Customer Service Personal Care

Carolyn Hilliard

D allas, TX ***** ( C ) 214-***-**** h *****************@*****.***

Summary Profile:

Excellent Customer Service with strong communicaton and computer skills that meet any job assignments. Recently updated training in MS Office, Windows 8, and Outlook that help me provide top quality results to meet and exceed company expectations and seeking a position where I can gain additional experience in an administrative office environment.

Qualifying Skills:

Customer Care and Service Multi-Line Phone Systems Internet Explorer & Chrome Alpha/Numeric Filing Faxes and Copiers Email Systems MS Word & Excel Windows OS Auto Dialers & Outbound Sales Work Experience:

Eloise Lundy Recreation Center – Dallas, TX 01/2014-Present Front Desk Reception

Delivered top quality reception to incoming visitors or clients, answered a multi-line phone system, taking messages or forwarding calls. Prepared receipts for services, updated personnel calendars, and maintained an alphabetical filing system. Also answered questions from customers, collected mail or courier deliveries and provided a welcoming and supportive environment in a busy and often congested point of entry. Helping Hands Home Care – Grapevine, TX 02/2012 -08/2012 Personal Care Aide

Provided assistance to elderly or disabled clientele by assisting with dressing, feeding, and monitoring medication intake. Delivered personal assistance in feeding, dressing, taking vitals, ensuring medication was taken correctly while also assiting in areas of personal care such as incontinence and light housekeeping. . Home Helpers Health Care Co. – Dallas, TX 05/2007 -11/2009 Patient Care Aide

Provided personal care elderly or disabled clientele including feeding, dressing, taking vitals, and ensuring medication was taken on time in prescribed dosages. Also provided over night care for clients with special needs assistance and worked diligently to ensure their personal care was top quality.. Adult Day Care Center. – Dallas, TX 06/2004-05/2005 Attendant

Provided compassionate personal care while addressing incontence problems, supporting medication schedules, taking vitals, serving means, and providing companionship. Education & Training

Richland College – Dallas, TX

Computer Applications Certificate (12.0 CEU) MS Office 2013, Windows 8.1, Internet Financial Planning Certificate (2.0 CEU)

C.N.A. Certified

Mansfield Business School - Dallas, TX, Accountant Aide-Certificate South Oak Cliff High School (Diploma) – Dallas, TX