Matthew Scott Wolfe

**** ***** ****** **** **** San Marcos, CA, 92078

760-***-**** acvjla@r.postjobfree.com

www.linkedin.com/in/matthew-scott-wolfe

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Professional Summary

IT Professional with approx. one year of providing technical support across a variety of software and hardware, business and personal computers, laptops, networking equipment, multimedia equipment and multi-function printers.

Technical Skills

Tier 1 Technical Support and Customer Service

Use of a Ticketing Help System

PC and Laptop Troubleshooting and Repair

Software Troubleshooting and Configuration

OS Deployments, Troubleshooting, and Configuration

Printer Installations, Troubleshooting, and Repair

Public and Private Networking and Maintenance,

Mobile Device Support and Configuration

Multimedia Installation, Support and Configuration Platforms

Windows XP/Vista/7/10, Server 2012 Mac OSX,

Networking

Local Intranet Configuration and Support, TCP/IP Configuration Tools

Microsoft Office Suite, VMWare, Visual Studio 2010, Remote Desktop Connection Education

CompTIA A+ Certified 6/20/2016

ITT Technical Institute 2014-2015

Majored in Computer Science

Matthew Scott Wolfe

1155 Elfin Forest Road East San Marcos, CA, 92078

760-***-**** acvjla@r.postjobfree.com

www.linkedin.com/in/matthew-scott-wolfe

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Relevant Professional Experience

Remote Web App Support 2015-2016 Buffini and Company Carlsbad, CA

● Remotely supported company clients as well as colleagues

● Quickly and thoroughly resolved tickets sent in by clients before following up with them

● Frequently troubleshot issues for mobile devices on iOS and Android

● Communicated regularly with company system admin in resolving local issues

● Worked as phone support for company clients

● Worked directly with clients via email to resolve technical issues

● Documented resolution of tickets

● Routinely cleaned clients’ databases at their request Team Member 2014-2015 Target

Encinitas, CA

● Fulfilled a variety of roles from Sales Floor to Cashier with high satisfaction rates from customers Freelance Writer 2014-2015 eLance.com

● Wrote articles on topics dictated by remote clients

● Worked under aggressive deadlines

Sales Associate 2011-2013 Polo Ralph Lauren

Carlsbad, CA

● Resolved Client’s needs and concerns