Training Management

CEENA CHARLES 713-***-**** *************@*****.***

SUMMARY

Dedicated Bilingual Human Resource Professional with more than ten years of experience managing a full spectrum of human resource programs, including benefits, training and development, payroll, and compensation. As an agile, highly collaborative HR leader with international acquisition experience, I move broad-scale global initiatives forward. Considered an approachable human resources leader, I bring proven success in training executives, managers and staff, realigning business strategy and implementing software and employee plans to boost morale, performance and retention amid constant change. A proven track record of significant improvements in learning processes, productivity, quality, and customer satisfaction while reducing costs, lowering turnover, and maintaining a positive work environment. Dynamic leader, strategic thinker and decision-maker. Areas of expertise:

Human Resources

Curriculum Development

Compensation

Benefits Administration

Talent & Performance Management

Training & Knowledge Development

Payroll Administration

Project Implementation

Project Management

Union Dispute and Resolution

Workday

Data Analysis & Transformation

Business Analysis

E-Learning Initiatives

SAP

Policies and Procedures

PeopleSoft

Taleo Systems

Success Factors

Systems Development Life Cycle

Recruiting

Strategic Workforce Planning

Change Management

Risk Management

Global Communication proficiency

Oracle

EXPERIENCE

Expedia, Houston, TX/Seattle, WA Aug 2015 – May 2016

HR Consultant (Benefits Development and Training and Compensation)

Designed, evaluated and modified benefits and compensation policies to ensure that programs are current, competitive and in compliance with legal requirements

Conceptualized, developed, and disseminated user guides, learning manuals, and other course materials

Structured work, framed issues, and produced analyses that answered complex business questions

Created and rolled out training to all functional areas and provided train-the-trainer training to internal and external customers

Documenting test cases, managing changes and addressing costs to organization

Provided training to users, prepared training materials and guidelines, and assisted users in HR, Benefits, and Compensation

Performed Unit testing, System integrated testing and assisted User acceptance testing at various stages of development and prepared testing reports and test data.

Ensured systems, modules and reports were in compliance with all state and federal requirements

Created and executed test cases for multiple projects

Streamlined reporting process/procedures reducing processing time

Researched best practices and used them in all training programs.

Aligned new learning development and solutions with the company's strategic goals.

Distribution Now, Houston TX Jul 2014 – Aug 2015

Global HRIS Manager (Training and Development, Payroll, Benefits, and HRIS)

Designed, created, and distributed professional-level presentation materials and job aids

Applied strong leadership talents toward developing, designing, and delivering instructor-led courses, including creating comprehensive course materials (e.g. user manuals, facilitator guides, supplemental PowerPoint presentations, handouts)

Created, designed and implemented a ticketing system to monitor issues from various departments

Created simulations and online assessments using course creation tools, prepared technical documentation, provided technical support for all users, and interfaced among OMU teams to maximize eLearning and promote blended learning.

Liaised with systems analysts and developers to write / edit programs and documentation, user manuals, and procedures.

Provided classroom and LiveMeeting training to support implementation.

Global experience with benefits, polices, and procedures in Canada, UK, US, and Mexico

Designed an on-line course evaluation system as well as a web-based system to manage Parking Lot and Frequently Asked Questions

Partnered with clients/users to investigate and design project functions, processes, and information flows and data structures. Responsible for supporting standard IT systems and administering monthly compliance reports.

Developed short and long-term HR Technology Roadmap by managing a large solutions and project portfolio including: strategic assessment, process review and optimization, employment brand and social media strategy, analytics, workforce planning, succession management, training, and multiple technology evaluation, selection, and implementation projects.

Conducted educational presentations geared toward increased productivity,

Acted as an internal, cross-functional advisor to lead change through user requirements, process mapping, simplification, standardization and the development of standard operating procedures for Human Resources.

Implemented Workday Recruiting.

Provided expertise to HR Functional Teams regarding their business solution needs, and develop innovative technology solutions to continually raise the bar on functionality, flow, consistency, usability, and simplicity.

Designed and presented management-training programs ranging from first-line supervisors to senior management teams to facilitate understanding of employment relations, diversity issues, employment law, recruiting, and organizational development; program functioned as cornerstone for union avoidance, employee retention, and increased employee morale.

Trained in employee-relations law to negotiate with union and non-union work forces for dual projects and acquisitions.

Managed the HRIS Team, ensuring compliance, currency and quality, efficiency and accuracy of information as well as staff development and organizational design and performance management.

Lead the preparation of necessary data for internal, external, and related compliance audits.

Developed and implemented effective training and communication programs for HRIS tools and modules.

Designed and delivered workshops and training materials for leadership, management and effective communication classes, and tested participant performance for accuracy and course understanding.

Analyzed and interpreted legislative changes and assessed their impact on HR processes.

Evaluated skills of the employees and determined areas they need to improve.

