Manager Management

Email : *******@*****.***

Voice :+ ***-902-***-****/902-***-****

Linked profile: www.linkedin.com/pub/gopili-paramguru/7/62b/6b8/

Objective:

Seeking a Senior Level Techno Managerial Assignments in the IT/IT enabled service Sectors with an organization of Repute to relocate to Canada.

Professional Summary:

20 years of hard core IT Experience including software developer, technical lead, Test Lead and Global Support Manager/ Service Delivery Manager, Lead system integrator and strategic Business Solutions in the Business Domain of Finance, Insurance, credit card services, Telecommunication and Media research on Onsite-Offshore global delivery model.

In Depth of knowledge and experience in:

Effort Estimation, Cost and Budget Management based on the Scope and Contract of the projects.

Contract and Scope Management for the Projects.

Configuration Management, Release planning and Release Management

Warranty Support and Root Cause Analysis (RCA) using Fishbone Diagram.

Short and long term solution for the Production Issues and problem management for resolution

Continuous Service Improvement using the techniques PDCA, Pareto Chart,Brainstorm, KPI monitoring and BPI

Production environment Management in large Platform (Oracle Grid Engines and Unix Servers)

Infrastructure management: Servers refresh, upgrade servers, network components, load balancers, SAN and NAS storage of Petabytes, and Online backup storage across multiple Data Centers, and load balance using the GTM technologies.

Server knowledge (windows OS, Linux, SunOS, patching, clustering)

Network knowledge (Routing, Firewalls, Internet/Extranet)

Incident, Problem Management and SLA Management in 24*7 support environment.

Stakeholder Relationship Management and Status report presentation to the Management.

Team Building, Mentoring, and Motivating.

Team Performance Management of TCS and Vendor associates.

Keep aligned the team on organizational priorities with creating a pre-backlog activities

Handled multiple Projects cross functional teams ( Engineering,Product Leaders, Client Services,Operation and Infrastructure)

Weekly and Monthly Status Reporting to Management

Project Transition Management and Vendor Management

Manage Security and MRC compliance audit of the systems

Core Competencies:

Project Execution in Global Delivery Model

Strategic Business Solutions Planning

Client Needs Analysis

Design and Development expertise on C,C++ and Java Technologies in the UNIX and Windows environment

Productivity and Process Improvement

Systems Performance Management and Improvement Plan

Service Catalog Management

Product development and Implementation

Metric and status Reporting

Quality Assurance and Quality Control

Budgeting and Cost Analysis

Release and Change Management

Root Cause Analysis

Support Management on the Large Platform (24*7)

Technical Skills:

Project Management tools

MS Project Plan, leankit, MS office, EMP 2010, Share Point, ServiceNow

Technologies

Object Oriented ( C++ and Java),C,perl, shell script

OS

Windows and UNIX

Languages

C,C++,Java, Perl, Shell, VC++

Database

Oracle, PostgreSQL, MySql

Quality Tools

HP Quality Center, Load runner, CCMi-level 5, BPI,Nagios, HP Monitoring tools

Special Tools

Oracle Grid Engine, Chordiant

Big Data

Hadoop, Map-Reduce, HDFS, CHD 5.1,Hive, Hbase and Flume

Professional Certifications:

Certification Course

Specialization

University / Institution

PMP (Project Management Professional)

Project Management

Project Management Institute

Certificated Advanced level Test Manager examination

Quality Assurance

International Software Testing Qualification Board

Certified Foundation level examination

Quality Assurance

International Software Testing Qualification Board

CSQA (Certified software Quality Analyst)

Quality Process

Certified Quality Assurance

Sun Certified Java 2 Programmer

Java Programming

Sun Micro system

Employment History/ Experience from Dec 1995 to till date

Organization

Designation

Role

CGI, Halifax, Canada

Oct 2015 to till date

Senior Consultant

Test Manager/Test Lead

Tata Consultancy Services Limited(TCSL)

