Bachelor of Technology (Computer science)

Jyothi Engineering College, Hyderabad

Academic Project / Dissertation

Presentations on:

• Brand “Samsung.

• Brand Management – Rasna

• Turnkey project

• Brand Strategy

• Accounting profit Vs Economic profit

• Uruguay Round

• Trips and Trims

• Balance of payment and Balance of Trade and components

• International Marketing Mix

Personal Strengths

• Focussed

• Team Player

• Self-Motivated

• Result Oriented

• Quick Learner

• Good Listener

Personal Information

Marital Status : Unmarried

Nationality : Indian

Language Proficiency : English, Telugu & Hindi

Computer Skills : MS Office.

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