Matthew Scott Wolfe
**** ***** ****** **** **** San Marcos, CA, 92078
760-***-**** acvjla@r.postjobfree.com
www.linkedin.com/in/matthew-scott-wolfe
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Professional Summary
IT Professional with approx. one year of providing technical support across a variety of software and hardware, business and personal computers, laptops, networking equipment, multimedia equipment and multi-function printers.
Technical Skills
Tier 1 Technical Support and Customer Service
Use of a Ticketing Help System
PC and Laptop Troubleshooting and Repair
Software Troubleshooting and Configuration
OS Deployments, Troubleshooting, and Configuration
Printer Installations, Troubleshooting, and Repair
Public and Private Networking and Maintenance,
Mobile Device Support and Configuration
Multimedia Installation, Support and Configuration Platforms
Windows XP/Vista/7/10, Server 2012 Mac OSX,
Networking
Local Intranet Configuration and Support, TCP/IP Configuration Tools
Microsoft Office Suite, VMWare, Visual Studio 2010, Remote Desktop Connection Education
CompTIA A+ Certified 6/20/2016
ITT Technical Institute 2014-2015
Majored in Computer Science
Matthew Scott Wolfe
1155 Elfin Forest Road East San Marcos, CA, 92078
760-***-**** acvjla@r.postjobfree.com
www.linkedin.com/in/matthew-scott-wolfe
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Relevant Professional Experience
Remote Web App Support 2015-2016 Buffini and Company Carlsbad, CA
● Remotely supported company clients as well as colleagues
● Quickly and thoroughly resolved tickets sent in by clients before following up with them
● Frequently troubleshot issues for mobile devices on iOS and Android
● Communicated regularly with company system admin in resolving local issues
● Worked as phone support for company clients
● Worked directly with clients via email to resolve technical issues
● Documented resolution of tickets
● Routinely cleaned clients’ databases at their request Team Member 2014-2015 Target
Encinitas, CA
● Fulfilled a variety of roles from Sales Floor to Cashier with high satisfaction rates from customers Freelance Writer 2014-2015 eLance.com
● Wrote articles on topics dictated by remote clients
● Worked under aggressive deadlines
Sales Associate 2011-2013 Polo Ralph Lauren
Carlsbad, CA
● Resolved Client’s needs and concerns