Customer Service Technical Support

Micca L. Turner

**** *. ********* **., *******, KS 67219 316-***-****

***********@*****.***

My career goal objective is to utilize and enhance my skills and training, as well as become an asset to the company by delivering employer and customer satisfaction. Summary of Qualifications

Notary Public of Kansas

A/R, A/P, Reconciliations, Collections, Deposits, Balance Financial Statements

Job Cost Accounting and Payroll Cost Accounting

QuickBooks, Quicken, MAS90, Peachtree, Ulti-Pro/Cognos, Oracle, Citrix SAP

Proficient in MS Word, Excel including Pivot Tables Work Experience Simplicity USA, Wichita, KS

12/15 – Current

Customer Service Ramp Agent

Assist passengers with checking in for scheduled flights

Rebook passengers affected by an over sale, delayed or cancelled flight

Performed gate management by ensuring that passengers flight departed before scheduled time or on time

Managed delayed, lost, damaged, or pilfered luggage by filing and processing claims for passengers

Certified Jet Bridge Driver

Koch Industries, Wichita, KS

8/15-10/15

Exchange Settlement Accountant

Aerotek Contractor

Daily processes included tie-outs of ACB’s (Activity Cash Balances) for clearing broker accounts, which were for Mizuho and Goldman Sachs. Flattening (PNS) contract positions for specific Mizuho and Goldman Sachs accounts once they have reached a zero balance then booked reconciled balances to the GL using Oracle.

Weekly processes included reconciliations of specific trades, which included Futures, Swaps, Option Premiums and Option Settlements for specific Mizuho and Goldman Sachs accounts. Booked balances to GL using Oracle.

Monthly processes included Exchange Settlement Fee reconciliations of Mizuho and Goldman Sachs accounts. Booked balances to GL using Oracle

Performed other assigned duties upon request, such as Invoicing in a Koch proprietary program called CXL, as well as invoicing using Oracle.

Cypress Family Physicians, Wichita, KS

8/14 – 4/15

Accounts Receivable/Billing/Receptionist

Schedule appointments and process patients

Process and submit medical claims

Post claim payments to patients accounts

Billing and Coding

Infosync Inc., Wichita, KS

12/ 11- 9/13

Multi-state Payroll Processor

Payroll-processing duties include coding and posting hourly employees' time; processing pay adjustments, such as pay raises and wage deductions; making salary payments;

Processed supplemental payments such as commissions, bonuses, overtime pay, retroactive pay and severance pay on a daily basis

Processed statutory and voluntary deductions and direct deposit processing for payroll

Processed payroll for 1500 - 6000 employees for various clients Deborah John & Associates, Inc. – Wichita, KS

5/11-7/11

Financial Aid Quality Control Specialist

Prepared 25-35 student files daily for approval of Title IV loans and Federal Pell grants. CCH, Wolter Kluwers– Kelly Services Wichita, KS

11/10- 4/11

Business Tax Analyst –Seasonal

Provide technical support for customers that use Pro Systems Tax Software to generate Fiduciary, Corporate, S-Corp, Partnership returns and Extensions.

Achieved 100% on quality assurance for calls

Building Controls & Services – Kelly Services Wichita, KS 6/10-10/10

Administrative Assistant – Temporary Position

Answered phone lines

A/R, A/P, collections, made daily electronic deposits, collections

Job cost payroll

Aeroflex, Inc. Wichita, KS

May 07 – Oct 09

Administrative Customer Service

Processed orders for customers which included Government entities, anywhere in USA, Canada and Latin America

Strong knowledge of BIS and ITAR regulations

Adhered to all policies and procedures pertaining to shipments through customs Cox Communications Wichita, KS

Sep 06- Feb 07

Collection Specialist

Processed payments and set up payment arrangements T-Mobile, Wichita, KS

Oct 01 – Aug 06

Customer Service Representative I

Processed payments and provided technical support for mobile devices.

Answered customer’s questions regarding bill and recommended beneficial services.

Ranked number 4 out of over 700 in the Wichita call center. Education August 01’ – May 08’

Cowley County Community College Wichita, KS

A.A.S Degree in Accounting

Friends University Wichita, KS

B.A. w/ major in Accounting, May 11’

Contact this candidate