Customer Service Manager

Paige Stewart

Customer Service Specialist - Dick's Sporting Goods

Morris, IL

**************@*****.*** - 815-***-****

I intend to obtain a position that will allow me to grow as a professional, learn new skills, and build a career for myself.

Ability Summary:

I have exceptional interpersonal, office (excellent typing abilities and many years of personal experience with Microsoft Office products), and organizational skills that I would love to bring to the company. In addition, I have worked in customer service in fast food restaurants as an assistant manager, shift supervisor, and crew member for over three years.

Willing to relocate

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Specialist

Dick's Sporting Goods - Plainfield, IL - October 2015 to Present

• Operating cash register

• Daily customer interaction

• Resolving customer problems and questions

• Money handling with one hundred percent accuracy

• Assisting Administrative Assistant with various tasks

• Ensuring crew members are keeping on task and properly handling customer interaction

• Helping in other departments as tasks come available

• Ensuring workspace is always clean and organized Leasing Consultant

The Birches Rental Community - Joliet, IL - October 2014 to August 2015

• Answering multiple phone lines

• Scheduling and conducting property showings with prospective tenants

• Generating and handling lease traffic

• Creating leases and lease paperwork

• Processing applications

• Completing move-in and move-out procedures

• Handling client/homeowner portfolios (and client interaction)

• Administrative duties including responding to email and phone inquiries, handling resident requests and questions, creating work orders, rent collection and basic accounting, enforcing lease rules and regulations and enforcing community policies

• Company portfolio consists of 260 units (consisting of single family apartments, multi-family apartments, and townhomes).

Assistant Manager

Wendy's Old-fashion Hamburgers - October 2013 to July 2014

• Managing a crew of 8 to 10 people per shift

• Ensuring all work is completely correctly and timely

• Ensuring all money from registers is correct and ready to be deposited

• Counting down safe before and after every shift

• Buying and selling change for the drawers going into the safe

• Taking money from safe to the bank to make change

• Handling customers and their complaints with sincerity

• Following daily cleaning routine

• Operating a cash register

• Collaborating with crew to meet sales and time goals

• Adhering to all policies within the Wendy's corporation

• Maintaining a healthy working relationship with all crew members

• Helping other stores when they are in need of workers

• Using all of the training I was provided by Wendy's and its resources Shift Supervisor

Wendy's Old-fashion Hamburgers - Morris, IL - July 2013 to July 2014 Crew Member

Wendy's Old-fashion Hamburgers - July 2013 to October 2013

• Operating cash register

• Customer interaction in a friendly and professional manner

• Ensuring my work space is clean at all times

• Ensuring the general work space is always clean

• Handling money with one hundred percent accuracy

• Performing any tasks as needed per supervisor instructions

• Helping other crew members with any difficult tasks

• Assembling sandwiches correctly upon receiving an order EDUCATION

Diploma

Herscher High School - Herscher, IL

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