Customer Service Administrative Assistant

Sheila Voss

**** * ******, *******, ** *****

773-***-**** ************@*****.***

Objective

To obtain a Full Time Position

Education

Northwestern College Chicago, IL

Health Care Coding Certificate

Completion: 03/ 2016 GPA: 3.67/4.00 Honor Society Alpha Beta Gramma

Applicable Academic Experience Skills/Abilities

CPT Coding

Ambulatory Reimbursement

Health Care Reimbursement

ICD-10 CM Coding IDC-9 Coding

3M Encoder

Medical Terminology

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Microsoft Access

Typing rate of 40 WPM

Core Strengths

Telephone skills

Active listening

Critical thinking

Creative problem solving

Comprehension

Client relation

Strong organizational skills

Courteous demeanor

Energetic work attitude

Customer service expert

Employment Experience

2015- Present Northwestern College-Library Chicago, IL

Assistant Librarian

Expertise in answering phones and greeting student in a pleasant matter

Checking in and out books

Electronically putting books in inventory

Looking up references and helping on the computer for students

Acquire, prepare, and organize materials, cataloguing or shelving books.

Collect, sort, distribute, and prepare mail and courier deliveries

2005 – 2012 Bradford Exchange Bensenville, IL

Customer Service and Administrative Assistant

Maintained up- to- date knowledge of polices regarding payments, returns and exchange

Cross- train and provided back –up for customer service representative when needed

Eight weeks of seminar to complete

Expertise in answering inbound and outbound phone calls and E-mails

Knowledge in reports for inventory in Excel

Organize files, draft messages, schedule appointments and support other staff

Greet walk-in customers and other visitors and escort them to specific destinations

Cash handling as a bartender and waitress and handling credit card payments

References:

Available upon request

Contact this candidate