Customer Service Data Entry

Ashley Martin

Customer Advocate

Marseilles, IL

*************@*****.*** - 815-***-****

WORK EXPERIENCE

Owner

Chaca Jewelry - Ottawa, IL - August 2010 to Present I opened up my own business August 2010. It is mainly internet based. But I also do craft shows throughout the year. I handle every aspect of the business myself. I do everything from scheduling to making the product. Cashier

Kohl's - Peru, IL - October 2014 to April 2015

Responsibilities

Cashier, greet, clean, put away inventory, and sales. Customer Advocate

OfficeMax - Ottawa, IL - October 2013 to April 2014 Responsibilities

Place orders, track orders, file claims, complaints, and compliments. I also train customers on working through our web pages and help with any issues they have. I work with systems called RACE, InfoMax, OrderMax, CRM, and the Internet.

Skills Used

Microsoft, and data entry are the main things I handle. Associate Manager

MC Sports - Peru, IL - September 2011 to October 2013 Over see all employees, customer service/ problems, delegate projects, cashier, unload freight, organize/ keep organized stock room, transfers, deposit, open and shut down store, nightly store recovery. I was promoted to management after 7 months.

Vendor Compliance

Kohls D.C - Ottawa, IL - July 2009 to August 2011

Handle legal documents, Determine what kind of violation the vendor has made, take pictures and document all violations, works close with other departments and management staff, the violations I document are how gets the bussiness money, has to work on my own and with other associates to make sure deadlines are met. Unloaded semis, loged trailers in, out, and update, audit product. Started training the new employees after a month of working, was also just given more responsibility with the company to start doing some assistant supervisor duties as in fixing problem freight and and working error labels.

Started as a Material Handler then got promoted the end of November to Vendor Compliance. Sales Associate

Zales - Peru, IL - May 2009 to October 2009

Sell high end jewelry, cashier, answer phones, inventory, fax, stock, multiple transactions. Training to become a Diamondtologist, was in the top 10% of district for credit apps my first week of working with the company.

Sales Rep

Vector Marketing - Bloomington, IL - June 2008 to October 2008 Sell Cutco Cutlery, call clients to follow up, Schedule appointments, enter orders online, help in the office Got promoted to key staff after 2 days of selling, sold over $2,000 of cutlery in two appointments, top sales rep in the branch

Cashier

Bolingbrook Chevy - Bolingbrook, IL - April 2006 to September 2006 Data entry, receptionist, cashiered, stocked cars in, customer service, checked warranties, fax, filed Salon Assistant

The Corner Salon - Ottawa, IL - December 2005 to May 2006 Cleaned, reception, washed hair, cashiered, ran errands, laundry, scheduled Sales Associate

Fashion Bug - Ottawa, IL - October 2004 to March 2005 Stocked, straightened, cashier, inventory, dressing rooms Office Assistant

ASRII - Ottawa, IL - December 2003 to August 2004

Data entry, filed, special projects, copied, phones Referances available upon request.

EDUCATION

BA in Global Supply Chain Management

DeVry - Illinois

2013 to 2017

G.E.D.

Illinois Valley Community College - Oglesby, IL

October 2007

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