Customer Service Manager
Resume:
ERNALYN GRACE ESTRADA SALADINO
**-* *********** ****. *.T.A Ave. City SJDM Bulacan• (63-935******* • ************.***@*****.***
Highly qualified and skilled professional with unparalleled knowledge and experience in customer service, operations management/supervision, and administrative duties. Demonstrated ability to work under pressure and remain focused in a demanding, deadline-driven environment. Productive and motivated team player, with outstanding communication skills and the ability to build strong relationships with customers, colleagues, and management.
Dear Sir or Madam:
As a highly experienced customer liaison, recognized for essential contributions to my employer`s operations and projects, I have enclosed my resume to outline a few of my qualifications for this demanding role. An energetic, I thrive on and easily manage the stress and fast pace involved in planning and managing reservation, reception and sales work.
Among the achievements you will note in my history are…
-Proactive, resourceful leadership, with a history of preventing issues, addressing backlogs and achieving 100% audit compliance.
-Unparalleled knowledge of administrative, customer service and database system gained in assignments of different working organization.
-Proven communication and interpersonal skills among team members, multicultural / multinational partners, vendors and customers.
In addition, building strong, positive stakeholder relationships and ability in managing competing priorities are hallmarks of my performance. My contributions have consistently led to stronger performance and a healthier bottom line, and I am confident of my ability to apply my skills to help your organization reach higher levels of productivity and efficiency as well. In closing, I look forward to discussing my candidacy with you and invite you to contact at the above number.
I am therefore looking for a new opportunity to enhance more my knowledge, to learn new skills and share the knowledge that I have learned from my past experiences at work.
Sincerely,
Ernalyn Grace Estrada Saladino
Enclosure
ERNALYN GRACE ESTRADA SALADINO Email: *****.***********@*****.*** / Cell: 639*********
EXPERIENCE
Receptionist/Reservation
London Crown 1 Hotel Apartments (Al Yaquob Group) September 2005 - September 2007
In charge of several managerial responsibilities and duties such as scheduling, purchase requests, staff training, vendor follow-up and meeting, inventory, account settlements in Accounting.
Assist manager in forecasting purchases and supplies.
Maintain highly effective filing and tracking systems for documents including purchase requests, work requests, training certifications, inventory, payroll, etc., resulting in easy access to critical information and streamlined office functioning.
Reservation
Desert Rose Hotel Apartment (Imperial Group) October 2007 – October 2009
Assisted, facilitated, and supported the manager in the development, promotion & delivery
Enhanced customer experiences of Middle Eastern culture and history by serving as a liaison between Hotel Manager, local tour agencies, and customers to effectively streamline information for events, lodging, ticketing, and availability.
Prepared, translated, and created tour guide itineraries and travel directions for customers.
Forecasted, monitored, tracked, and prepared trip and customer statistics.
Gathered money for reservations, payments, and deposits, prepared and issued invoices, and maintained financial records with accuracy.
Accompanied tours as an escort to oversee the tour assigned and ensure customer satisfaction.
Sales Manager/Property Consultant
Tulip Hotel (Dubai, UAE) November 2009 - November 2012
Exercised continuing supervision of safe work and sanitation practices employed within the hotel facilities.
Ensured all monies, inventories, and other assets were properly controlled and safeguarded.
Assisted in the maintenance of the stock levels for all food, beverages, paper supplies, equipment and merchandise for the operation of the hotel.
Created and completed full reports of all significant occurrences and requested information to the Hotel manager.
Assisted in the coordination, scheduling, and preparation of contracts for special functions for commands, private organizations, and personal use as well other events held in the hotel and events.
Ensured outstanding customer service was provided by circulating among the patrons.
Sales Manager
Royal Ascot Hotel (Dubai, UAE) December 2012 – June 2015
Timely follow up on the progress of quotations submitted to the clients. Negotiating terms and agreement, and closing sales…
Responsible for providing a friendly welcoming and efficient service to all guests, in the line the visions and values on customer satisfaction.
The main purposes of receptionist area’s staff are to respond courteously to guest’s request, play a part in the general running of the reception desk and help the GM to maintain a smooth room bookings service.
Ensure quick response to routine inquiries…
Rent, buy or sell property for clients. Perform duties, such as study property listings, interview prospective clients.
Accompany clients to property site or viewings. Discuss conditions of sale and draw up real estate contracts, Includes agents who represent buyers.
EXPERTISE
SKILLS & QUALIFICATIONS:
Operations Management
Customer Service Management
Complaint Resolution
Accounts Payable/Receivable
Order Fulfillment
Team Supervision
Records & Database Management
Marketing/Advertisement
Payroll
Reports/Statistics Preparation
Inventory Control
Fluency in English
Research Oriented Person
COMPUTER & PROGRAM SKILLS:
MS Office Programs
TWMS
Type Speed – 60 WPM
PROFESSIONAL DEVELOPMENT
Training and Readiness, Information Assurance Awareness, Office Ergonomics, Drug Free Workplace for Supervisors, Assistant – Leading Risk management Integration, Individual – Managing Tour Risk (ORM), Developing Team Agility, Supervisor – Managing Your Team risk, Voluntary Protection Program, Enhancing Information Assurance through Physical Security, Environmental management System Awareness, Interactive Multimedia Instruction/Distributed Learning, No Fear Act, FACE - Filipino Association for Computer Excellence Dubai- November 2014
EDUCATION
B.S. IN SCIENCE, HOTEL RESTAURANT MANAGEMENT
La Consolacion College, Republic of the Philippines, October 1996
REFERENCES
MALIK A1 YAQUOB
CEO
TONY HERNANDEZ
OPERATIONS MANAGER
KAMRAN MALIK
GENERAL MANAGER
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