June 2008 to Oct 2015

Associate Consultant

Technical Support Manager/ Technical Support Lead

July 2004 – June 2008

Assistance Consultant

Technical Support Lead/Technical Project Manager

August 2000- July 2004

IT Analysts

Senior Developer/Designer

June 1997-July 2000

Assistance System Engineer

Programmer/Developer

Dec 1995 – May 1997

Assistance System Engineer ( Trainee )

Programmer

Education:

Title of Diploma

Specialization

University / Institution

Year of Passing

Master’s Degree in Computer application ( MCA) – 78 %

Software Engineering

Nagarjuna University, Guntur, Andhra Pradesh, India

1995

Bachelor’s Degree in Science (Honors) ( B.Sc.) – 64 %

Chemistry

Berhampur University, Berhampur, Orissa, India

1990

Recent Achievements:

Published a white paper on “Complete release management for programs and enhancement of Nielsen products”.

“Digital Online WebCensus” awards from Nielsen Management for Excellency in delivery on large platform.

Managing team size of (15-20) and delivering high-quality deliverables that exceed/meet the customer expectations.

Long Service award from Tata Consultancy Services.

Technical Support Manager/Technical Project Manager (May 2006 – till date)

CIDC E2E Compliance Testing Program for CIBC. Location: Halifax, Canada

Test Management of large test program on E2E Testing consist of 7 Line of business and 35 source systems

(October 2015 to till date, CIBC, Halifax, Canada and offshore locations)

Role and Responsibilities:

Manage and Support of the test management function of the large program

Conducting daily defect Triage meeting and finding the Root cause analysis, preventing the issue on the future

Daily status report publishing

Online Digital Platform Web Census: Nielsen Media research. Location: Oldsmar, FL, USA

Support Lead/Manager for online digital platform (Web Census) for enhancement of existing products /new product development using the Perl/C/C++, Postgres SQL and Oracle grid engine parallel processing environment. Location: Oldsmar, FL, USA for Nielsen Media research, Production COE Engineering department.

WatchBuyWarehouse (WBW) Product implementation using the technologies stacks CHD 5.1 hue3.7.0 Hadoop2.3, Hive 0.13.1, Flume1.5.0 Technologies for aggregation report for online digital platform for Nielsen Media research. Location: Oldsmar, FL, USA for Nielsen Media research, engineering department.

(December 2011- to October 2015, Nielsen Media Research, Oldsmar, USA and multiple offshore and nearshore locations)

Role and Responsibilities:

Participate on the enhancement of the digital product initiatives and determine the impact to the web census platform.

Provide the Initial effort estimation required to build, construct and test the product(s)

Plan for the details requirement gathering and get the approve from the stakeholders after reviewing the requirement(s) in the team

Determine the resource planning at onsite and offshore

Build plan for the enhancement activities and align the release date

Review the progress on the development on regular basis

Access risk weekly basis and mitigate the risk as required

Quality Assurance environment release cycle and defect fix management

Update the Weekly Status to the stakeholders and participate on the stakeholders meeting

Direct and motivate to team to achieve the goal.

Review of delivery Artifacts and Configuration management

Transition of enhancement of products to the production/L2 team

Participate on the Integration (end to end ) testing for the product

Get the approval from the stakeholders for the release to the production environment

Warranty support, Root Cause Analysis, Short and long term solution for the production issues.

Conduct lessons learnt sessions with the team to keep updated the knowledge repository

Performance Management of the TCS team.

Delivery Manager for TCS BANCS insurance products (commercial off-the-shelf) responsible for customization and implementation of the projects. Technology: Java 1.5, J2EE, oracle 10g. (December 2008 to December 2011, ICICI Lombard, LIC of India, Offshore, Kolkata India)

Role and Responsibilities:

Participating on the requirement gap analysis and scope management

Estimate if any change request required as per initial contract

Get the approval on the CRs from the customer

Understanding the base version product functionality and accept the product for implementation.

