csr online tutor secretary
Resume:
QUALIFICATION PROFILE
oStrong communication skills with a diverse range of personality in various industries.
oDriven to learn and apply new ideas and skills.
oEnthusiastic, creative and willing to assumed increased responsibility.
oMaintained excellent customer relations and develop customer rapport instantly.
oOversaw all operations including restaurant, housekeeping and maintenance.
oTroubleshoot and resolved problems and handled goals.
oPersonable, articulate and professional in both appearance and manner.
oExceptionally well in advance computer applications and execute 49 wpm typing speed.
GOAL
oBecome an asset of a company.
oDeliver a service of the very highest standard especially if I'll have the chance of touching other people's lives in what I do best.
oSeize every opportunity to learn what it takes to become important to the customers.
oExperience growth in a job.
STRENGTH
oSuper Write (80 wpm)
oProblem Solving
oCustomer Relations and Service
oOffice Equipment Operations
oWord Perfect
oMacromedia Freehand
oTelephone Reception
oComputer Operations
oComputer Applications (MS and Internet)
oFilling and Data Archiving
PROFESSIONAL EXPERIENCE
CALL CENTER EXPERIENCE
ØTeletech May 2011 - February 11, 2013 Ecoplaza Bldg Makati City
Job Description:
a)Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
b)Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
c)Refer unresolved customer grievances to designated departments for further investigation.
d)Determine charges for services requested, collect deposits or payments, and/or arrange for billing.
e)Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
f)Recommend improvements in products, packaging, shipping, service, or billing methods and procedures in order to prevent future problems.
ØTelerperformance November 11, 2009 – January 14, 2011 SDC IT Bldg Santana Grove, Dr.
A Santos Ave., Brgy San Antonio
Paranaque City
ØPeopleSupport March 10, 2007 – September 16, 2007 PS Center Ayala Ave., cor Sen
Gil Puyat Ave., Makati City
ØXcelerate Center, Inc August 1, 2006 – March 1, 2007 10B Salcedo Towers 165 H.V.
Dela Costa St. Salcedo Village
Makati City
Job Description:
a)Communicate with customers over the phone that has questions or problems about the products or services.
b)Resolves requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.
c)Responsible for customers accounts such as balances, updates in formations or sign up customer for new services.
d)Ensure the accuracy of financial records for billing purposes. Occasionally negotiating an alternation to the stated price or terms and conditions as compensation to customers.
e)Every so often work antisocial hours in order to meet customers' requirements, solve their problems and thus encourage future business.
f)Maintained politeness and poise even when confronted with an irate customer.
ØSutherland Global Services January 2, 2006 – March 19, 2006 Exportbank Plaza, Exportbank
Dr. cor Chino Roces Avenue
Makati City
Job Description:
g)Deal quickly and efficiently with customers' enquiries or complaints by email.
h)Expedite customers orders, including keeping them informed of delays or early fulfillment.
i)Sets up new accounts, maintain records and perform work processing assignments.
j)Pro actively foresee possible delays or complications and plan strategies to avoid or minimize them.
k)Knowledgeable of customers' service inclusive of rentals, information of latest and current products and services and other information that provides valuable service to customers.
EDUCATION
The Philippine Women's University Taft Ave., Manila
Mass Communication Major in Advertising SY 1997 – 2001
4th year - undergraduate
REFERENCES PROVIDED UPON REQUEST
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