Administrative Assistant

Joslyn Western

***** *********** ******, *******, ** 94544 /// ***********@*****.*** /// 510-***-****

Objective: Expand business & assisting skills to gain more knowledge, experience, and grow within a company

Skills & Abilities

●Operate Microsoft Word, Excel, PowerPoint, and Outlook with advanced knowledge

●Fast learner with programs: Live Impact, Prime Alliance, Adobe programs, Piktochart, Wix, and Prezi

●Leadership: Varsity Cheerleader for 3 years in High School

●CA Food Handler Card Certified until November 2016

Experience

Temp Marketing Assistant San Mateo Credit Union April 27, 2016 – July 28, 2016 (Present)

350 Convention Way, Redwood City, CA 94063

Monthly research & updates of competitor banks & CU’s promotions’ on home websites & Facebook

Enter weekly reporting for email blasts into Communication Channel for all employees to see

Change InLighten screens schedules’ in branches remotely & update list for all employees to see

Update Tracking Sheet with new promotions, details, dates, & results when asked or info available

Assisted with Prep for 2016 Annual Meeting & direct members to annual meeting room when arrived

Live Impact (LI): Scan Sponsorship forms & save into LI under each event, manual entry of individuals info from events into LI, research Organization names & enter valid info for each

Wrote Procedures for Live Impact Training: Data Entry & Scanning

Assist Asset Recovery (Collections) dept with organizing returned EMV debit cards in alphabetical order

Assist Member Services dept with manning the front desk: assist people that come in, deliveries, answer phone

Assist Administrative Services dept with organizing old & new branch blue prints

Same description as previous ‘Marketing Assistant’ (exclude HR Assistant description)

Temp Real Estate Receptionist/ Scanner San Mateo Credit Union October 19, 2015 – March 4, 2016

350 Convention Way, Redwood City, CA 94063

●Scan all docs in 2015 loan files to system & make custodial files with title docs to keep in house

●Pack & move loans, files, supplies, boxes, etc., from current to permanent location

●Input final title docs in Post-Closing log system to complete outstanding orders: Notes, Deed of Trust, Riders, Title Policy, Settlement Statement (HUD-1), Grant Deed, Modifications, Subordinations, etc.

●Make copies of title docs of past years loans (before 2013) to make custodial files, separate, & file

●File & pull Fannie Mae, Reconveyances, Substitutions in fire proof drawers & basement by loan #

●Assist in setting up for home buying seminars – make packets & folders, & set up signs & supplies

●Assist real estate servicing & sales department with anything asked

Marketing Assistant – Intern (& HR) San Mateo Credit Union June 22, 2015 – October 2, 2015

Marketing & Human Resources Intern San Mateo Credit Union June 23, 2014 – September 12, 2014

350 Convention Way, Redwood City, CA 94063

●Branch visits: check all promotions current, setup and take down banners, flyers, etc., update promotional branch schematics, assist members with questions to front desk

●Create & update: marketing binders with all current year promotions, & inventory & labels lists; excel spreadsheets to keep track of members, promotional emails, etc.

●Organize and file marketing hard drive, marketing area, supplies, samples, & old folders

●Invoices: Scan to computer, send to finance dept, input into expense report & file in binder by quarter

●Complete and print mail merge documents with excel lists & mail out new promotions to branches

●Help contact center with manning front desk – greeting & letting people in building, events in community rooms, answering phone, folding letters, taking deliveries & mail

●Assist in retrieving information to redesign home website and new tabs, check weekly web updates

●Research past spending & projects on hard drive & hardware inventory on websites for future orders

●Make flyers for multiple events/ programs for participating employees and members

●Human Resources Assistant (Intern) 2 days a week – handle confidential information and personnel files containing private matters, transfer secure information from one source to another

●Assist anyone with tasks and projects when asked

Waitress/ Server Bronco Billy’s Pizza Palace July 2011 – July 2014 37651 Niles Blvd, Fremont, CA 94536

●Take orders from customers for dine in/ take out & answer phone and take pickup/ delivery orders

●Cut & deliver pizza to tables, watch table for any refills/ etc., and bus tables when customers finish

●Keep up front clean, maintain side work, print receipt, handle money & cards, and close out orders

●Handle complaints from customers appropriately

References: Jennifer Najera: 650-***-**** Michele Enriquez: 650-***-****

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