Customer Service, Human Resources, Consulting, Admin

* * *** ********* ** . F I L INVEST EAS T, CA I NTA, R I ZAL,

PHI L I P P I NES 1 9 0 0

Mo b i l e : ( +6 3 ) 9 1 6 5 1 4 1 5 7 5 ;

E - ma i l : a n n a c a n g e l e s 0 7 2 3@y a h o o . c om A N N A L I S A C . A N G E L E S

OBJECTIVE

To pursue a progressive career in the fields of communication, human resources, customer service, real estate and other related fields, and be able to apply acquired education, professional experiences and trainings that will contribute to the objective of the organization. PERSONAL BACKGROUND

I was born on July 22, 1980 in Manila, Philippines. I am a Filipino, married and a Roman Catholic. I am a licensed Real Estate Broker. I am an independent self-starter with a can-do attitude. I am able to do multi-tasking job. A result-oriented individual dedicated to achieving customer/client satisfaction as well as meeting company expectations. I am well-organized and highly efficient working in a multi- tasking dynamic environment. Most of all, I am a goal-oriented person who is very much willing and able to learn new things. I possess good communication skills and can speak and write English and Filipino well. I am knowledgeable in Microsoft programs such as PowerPoint, Excel and Word. WORK EXPERIENCE

PNJG BUSINESS CONSULTING

Mandaluyong City, Philippines

May 2012 - present

Branch Manager

Direct all operational aspects including recruitment, human resources, administration and sales

Assess local market conditions and identify current and prospective sales opportunities

Develop forecasts on budget, financial objectives and business plans

Meet goals and metrics

Manage budget and allocate funds appropriately

Bring out the best of branch’s personnel by providing training, coaching, development and motivation

Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities

Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs

Address client and employee satisfaction issues promptly

Adhere to high ethical standards, and comply with all regulations/applicable laws

Network to improve the presence and reputation of the branch and company

Communicates regularly with director concerning new developments and/or problems

Responsible for the administration of a full service branch, developing new business and new client base

In charge of recruiting and training new personnel, conducting performance evaluation of all employees, setting standards in giving client satisfaction and handling escalated concerns.

Ensure all employee’s salaries and bonuses are properly given

Regularly send reports and updates to the main branch

Evaluate all employees on their performance

Recruitment & HR Team Leader

Employee Engagement and Development: Orientation; training and mentoring of new employees on recruiting process and general policies and procedures. Provide mentoring; coaching; performance management and motivation to staff on daily basis. Identify training needs of staff and direct to appropriate resources. Help team members maintain and grow their consultant headcount and gross margin. Hold Recruiters accountable to metrics expectations

Office Results and Productivity: Responsible for all activity; results; productivity and financial achievement in the office. Establish relationships with consultants and clients in region. Implement and enforce recruiting strategies for utilizing resources such as internet; website; job boards; professional associations; relationships with local colleges/universities; etc.

Supervise and fulfill datum entry into Internal Recruiting System – Need to supervise all our recruiters’ datum input into our system daily.

Performs full cycle recruitment including: job descriptions, recruiting strategy, postings, scheduling, qualifying, interviewing, negotiation, applicant tracking, CTC recruiting web-site, compliance, recruiting sources and on-boarding.

Works closely with General Manager and Human Resources department to develop an effective recruiting strategy for HR needs.

Stays abreast of state of the art sourcing techniques and networks to develop talent pipelines for various openings and projected needs.

Acts as the liaison between HQ/Management and All recruiters in that branch and build relationship for all employees and company.

DIGITEL MOBILE PHILIPPINES, INC. (SUN CELLULAR)

Quezon City, Philippines

Recruitment Specialist July 2011 – February 2012

Monitors, updates and validates manpower requisitions vis-à-vis approved organization and plantilla

Partners with the business units to anticipate and gain better understanding of their manpower needs and responds proactively

Conducts interviews and determines qualification match and fitness to the position applied to; endorses candidates to requisitioning department for interview

Conducts background investigation for identified positions and gives recommendation based on assessment result

Networks, coordinates and establishes good rapport and relationship with all possible manpower sources including but not limited to schools/universities, government agencies, recruitment associations/organizations, etc.

Implements sourcing strategies to tap the most number of qualified candidates per vacancy

Establishes, maintains, updates and enriches talent databank through continuous networking and sourcing

ANCHOR INSURANCE BROKERAGE CORPPORATION

(a subsidiary of San Miguel Corporation)

Pasig City, Philippines

October 2006 – September 2009

HR Assistant

Sources and facilitates preliminary interviews of applicants for regular and contractual positions.

Responsible for handling confidential documents of employees such as Performance Appraisals, 201 files and payroll documents.

Responsible for the timekeeping of employees including monitoring of leaves, tardiness, overtime and under time.

Prepares monthly government remittances such as monthly contributions and loans.

Attends to employees' requisitions and concerns

Prepares purchase orders and payment requests and coordinates payment to various service providers.

Coordinates with service providers/suppliers including repair and maintenance of the premises (e.g., outlet repair, carpet shampooing, air condition maintenance, etc.)

Coordinates various AIBC activities

Benefits Assistant

- Checks, reviews and validates hospitalization claims of San Miguel Group

- Process hospitalization availments charged to employees

- Process reimbursements of hospitalization claims of clients

- Responsible for sorting and filing of Billbacks and other documents SAN MIGUEL CORPORATION

(Under I-Search. Net Corp.)

40 San Miguel Avenue, Mandaluyong City

HR &Training Assistant March 2005 - September 2006

- Assists in the preparation of materials (presentation materials, workbooks, handouts, certificates, etc.) and logistic requirements. Ensures that all statutory training requirements are met.

- Responsible for the efficient recording and monitoring of training activities

- Ensures completeness and accuracy of travel documents of foreign trainees

- Coordinates with service providers for food, transportation and hotel accommodation

- Responsible for providing administrative support to the group

- Sources qualified applicants through paper screening and set interview schedules

- Conducts interview of applicants and referred qualified candidates to client units

- Prepares interview assessment/summary of interview results

- Process pre-employment requirements including scheduling for medical exam

- Conducts Job offer and brief orientation to newly hires

- Prepares & consolidated weekly updates of the group for meetings

- Responsible for providing administrative support such as monitoring of documents, coordinating with Travel Management regarding airline bookings, passport & visa applic.

- Prepares documents such as memos, liquidations, Job Requests, Personnel Requisitions.

- Provides clerical support such as typing, filing of documents, faxing and photocopying THE OPPORTUNITY GROUP MANILA

Topy’s Place, Libis, QC

Customer Relations Consultant October 2003-April 2004

- Responsible for making lead generation calls all over U.S

- Responsible for customer service in which duties included answering customer queries, problem solving and providing detailed information on new products.

- Conveys in a reassuring manner step by step instructions to resolve application issues

- Set appointments with clients for the product presentation Note: I have also worked for few months in Nando’s Chicken in Richmond, BC in Canada in 2009 and 2010.

EDUCATIONAL BACKGROUND

Bachelor of Arts Major in Communication Arts

Miriam College (Quezon City, Philippines)

SY 1998 – 2002

Awards: Dean’s Lister Awardee and Academic Awardee High School

St. Paul College of Pasig (PasigCity, Philippines) SY 1994 – 1998

CHARACTER REFERENCE

Available upon request.

Contact this candidate