Management Manager
Resume:
Stuart Seal
Woodbridge, VA *****
********@*****.***
Last Security Clearance: Secret
A proven leader with solid organizational, technical, communication, and time management skills possessing a high-level of configuration management, logistics, and training expertise. A team player with exceptional performance in high-stress and challenging environments. Trusted, ethical, and discreet; committed to superior service.
Key Experiences
ISO 9001 (QMS)
ITILv3
Rational ClearQuest
SAP Business Objects
Microsoft Office
HPE Service Manager
HPE Asset Manager
Remedy Problem
Reporting System
Process Analysis & Improvement
Quality Assurance
HPE Business Service Management
Configuration Management
CMStat Software (CMDB)
Change Management
Training Instruction & Development
HP Universal Configuration Management Database
Professional Profile
Service Asset and Configuration Management Engineer, Navy Federal Credit Union, Vienna, VA Sep 2012 – Present
Core team member for building and updating the Information Services Configuration Management System, which includes over 200 servers in varying environments and nine major integrated applications.
Installed and integrated HP Universal Configuration Management Database (UCMDB) in a high availability environment
Integrated HP UCMDB with HP Service Manager, HP Business Service Management, HP Asset Management, and HP Network Node Monitor tools.
Worked with process areas to determine configuration items managed under change control.
Modeled and mapped over 300 business applications, services, and business functions to their respective infrastructure components
Trained Service Desk personnel in Configuration Management best practices.
Assisted management with developing enterprise strategic goals through socialization of new technologies and the integration of these technologies into the various process groups.
Assisted project management teams to understand and incorporate Configuration Management policies into their projects, which reduced the amount of analyses required to implement, update, or retire technologies.
Assisted management with developing and adopting the Information Services Configuration Management Plan through various collaborative efforts, to include process workshops, team training, and individual training.
Developed and socialized the Information Services, Enterprise Application Naming Convention Guidelines and Procedures document
Developed and socialized the Information Services, Service Asset and Configuration Management Control Processes.
Challenges team members to exceed expectations and accept new challenges.
Assists Enterprise Architecture group in developing the Enterprise roadmap.
Assisted Service and Business Continuity Teams by creating disaster recovery reports for business services and business applications.
Senior Configuration Management Analyst, Digitalibiz, Washington, D.C. Feb 2012 – Aug 2012
Designed and developed a Configuration Management database to integrate several databases into a single Configuration Management repository.
Developed Configuration Management processes, policies, and procedures using industry best practices.
Created monthly application portfolio status reports.
Created quarterly configuration status accounting audits and analyzes the data to identify trends.
Managed and reviewed change requests for accuracy and verifies risk mitigation procedures prior to implementation.
Managed and coordinated the deployment of Enterprise level application and infrastructure systems into the Office of the Comptroller for Currency’s network infrastructure environment.
Quality Assurance Analyst, CACI, Arlington, VA, Sep 2011 – Jan 2012
Reviewed and analyzed current IT processes and recommended changes for greater efficiency throughout the enterprise.
Participated in performing process value stream analyses.
Developed workflow process models and wrote IT standard operating procedures.
Consulted with Service Management process owners/managers to implement new and updated Incident Management policies and guidelines.
Reviewed and processed information services change requests that introduced new technologies.
Facilitated Change Advisory Group meetings.
Analyzed, developed, and implemented new and updated Change Management processes.
Weigh Technician, Virginia Department of Motor Vehicles, Dumfries, VA, Aug 2011
Ensured commercial vehicle compliance with state and federal height, weight, credential, and tax requirements.
Configuration Control Analyst, General Dynamics, Woodbridge, VA, Jan 2008 – Jul 2011
Implemented and enforced configuration management (CM) processes. Created monthly configuration status accounting audit procedures.
Maintained and managed configuration management databases (CMDB).
Participated as a permanent member of the Configuration Control Board (CCB).
Participated as a team member in changing the organization from a CMMI Level 3 organization to a CMMI Level 5 organization.
Assisted with the organization’s annual ISO audit procedures and findings.
Trained field support personnel in vehicle configuration auditing and maintenance documentation procedures, increasing monthly audit averages from 93% to over 98%.
Analyzed component, sub-system, and system specifications to identify support requirements.
Developed vehicle support implementation plan, level of repair analysis (LORA), designed and procured support and test equipment (S&TE), and defined the logistics footprint for the Marine Corps' Expeditionary Fighting Vehicle.
Trained field support personnel in use of configuration management software, Oracle ERP parts ordering procedures, and Pro/E CAD modeling software.
Trained personnel in parts ordering and maintenance documentation work processes, decreasing parts ordering time by half.
Reviewed non-conformances for trends and recommends corrective actions.
Created depot repairable database that defined vehicle overhaul procedures, support and test equipment requirements, and consumable requirements.
Reviewed and approved engineer change proposals and design release documents.
Audited field sites to ensure maintenance actions are documented in a timely and accurate manner.
Coordinated shipment of parts, tools, and test components to various test sites.
Managed and maintained $3M inventory of test measurement and diagnostic equipment (TMDE).
Logistics Support Analyst, General Dynamics, Camp Pendleton, CA, Feb 2006 – Dec 2007
Managed logistics support for three vehicles through attention to detail and aggressive daily actions.
Performed root cause analysis of parts failures.
Created timely and accurate vehicle records of maintenance events.
Developed problem reports for parts failures and design-related problems.
Reviewed and rewrote field support process definitions and work instructions.
Defined roles and responsibilities for the Logistics Support positions which decreased maintenance discrepancy reporting times from by half.
Developed training procedures to ensure new processes were incorporated into daily routine.
United States Marine Corps, 1984 – 2006
Education
M.S. in Business Management, Colorado Technical University, 2013
B.S. in Business Management (Summa Cum Laude), Colorado Technical University, 2011
Professional Certifications: ITILv3 Foundation
DAU Courses: ACQ 101, CLE 011, CLE 023, CLL 008, CLL 011,
CON 110, LOG 101, LOG 102, LOG 204
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