Management Manager

S.M. SHANMUGHAM

Mobile: 082********

E-Mail: **************@*****.***

System Administration

Service Operations ~ Data Center Management ~ Server Maintenance

Extensive experience in executing full life-cycle development projects; ramping-up projects within time, budget & quality parameters, as per project management & best practice guidelines

Location Preference: Chennai and South India

Willing to relocate: Anywhere

Profile Summary

A result-oriented professional with over 18 years of extensive experience in:

Service Operations System Administration NetworkAdministration Escalation Management Troubleshooting Team Management

Experience in analyzing information system needs, evaluating end-user requirements, recommending custom designing solutions and troubleshooting complex information systems

Demonstrated excellence in conducting RCA and working with Engineering Teams & Principal Vendors for bug fixing in open source as well as commercial enterprise software; holds the merit of handling Data Center Migration Projects

Proficiency in managing installation, configuration, maintenance & migrations and monitoring of networks with a focus on systems/ network administration in multi-platform environments ensuring maximum uptime

Expertise in managing operating system, network and applications including configuring & troubleshooting various hardware & software related issues

SonicWALL TZ 215 Firewall Network Maintenance.

Key Result Areas:

Lead a team of 45 Customer Support Engineers

Acted as primary contact person for providing 24 X 7 support to various clients

Imparted technical training for new hirers and existing employees

installation, configuration and maintenance networks, network equipment and devices

Implemented group policies; installed & monitored security tools

Carried out troubleshooting of file & print servers, hardware and network problems

Configured active directory; created users & group and allotted permissions

Involved in troubleshooting problems pertaining to file server, workstation, system performance, application conflicts and system bugs

Addressed queries regarding information system / software including maintenance of hardware / software support

Assessed system capabilities, identified limitations and evaluated & recommended hardware / software solution to meet business needs

Aligned with all domains like server, network, voice, etc. and extracted data as per client requirements by regular follow-up with customers

Ensured submission of entire information & documentation prior to regular conference calls & other feedback sessions

IT Skills

Red Hat Linux / Solaris & Veritas :

oInstallation and Management of SCO Openserver 5x, Red Hat Linux & Ubuntu

oInstalled and configured various services like DNS, DHCP, NFS, Apache Web Server, Samba and SSH.

oManaged and installed patches and software packages using YUM and RPM and creating YUM repository files for offline servers.

oWriting scripts for cronjob entries, which included maintaining various log files.

oDisk management and implementation of RAID levels using parted and mdadm. (RAID 0, 1, 5, 6, 10)

oManaging NFS in client-server architecture with Auto mount feature

oImplementing ACL's& special file permissions for security purpose

oConfiguring the LVMs and adding the additional disk space as and when required.

oBack up (and Restore) LVM partitions with LVM snapshots

oSetup and Management of NIS, NFS and DNS

oConfigured bonded network interface cards for active failover.

oProvided day to day support to IT applications and users group.

oTroubleshooting of Linux and Unix Operating Systems

oManaging the problems associated with boot process.

oTroubleshooting System and Network related issues

oTroubleshooting hardware and software failures on Linux

oTroubleshooting of network connectivity problems and day-to-day system issues

oHandled Software / Hardware installations and system maintenance

oCreate the partitions and extend the swap partitions space and swap file

oSetup of NFS and Samba file sharing services on Linux and Windows environments

oH/W Console Administration - ILO.

oOS Performance tuning & management.

oHardening of servers.

VERITAS Volume Manager (VxVm – 6.2):

oInstalling, configuring and managing Veritas Volume Manager

oDiscovering and configuring newly added disk devices and dynamically adding disk arrays.

oPlacing disks under VxVM control - Initializing the disks, creating volumes, file systems& mounting them

oGrowing & Shrinking the Volume and the File System Size according to the usage

oCreating and administering disk groups, sub-disks, plexes, and volumes.

oEncapsulating a disk for use in VxVM, mirroring an encapsulated root disk.

oDisabling and enabling multipathing for specific devices.

Veritas Cluster Server

Netapp Storage:

oDisk Management. Volume management, Qtree and quota management

oAllocation of NAS and SAN request.

oVfiler creation and snap mirror configuration

oZoning on Brocade switch

Windows:

oDesign, Installation and Administration on Windows Servers

oDesign, Installation and Administration of Active Directory Group Policies

oDesign, Installation and Configuration of Windows Forests

oImplementation of Domain Trust Relationships

oActive Directory based User Administration

oInstallation and Administration of IIS, DNS Servers

oWindows Desktop Administration

oImplementation and Configuration of Placing Disk Drive RAID 0, 1, 5, 6, 10 (RAID 10 known as RAID 1+0)

o (Disk Striping, Mirroring & Duplexing, Striping with Parity, Double distributed parity )

Netware:

oSonicWALL TZ 215 Firewa ll Network Maintenance

oBackup Schedules and Troubleshooting

Hardware:

oIBM AND HP Rack Server, IBM Infinity Server, HP Net Server, Compaq Proliant, IBM ThinkPad, IBM Compatible, Desktops PC and Zenith Server maintenance and Troubleshooting done

oDisk Drive RAID 0, 1, 5, 6, 10 (Disk Striping, Mirroring & Duplexing Striping with Parity, Double distributed parity )

Organizational Experience

July’15-Till date eGrove Systems Pvt Ltd., Linux System Admin

Oct’96-Nov’14 Zenith Computer Ltd., Chennai as Area Service Manager

Growth Path:

Oct’96-Sep’00 Zenith Computer Ltd., Senior Hardware Engineer, Mumbai

Nov’00-Nov’14 Zenith Computer Ltd., Area Service Manager, Chennai.

Highlights:

Took several cost saving initiatives such as p2v migration and implemented HSM

Project Handled

With Zenith Computer Ltd.

Environment: Red Hat Linux, Ubuntu/ Windows 2000, 2003 & 2008/ Netware 4.2

Role: System Administrator

Client: State Bank of India, SBH, SBM, BOI, BOB Indian Bank, Karur Vysya Bank, Blue dart, M.M. Forging Ltd, The Park Hotel, ETA Travel Agency Private Ltd, etcs.

Description: The project involved the installation, configuration & user administration of Novell Netware 4.2, Linux RHEL and Ubuntu, Windows Server 2008, 2003, 2000 in IBM Netfinity Raid Servers /HP Server for new computerization of their 155 branches across Mumbai. It included entire branch computerization i.e. client and printers installation & configuration in network / management.

Role:

Served as Team Leader for understanding customer’s requirement and implementing the same

Prepared login scripts

Performed Raid & Network Configuration

Changing File Permissions as per the client request.

Followed quality procedures related to the project

Addressed technical escalations

Involved in designing, building & supporting server, storage and network

Education

1993 M.Sc. (Applied Physics-Computer Electronics) from Bharathidasan University, Trichy, Tamil Nadu

1991 B.Sc. (Industrial Electronics) from Bharathidasan University, Trichy, Tamil Nadu

Personal Details

Date of Birth: 20th June 1967

Languages Known: English, Tamil, and Hindi.

Address: 35B/15B Kumarapuram.1st Street, Adambakkam, Chennai-88

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