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Customer Service Representative

Location:
United States
Posted:
July 02, 2016

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Resume:

April L. Gibbs acvjms@r.postjobfree.com

**** *. ****** ******, ************, PA 19131 • 215-***-****

WORK EXPERIENCE

Dynamic Home Health Service, Bensalem, PA September 2014 - Present

Home Health Aide

Process paperwork and maintains records of patient care, condition, progress, or problems to report and discuss observations with supervisor, case manager, co-workers, and subordinates by telephone, in written form, e-mail, or in person

Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form

Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets, help moving in and out of beds, baths, wheelchairs, or automobiles

Randstad Professionals, Malvern, PA September 2015 – April 2016

Retail Service Representative, Vanguard

Processed monetary transactions as well as maintained and updated client accounts, Mutual Funds, general investments, and SEP, SIMPLE, ROTH IRA accounts

Stayed abreast of the manual, updates and the procedures, problem solved

Contacted clients and institutions for more information or explained what is needed to meet their request

Women Against Abuse, Philadelphia, PA October 2014 – November 2015

Security Coordinator

45hrs in Training on Domestic Violence and De-escalation

Identified, investigated, or resolved security breaches

Respond to medical emergencies, bomb threats, fire alarms, or intrusion alarms, monitored and ensured a sound, ethical environment

Planed, directed, or coordinated security activities to safeguard company assets, employees, guests, or others on company property

Allied Barton Security, Philadelphia, PA October 2010 – November 2012

Lead Security Officer, Philadelphia Museum of Art

• Monitored and authorized entrance and departure of employees, visitors and other persons to guard against theft and maintain security of premises

• Circulated among visitors, patrons, or employees to preserve order and protect priceless property

Project H.O.M.E., Philadelphia, PA August 2006 – August 2009

Teacher’s Assistant/ Officer Assistant

Tutored students in reading, math and computer use, Grades 1st-12th

Taught Microsoft Word, Excel, Access and PowerPoint

Maintained and update filing, inventory, mailing, and database systems

SKILLS

Microsoft Suite, Academic Research, Customer service, Organization, Public speaking, Toast Masters, Domestic violence Training, Leadership

EDUCATION

Saint Joseph’s University, Philadelphia, PA 2018 Expected Graduation

Master of Science in Criminal Justice Behavioral Management

Saint Joseph’s University, Philadelphia, PA June 2015

Bachelor of Science in Criminal Justice



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