Shell, Houston, TX Jun 2012 – Jul 2014

Global HR Manager (Training and Development, Benefits, HRIS)

Delivered unique virtual classes and trained others to use virtual meeting platforms

Super user and administrator for major multi-level learning management system (Content, Catalog, People, Performance, System administrator)

Played a vital role as LMS administrator; adult learning theory expert; and facilitator and training professional in the design, development, and delivery of instructor-led, virtual, online, and blended programs

Global experience with benefits, polices, and procedures in Canada, UK, and US

Created 3 MI (Management Information) Global databases through Microsoft Excel.

Produced Monthly CAR reports (Compliance Action Register).

Part of the Steering Committee with the implementation of SAP to GSAP

Conducted Union avoidance training and education for logistics and distribution management.

Developed and delivered communication material for the DS-One/Streamline global standardization programs.

Provided system analysis, design, development and deployment of BI applications.

Worked directly with customers, employees, analysts and vendors to develop, articulate, and document a project approach.

Designed and implemented programs for different departments;

Utilized presentation software and incorporated Power Point presentations,

Developed training manuals presentations and videos on numerous topics.

Ascende, Inc., Houston, TX Jan 2011 – Jun 2012

Benefits Manager (HR Training and Development, Benefits, HRIS)

Developed and created procedural and instructional documentation (manuals, online documentation, job aids, PowerPoint presentations) for major HR systems implementations

Drafted employee benefit guides and enrollment materials for open enrollment; researched and resolved employee benefit issues related to medical, dental, life, FSA, FMLA, COBRA, STD, LTD, wellness program and retirement plans.

Skilled in Microsoft Excel (Matrix, Macros, Formulas, Pivot Tables, Configuring huge amounts of data). Etc.

Partnered with external auditors on 401(k) and defined benefit plan audit to provide payroll records and other documentation needed for successful completion of audit. Reviewed and evaluated qualified retirement and summary plan documents for legal compliance with ERISA, DOL and IRS regulations.

Responsible for management of the training project plan including ensuring constant communication with clients on projects, updating the existing training strategy, creating the training development plan and training clients, employees and employers on computer systems.

Responsible for preparing Cost Summary modules and creating spreadsheets containing benefit enrollment and costs. Performed legal due benefit reviews on health and welfare and qualified retirement plan documents prior to acquisitions.

Provided assistance and knowledge training in Union disputes and resolutions.

Analyzed and consolidated data across the business and made effective planning decisions.

Accountable for coordinating business and technology resources to overcome challenges and resolving issues.

Provided end user support for day-to-day use of the business intelligence reporting platform.

Developed training materials for different departments depending on their needs.

Prime Steakhouse, Baltimore, MD Sept 2009 – Dec 2010

HR Manager (HR Training and Development, Benefits, Payroll, HRIS)

Designed, developed and delivered new training program for management

Gathered, wrote, validated, and updated all training materials, end user documentation, manuals, and technical user guides.

Responsible for HR support of various restaurant sites and for the development and implementation of the HR Department, including the coordination of the 401(k), pension, profit-sharing and stock ownership plans; researching and analyzing health care plans (medical, dental, vision and disability insurance)

Recruited, interviewed, tested, and selected employees to fill vacant positions;

Successfully delivered Quality trainings after identifying with training institutes and consultant trainers.

Created and implemented training programs as per the guidelines of the restaurant.

Monitored and advised managers/supervisors regarding disciplinary procedures and reviews.

Planned, developed, evaluated and communicated methods and techniques for selecting, promoting, compensating, evaluating, and training employees.

Created, designed and implemented a training project plan, training development plan, training facilities plan and a training schedule.

Responsible for researching, identifying and the implementation of a new computer system.

Chuck E. Cheese, Lexington, KY October 2006– May 2009

Restaurant Manager (Training and Development, Benefits)

Started new training department from scratch after change in ownership and leadership of company.

Responsible for HR oversight including the coordination of the 401(k), employee relations, researching and analyzing healthcare plans (medical, dental, vision and disability insurance); recruiting, new employee orientation, employee training, ensuring company compliance with federal and state laws, including reporting requirements and for advising managers and employees on state and federal employment regulations, and benefit and compensation policies.

Interviewed, hired candidates using Taleo systems.

Maintained all personnel files, managed LOA/FMLA process and coordinated leaves with payroll.

Prepared weekly P&L reports, set midyear/yearly budgets with senior management and analyzed restaurant sales and profitability

MEMBERSHIPS & AFFILIATIONS

Member of National Honor Society

Member of Alpha Phi Omega

Member of Women's Law Society

Member of the Star of Hope Volunteer Team

Member of the Race for the Cure Cancer Research Committee

EDUCATION

University of Baltimore (2010)

Masters – Tax

Houston Baptist University (2005)

B.B.A. – Business Administration and Accounting

J.D. – American Justice (2009)

CEBS (Certified Employee Benefits Specialist) Candidate. 8 total parts and have passed 3.

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