Customer Service Manager
Resume:
Professional Summary
A results-oriented Industrial Engineer with a Masters in Business Administration. A consistent team player with skilled technical abilities and work experience in the areas of business management and administration. Education
2016 Masters in Business Administration
National University of Piura –Piura, Peru
Thesis: Impact of business management practices in the development of small businesses in Piura, Peru
2012
Professional Title of Industrial Engineer
National University of Piura –Piura, Peru
2011 Advance English
Cultural Institute Peruvian- North American (ICPNA) Work Experience
April 2014 -
September 2015
Group CEO Assistant
Olympic Peru Inc. Group
South American Administration SAC
Assistant to the General Manager of Olympic Peru Inc.
Cost Control for 2014-2015 Drilling and production budget.
Cost Control for drilling wells budget.
Compiled company data and generated reports and graphics for the General Manager to report to the board of Directors.
Record meetings minutes.
Monitor various site projects.
Proficient in using Spring ERP Company Management Software
Translated business forms from Spanish to English and vice versa.
Accounts receivable and payable
Assisted in the implementation the Quality Management System.
Assisted in engineering projects of the company such as Urea Plant and Topping plant in the evaluation of their budgets.
Mireya Villarreal Madrid
222 Lakeview Dr, Nicholasville, KY 40356
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Mireya Villarreal Madrid – Resume
January 2010 –
March 2014
Manager
Piur SAC
In addition to my managerial responsibilities, I also supervised the following areas of the company:
Commercial Management, support of clients and gaining new clients. Contracted with companies with a large volume of consumption reflecting an increase in sales of 20% annually.
Customer Service. Offered incentives to keep our customers.
Human Resources. Implemented a recruitment process to encourage and keep our best workers.
Stocks Control. Improved the production and logistics process to have a stock minim of reorder.
Logistics, International and national purchases.
Optimization of processing times and operations.
Optimization of Budget.
Plant supervision.
Prepared plans and layouts for equipment or system arrangements and space allocation.
Saved 12 % on supply costs by working closely with suppliers to ensure that all components met department quality standards.
September 2009
– January 2010
Intern
Mik Carpe SAC
Assisted the Production Department.
Gained valuable experience in the production process, control and establishing control parameters.
Maintained production stocks.
Performed data analysis and provided recommendations to achieve the production goal.
Professional Development
Seminar on environmental management, occupational health and safety.
Export Strategy Seminar for Small Business in the context of the international Agreements.
Business Coaching Seminar and Entrepreneurship.
Skills
Bilingual (fluent in both English and Spanish)
Proficient using Microsoft Office 2013 applications (Word, Excel, Power Point, Access, Project)
Experience using the ERP Spring management system Rewards & Special Recognitions
2011 – Certificate of Appreciation from U.S. Navy. Served as a volunteered interpreter for the Hospital Ship USNS Comfort (T-AH 20) and their Medical Treatment Facility.
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