Customer Service Management
Resume:
CURRICULAM VITAE
SANAD KANAUJIA
L.D.A COLONY
KANPUR ROAD
LUCKNOW-226012
CELL NO.-+91-705*******
Email ID- ********.*****@*****.***
SYNOPSIS
A result oriented professional with over 8 years of experience in hotel industry, encompassing sales & marketing, client relationship management, general administration & team management.
Proficient in steering bottom line profitability by ensuring optimal utilization of available resources. Servicing & acquiring more values from high net worth customer by adhering him the best services for rendering & achieving high quality services, relationship values. Over achieving all the targets assigned for the organization leading the organization to top numbers in all the parameters
WORK EXPERIENCE
Worked as Senior Executive (Food & Beverage) in Hotel Clarks Avadh (Clarks Group Of Hotel) Lucknow, U.P. since 12th January 2013 to February 2016.
Worked as Senior Captain In Hotel Royal Orchid Jaipur,Rajasthan from 7th December 2011 to 10th January 2013.
Worked for 3years in Sheraton Rajputana Hotel (an ITC Welcome Group Of Hotels) from August 2008 to 30th November 2011.
PROFESSIONAL EXPERIENCE
Industril Tranning
THE TAJ REGEDENCY,LUCKNOW
Duration -from 12th September 2007 to 3rd March 2008
Department- all major departments
CORE COMPETENCIES
Operations
Handling operation, which comprises of, customer, managing operations team, other activities.
Handling complete documentation for new acquisitions.
Responsible for controlling operations and guest satisfaction.
Managing quality scores.
Setting up & co-coordinating with complete operations with key focus on bottom line profitability by ensuring optimal utilization of available resources.
Introducing & implementing systems to facilitate smooth workflow in the organization.
Sales & Marketing
Managing and selling customers needs with the company norms and conditions.
Driving sales initiatives to achieve business goals.
Always over achieved assigned business targets.
Client Relationship Management
Managing customer service operations & ensuring customer satisfaction by achieving delivery & service quality norms.
Maintaining cordial relations with customers to sustain the profitability of the business.
Building & maintaining healthy business relations with major client, ensuring maximum customer satisfaction by achieving delivery and quality norms.
Responsible for resolving customer complaints on performance bottlenecks.
Providing value added customer services by attending customer queries & issues.
Monitoring the post service activities like follow up with the customers, service reminders & handling customer’s grievances for superior customer service.
Team Management
Accelerated Greening plan-Mentor for the team.
Identifying & implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members.
Identifying training needs across levels through mapping of skills, required for different roles and analysis of the existing level of competences.
CAREER OBJECTIVE
To associate with an organization this progress dynamically and gives me a chance to improve my knowledge, enhance my skills in the state of art technologies and be a part of the team which results in growth of the organization and self.
PROFESSIONAL QUALIFICATION
MBA in hotel management from EIILM UNIVERSITY, SIKKIM.
3 Years Bsc Degree In Hotel Management Catering Technology & Applied Nutrition From Bhubaneshwar,Orissa
ACADEMIC QUALIFICATION
10th from City Montessiri School, Lucknow U.P.
10+2 from Annie Basent School, Lucknow U.P.
JOB RESPONSIBILITES
Followed different brand& standards.
Worked in Banquets handing operations.
Responsible for smooth operation of Restaurant.
Responsible for breakage & linen inventory.
Responsible for satisfied guest’s need.
Owning the guest problems.
Handling stations.
Suggestive selling.
Changes of menus.
Train the new co-workers.
TRAINING ATTENDED
Food festival program in college campus.
Wine tasting in ITC Maurya Hotel New Delhi.
IDS & Micros Programing System Training & Learning.
COMPURTER SKILL
Microsoft Office-Word, Excel, Power Point.
Internet browsing.
PERSONAL PROFILES
Date of birth : 11th December 1985
Marital status : Married
Language known : English, Hindi
Nationality : Indian
Permanent address : D-3/410 Sector-H, L.D.A Colony Kanpur Road,
Lucknow-226012
PLACE : Lucknow
DATE : (SANAD KANAUJIA)
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