Administrative Assistant Customer Service

GLORIA DEL ROSARIO

** ****** ***. **** ****, Toronto, ON M4B 1A8 © 647-***-****

******.**********.**@*****.***

Professional Summary

Quality-focused Administrative Assistant who is committed to approaching administrative tasks with tenacity and attention to detail. One who goes above and beyond basic administrative tasks and takes on multiple projects at once. Has 11 years of experience working with the human resources department. An excellent work ethics and strength in boosting company morale.

Skills

Professional phone etiquette

Customer service oriented

Accurate and detailed

Excellent planner and coordinator

Flexible

Works well under pressure

Human resource laws knowledge

Invoice processing

Filing and data archiving

Work History

General Clerk 09/2015to 01/08/2016

Robert Half (Office Team) Mississauga

(Sporting Life Project)

Assisted the store Manager and other store staff in the inventory and packing of the merchandise and have them ready to be move to a new store location.

Helped the store Manager in the clearing out of the old store.

Worked at the in-store warehouse receiving merchandises from the main warehouse, and doing size selection and organizing the overstock goods.

Property Services Coordinator 12/2009 to 12/2011

Johnson Controls – 7400 Birchmount Road, Markham, ON

Opened and properly distributed incoming mails

Reviewed vendor's invoices with approved purchase orders and ensure appropriate level of authorization received

Entered vendor invoices into Accounts payable module of the internal system

Responded to incoming calls and e-mails from internal and external customers regarding outstanding payable balances and payment status and other inquiries

Examined vendor invoices for approval signature, ensured amounts tally correctly and matching with purchase orders to speed up payment

Senior Administrative Assistant 08/2008 to 10/2008

HSBC Financial Inc. - 3640 Victoria Park Ave. North York, ON

Ordered and distributed office supplies while adhering to a fixed office budget

Directed guests and routed deliveries and courier services

Answered and managed incoming and outgoing calls while recording accurate messages

Helped distribute employee notices and mails around the office

Obtained signatures for financial documents and internal and external invoices

Coordinated scheduled and arranged meetings and travel calendars including business and social events

Administrative Assistant 06/1997 to 03/2008

Rogers Communications Inc. - 333 Bloor St. East Toronto, ON

Established, maintained and updated employee file and records for 2500 employees

Liaised with four other departments and operating units in the resolution of day to day administrative and operational problems

Processed expense reports for Directors and Managers reflecting proper adherence to budget codes

Ordered and distributed office supplies while adhering to a fixed office budget

Helped distribute employee notices and mail around the office

Organized all new hire security and temporary paperwork

Obtained signatures for financial documents and internal and external invoices

Coordinated scheduled and arranged meetings and travel calendars including business and social events.

Education

Bachelor of Science in Elementary Education and Library Science 1981

Philippine Normal University, Manila, Philippines

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