Microsoft Office Front

TANYA PAULA D. PINEDA

Purok *, Brgy. Caawigan, Talisay

Camarines Norte, Philippines

Contact No.: 092********

E-mail: **.******@*****.***

OBJECTIVE

Achieve growth and improve competitiveness by integrating the concepts of continuous improvement into all aspects of my performance and enabling me to make a positive contribution to the organization.

SKILLS & QUALIFICATIONS

Computer Literate (Microsoft Office, Adobe Photoshop…)

Good in dealing with other people.

Has a strong sense of responsibility.

Refined verbal communication skills.

Can work under pressure.

Capable of multi-tasking.

Ability to stand for long periods of time.

Has physical stamina to lift moderate amounts of weight.

Strong desire to satisfy other’s needs in a fast paced environment.

EXPERIENCES

Company Name: Paradiso Verde Organic Farm & Resort

Position: Front Desk Officer / Cashier

Department: Front Office Department

Contact Person: Janine Rae Villamonte

Contact Phone: 091********

Location: Brgy. Malasugui, Labo, Camarines Norte, Philippines

Duration: 2 months.

Tasks/Responsibilities:

• Greet guests and patrons as they arrive.

• Ask if guests have a prior booking or reservations.

• Manage the registration process.

• Ask for identification and ensure that the provided credentials are accurate.

• Handle guest check-ins and check-outs appropriately.

• Operate resort systems, take calls and provide information and transfer calls

• Manage accurate accounting of all rooms and cottages on pool area.

• Provide guests with room keys and call for room boys on check-ins.

• Take reservations over the telephone, through emails and in person.

• Answer queries regarding the resort’s services, charges, dining facilities, sports facilities and travel directions.

• Refer guests to appropriate departments to resolve complaints or provide suggestions

• Compute bills and take payments.

• Provide guests with directions around the resort.

• Contact housekeeping and maintenance departments when a problem is reported.

• Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them.

• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift.

EDUCATIONAL BACKGROUND

TERTIARY / COLLEGE

School / University: La Consolacion College

Field of Study: Bachelor of Science in Tourism

Start Date: November, 2011

Graduation Date: March 21, 2015

Location: Daet, Camarines Norte, Philippines

HIGHSCHOOL

School Name: Toledo National Vocational School

Start Date: June, 2006

Graduation Date: March, 2010

Location: Toledo City, Cebu, Philippines

CO-CURRICULAR ACTIVITIES & ACHIEVEMENTS

Food & Beverage Services NCII - TESDA Competency Assessment Examination

Technical Education Skills Development Authority (TESDA), Daet, Camarines Norte

Baking & Pastry Production NCII - TESDA Competency Assessment Examination

Technical Education Skills Development Authority (TESDA), Daet, Camarines Norte

PERSONAL INFORMATION

Nickname : “Tanya” / “Tipi”

Age : 22 yrs. old

Gender : Female

Date of Birth : April 2, 1994

Place of Birth : Cagayan De Oro City, Misamis Oriental

Country of Birth : Philippines

Country of Citizenship : Philippines

Country of Residence : Philippines

Civil Status : Single

Citizenship : Filipino

Height : 5’3”

Weight : 58 k.

Religion : Roman Catholic

Dialects : Bisaya, Kapampangan, Bicol, Tagalog, English

Mother’s Name : Nelly D. Pineda

Father’s Name : Crisanto C. Pineda

REFERENCES

(available upon request)

I hereby certify that the information stated above is true and correct to the best of my knowledge and belief.

Tanya Paula D. Pineda

Applicant

Contact this candidate