Customer Service Representative

Qualifications Summary

Highly personable, looking to obtain a position within a growing company.

Talent for identifying customer needs and presenting appropriate company resolution and service offerings.

Ability to maintain excellent customer relation trust and displayed expertise in diplomatically resolving escalated customer service issues.

Ability to work in fast-paced atmosphere with minimal supervision.

Assertive self-starter with the enthusiastic to always learn and advance to the next level.

Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel Microsoft PowerPoint, Microsoft Access, and Microsoft Outlook®).

Education and Training

Jefferson High School 1999

Professional Experience

Wingspan Portfolio Advisors 04/2012 to 10/2015

Sr. Customer Service Representative

Strategic planning development for call center representatives

Managed call time availability for each representatives

Preformed all One on One monthly reviews for with each representatives

Took all escalated calls

Loan Modification Processor/Auditor

Prepared approved loan modification packets for underwriting

Loan processor for modification approvals

Auditor for Bank of America 2nd lien, FHA government, Title and DOJ loans

Delegated daily work to processors

Escrow Analysis

Prepared workout packets for the audit team

Sanden International 06/2010 to 04/2012

Customer Service Lead

Answered incoming calls

Followed up on orders, scheduling, and logistics

Assisted with escalated calls

Preformed monthly reviews

General Transformer Corporation 06/2007 to 04/2010

Call Center Representative

Took incoming calls on a dialer

Processed daily orders

Assisted other departments to ensure deadlines were met on orders or returns

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