Customer Service Sales

Mari Laczko

416-***-**** * *************@*****.***

Accomplished client services executive and customer advocate with a proven track

record building sustainable relationships and driving the bottom line.

Diverse experience across a wide range of industries including targeted

recruitment, sales, administration & call centre.

Professional Experience

Mari Lake 2015 – Present

Freelance Recruitment Consultant

Delivering full cycle recruitment strategies on a project basis.

McKinnon Targeted Recruiters 2006 – 2014

Practice Lead, Sales, Marketing/Digital & Analytics

Acted as the lead recruiter for a small, boutique style targeted recruitment agency.

Delivered full cycle recruiting to identify qualified candidates for challenging roles in Marketing, Consumer insights, Sales and Analytics verticals.

95% rate of hire retention.

Developed and managed new and existing client relationships, acting as a leader and mentor to clients and candidates.

Built pipeline of incremental business $200K per year.

Managed offer negotiations, partnered with client HR teams to tailor and deliver offers, verified references.

Created continuous employee communications, developed and monitored social media networks.

Partnered with company President to deliver Marketing Magazine’s Annual Salary Benchmark survey.

Mari Laczko

416-***-**** * *************@*****.***

American Express 2006

Internal Call Centre Insurance Products

Driving sales of supplementary Accident and Disability insurance programs to Amex clients.

CAA Central Ontario 1998 - 2005

Member Services Advocate (inbound)ßß – Emergency Road Service

Responded to requests for Emergency Road Service in a fast paced, high pressure and time sensitive environment.

Managed client requests for renewals and products; authorized service, processed payments, updated CRM.

Mediaworx 1990 – 1995

Office Manager/Production Manager - Pre-Press and Print

Managed studio requirements and office administration for a boutique graphics house.

Negotiated with trade printers to broker film and print projects.

General bookkeeping and payroll for 6.

Proficient in MS Office (Word, Excel, PowerPoint, Outlook, Messenger)

Proficient in Mac OSX and Windows operating platforms.

CRMs: Prohunt, Windows NT, Zoho

ATS: Jobvite, Bullhorn, Taleo

Education

Bathurst Heights Secondary School 1981

London School of Business 1982

Contact this candidate