Customer Service Quality Assurance

Keena Q. Hall

**** **** ** • Starkville, MS ***** • 662-***-**** • acvjyz@r.postjobfree.com:acvjyz@r.postjobfree.com

mailto:acvjyz@r.postjobfree.com

Summary

A highly organized and detail-oriented IT professional with over 10 years of experience providing thorough and skillful technological support to start-up and non-profit organizations. Diversified skill sets covering web design, development, administrative support, client relations, and account management. Excellent inter-personal, phone and digital communication skills.

Education

Bachelor of Science Information Technology - Multimedia and Animation/Web Design Emphasis

Kaplan University, November 2011, GPA: 3.86/4.00

Technical Skills

•Website Development: HTML, XHTML, CSS, JavaScript, PHP

•Adobe Creative Suite: Dreamweaver, Photoshop, Flash

•Database: Microsoft SQL Server, Microsoft Access

•Computer networking: implementation, configuration, maintenance and security

•ASP.NET programming

•C, C#, and C++ programming languages

•Operating Systems: Microsoft 3.1 - Windows 10

•Microsoft Office: Word, Excel, PowerPoint, Access

•Information systems maintenance: including installation, configuration and troubleshooting computer hardware and software

•Experienced system-operations training, testing, quality assurance, collections, and customer service

•PC/Network setup and installation, as well as various peripherals, data entry, and file updating

•Skilled in training others in procedures, systems, and job-related software

Work Experience

Assembly In Jesus Christ Church – West Point, MS

IT Coordinator/Administrator 01/11 – Present

Research and implement system and software solutions.

Troubleshoot technical problems and implement solutions

Provide technical support

Perform setup and maintenance of network and systems

VMC – Remote/Starkville, MS

Quality Assurance/Tester 03/14 – Present

Provide quality assurance for high value products and services.

Stress test network and server load

Document, report, and recreate bug reports

GamerU – Remote/Starkville, MS

Content Creator 10/14 – 01/16

Video Game Content Creator, including video tips, strategies, and scripts.

Edit and upload content using FTP

Appen – Remote/Starkville, MS

Social Media Evaluator 01/15 – 03/15

Monitor and evaluate social media postings

Validate and critique posted content on a popular social media outlet

Teletech – Remote/Starkville, MS

Technical Support/Tax Support Representative 11/13 - 04/16

●Remotely diagnose and resolve client system issues.

●Assist clients with system and software inquiries.

●Provide tax support concerning online and desktop based tax software.

●Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

Mission Critical Solutions of Tampa - Columbus, MS

Network Cabler/Installer 07/12 - 09/12

●Located and replaced existing networking infrastructure.

●Upgraded networking components where necessary.

●Dropped, terminated, and jacked networking cable (cat6, 100 pair, etc.).

Recruitment and Training Program of MS, Inc. - Columbus, MS

Fiscal Clerk 02/06 – 07/11

●Responsible for various accounting services, including payroll.

●Oversee the daily performance of computer systems, including network maintenance and design.

●Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

REFERENCES FURNISHED UPON REQUEST

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