Technical Support Manager
Resume:
John R. Farr
Pearland, Tx 77584
*********@*****.***
Objective
Qualifications
and Certifications
To obtain a position where my skills will benefit my employer, and the people that I work with.
CompTia A+ Certified
HP Accredited Platform Specialist – Laptops, Desktops, Printers
Microsoft Windows Certified Professional – Windows NT4 Server
Experience with – Windows 7, Windows 10, MacOS, Windows XP, Windows Server 2012, Windows Server 2008, VMWare, Hyper-V, Active Directory, Office 2010, Lotus Notes, Backup Exec, Microsoft System Management Server 2007, Symantec Ghost, Ricoh network copy machines, HP Web Jetadmin 10, Visual Basic Scripting, NT Command Line Scripting, Kix Scripting Dameware Utilities and Remote Control.
Experience
2010 – Present Atos Alpharetta, GA
Technical Support Engineer III
Infrastructure Site Services Manager for the southeast region, covering 6 sites for the client, handling all IT related issues.
Responsible for implementing and managing backup to disk solution for 25 sites for our client.
Tier 3 support contact for all Tier 2 Support Technicians for interfacing with the client.
Filled in as the Tier 2 Support for sites that needed backup support.
Assisted with various technical projects for the southeast region for the client.
Hands on technical resource for server and networking troubleshooting for the sites that I manage.
Hands on technical resource for all Tier 3 support issues, to include any Tier 2 support needed for the client.
Onsite technical support for Cisco Telepresence system, and Tandem Video Systems
2006 – 2009 Getronics - CompuCom – Siemens Alpharetta, GA
Desktop Support Technician
Managed Windows Patch Distribution and software package deployment, through Microsoft Systems Management Server 2003 for 15 sites across the Solvay network.
Desktop Support for approx. 250 on site users, 4 remote sites, and 10 outside sales users.
Managed all repairs of workstations and printers for on site users, and provided repair support for 4 remote sites in the US.
Point of contact for all helpdesk support issues for Solvay Advanced Polymers.
Point of contact for all Cisco Wireless Access Points within the Solvay Advanced Polymers Network, to include deployment.
Point of contact for all internal, and external phone support for the Alpharetta site.
Management of all Ricoh network printers on the Solvay Advanced Polymers Alpharetta network.
Point of contact for all HP Warranty repairs within Solvay Advanced Polymers.
2004 – 2005 E-Chx Alpharetta, GA
Helpdesk Support
Maintained helpdesk for the support of online payroll processing software for approx. 1000 clients across the US.
Maintained helpdesk for the support of our internal users, and sales force, for desktop/laptop issues.
Military
2001-2004 Getronics - Novartis Duluth, GA
Senior Desktop Technician
Managed Logistics / Asset Control of company workstations.
Managed all repairs of workstation, printers, and servers in the company.
Received Customer First Award from Getronics for NT to XP migration of 250 users.
Point of contact for all internal, and external phone support.
1990 – 1998 United States Army Ft. Lewis, WA
Single Channel Radio Operator
Mail Clerk for 555th Engineering Battalion, and attached units
Education
1994 – Present Georgia Perimeter College Lawrenceville, GA
Finishing AS in Computer Science. (6 Credits left to graduate)
Interest
* Golfing, Karate, Special Olympics Coach
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