Customer Service Manager
Resume:
Patricia A. Purtee
La Vergne, TN 37086
Phone: 615-***-****
***********@*****.***
Objective
I am seeking a position where my experience, strong communication and excellent organization skills, will create a solid productive working experience: while creating effective business and profit margins. I am inspired to apply new and exciting ideas!
Ability Summary
Able to work in two databases at one time. MFGPRO-Manufacturing database and Oracle. Buyer and commodity manager for finished goods. Proficient in workbench- buyer resources for Oracle..Used 10 key calculator. Most correspondence came in via outlook email but also used loctus notes.
Employment History
commodity manager
04/2000 - 05/2016 REGAL BELOIT
AMERICA INC
200 STATE ST, BELOIT, WI
commodity manager for the Fasco brand-buying and purchasing from internal plants as well as outside buyers. Oracle database-maintained LAV org for items under my buyer name. Researched invoices under my buyer name so checks could be cut. All other projects as assigned
Commodity Manager
04/2000 - 05/2016 Regal of
America
1324 Heil Quaker Blvd, La Vergne,
TN
Buying of Fasco Brand for finished goods,electric motors. Oracle system- responsible for managing the LAV organization for 3000 plus items. Including updating lead times and costs. Maintained oracle ATP-order management for new/discontinued items. Creating purchase order agreements for new items created in the LAV Org-adding to the ASL-Approved Supplier List,which links the supplier to the PO Agreement.Making sure the correct Sourcing rules were used. Dropping the new po releases along with the internal requisitions from oracle workbench. All expediting of products under my buyer name. Releasing of any invoices under my buyer name that went on hold for pricing discrepancies (up to 5% variance) or quantity discrepancies. Liaision between warehouse and vendor to resolve any outstanding receiving issues.Managed the supply/demand screen that customer service used to check stock. Deleting old intransits that were bogus and the managing of current po releases that needed delivery dates updated.Invovled in all aspects of warranty for my product line. Worked closely with Marketing, Sales,and Warranty, Customer Service and Warehouse to ensure a smoothy operating business segment.All projects
Education and Training
Completion
Date
Issuing
Institution
Location Qualification Course of Study
01/1978 Karns Knoxville,
TN
High School
Diploma
General High
School Curriculum
Honors & Activities
1998-customer service award
1999-MTSU word, excell, powerpoint class.
2000-customer service 8 states to Master Accounts
2001-promoted to inside sales Rep
2002-promoted to Grainger specific
Managing from the Heart-completed
True Colors-completed
Management Excellent Program-completed
Lead a Kiazen event in 2002
WHY event in 2014
lead event for reducing invoices in 2016
Additional Information
Detailed References
Denny Furlong, Inventory Manager
Regal of America
1325 Heil Quaker Blvd
LaVergne, TN 37086
Supervisor reference known for 15 year(s).
************@***********.***
Kim Hamby, Inside Sales for Capcom
Regal of America
1325 Heil Quaker Blvd
LaVergne, TN 37086
Business reference known for 26 year(s).
********@***********.***
Sandra Harper, Purchasing Agent
Parralon
710 Alisha Cove
LaVergne, TN 37086
Personal reference known for 24 year(s).
******.********@*****.***
Angel Dowd, Insurance Specialist
Vanderbilt
Drew Street
Smyrna, TN 37167
Personal reference known for 31 year(s).
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