Estimate the effort required to implement gaps that are identified

Build the plan for the product implementation and get approval from the customer

Plan the Project Cost and Budget Management

Build the plan for the product implementation

Track and monitor Progress on the implementation(s) on daily basis

Prepare weekly status report to the customer

Manage the product functionality and performance testing

Release management of the production environment

Warranty support and Root Cause Analysis on the issues

Transitions to the support team

Support on the production issues

Performance Management of the TCS team.

Technical Project Manager/Software Development Manager for the desk top application for the complete business solution for CITI bank cards which provide the customer service across the globe for 35 different sites to the customers. I am part of Development Manager for Citi cards (Sawgrass Gen1 and Gen II program) with the delivery responsibility of Reverse-engineering and Defect Management. Technology: Java 1.5, J2EE, oracle 10g and Chordiant tool.

(May 2006 to December 2008, Citi, Jacksonville, USA)

Role & Responsibilities:

Reverse engineering existing system functionality and walk through to Business analysis(BA) team

Requirement signed off and baseline for the release

Provide the resource requirements and identifying the resources for the project

Estimating efforts and build a plan for the release

Identifying the risks for the project and its contingency plan

Monitoring and execution of development activities

Participation in the Design review

Updating the plan referring to the progress of activities

Communication activities progress to the stake holders

Conducting the meeting with the stake holders.

Mentoring and motivating the team members

Co-ordination with the off shore and on site teams

Final deliverable inspection.

Defect Management for post delivery

Monitoring the weekly progress of the activities and providing the status to the stake holders.

Technical Lead: (August 2001 – May 2006)

Technical Support Lead in Application support and Maintenance team size of 10 members in “Simulation Test Environment” project for Ericsson across globe. Technology: C, C++, Tcl/Tk, Com, Plex and ASA code.

(May 2002- January 2004, Ericsson, Hyderabad, India)

Onsite technical Lead in Application Development and Maintenance team (4 members) in “Centralized Ticketing Project (CTP)” for MSDW (Morgan Stanley Dean Witter), Tokyo, Japan. Technology: Sybase 11.9.2, Perl 5.x, Shell script. (August 2001- May 2002, MSDW, Tokyo, Japan)

Role & Responsibilities:

Understand the system requirement

System Design and building the system

Resolving technical issues in the team

Smoke testing and raise defects to the team

Build the system and deploy to QA environment

Defect fixing on the QA environment

Support on System and Performance testing

Direct and motivate to developer to achieve goal.

Manage the delivery as expected by Delivery Manager.

Senior Developer: (December 1998-July 2001)

Sold Central Office Provisioning Application provides a web interface for buyer to input the work order requests and receive validation acknowledgement. The web interface provides for the RCMAC staff to receive the manual work from buyer and build functionality to support and generate MARCH Translation packets for flow through of buyer request for service. Technology: Oracle, Java and shell script on the UNIX environment (November 2000 – July 2001, Qwest/USWEST, Offshore Chennai, India)

As developer to build system MN NPA 2000 SPLIT office route update: All affected customers on MN NPA 2000 split will need office route update to route the call from old NPA number to new NPA number during the permissive call period and delete the office route after permissive call period ends. The office route update was done for 5ESS and DMS-100 switch type. Technology: Java, shell script on UNIX environment. (January 2000-October 2000, Qwest, Denver, USA)

As on-site developer for Re-engineering, Developing, Testing and deploying of the system of ARMAR (Automated Request Manual Assistance Resolutions) and CTRACS (Cable Testing Recovery Acceptance and Conformance System) in a team of size 4 for Qwest/USWEST, Denver, USA. Technology: Informix, C, C++, Perl, YACC, LEX and ESQL/C. ( December 1998 – January 2000, Qwest/USWEST, Denver, USA)

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