Technical Support Engineer
Resume:
Alexander S. Gapay
# ** ******* **. ******* ******* Taguig City
Contact #: 097******** / 405 9796
Email: ***********@*****.***
OBJECTIVES
To work with an organization which utilizes my technical ability towards achieving the goals of the organization. I aspire for a career that would provide me challenging opportunities in technical development.
SUMMARY OF QUALIFICATIONS
•Strong management, negotiation, inter-personal, communication and team
building skills.
•Computer literate software and hardware, isolation / troubleshoot.
•Network designed, developed, and supported Internet service provider.
•Manage complex routed LAN and WAN networks.
•Able to supervised permanent and contract personnel.
•Able to consult particular incoming project and recommendation.
•Excellent communication skills with the ability to interface at all levels. A team player that also can work well independently.
EDUCATION
Highest Education
College Degree – B.S. Electronics and Communication Engineer
School/University: AMA Computer College
Location: Makati City Philippines
Period: May 1997 to December 2005
WORK EXPERIENCED
Position: Field Technician
Duration: January 26, 2016 to Present
Company: FONET Inc.
Company Industry: Telecommunication
Location: Taguig City Philippines
Department: Operation Department (Taguig BGC)
Job Description:
•Maintaining our client (Globe Telecom) repair and installation to achieve their variable.
•Preventive maintenance.
•Performs 1st line isolation and troubleshooting.
•Provides technical support for VPN and mail set up. Administer, configure of modem router and deploy Wi-Fi connection. Consult technical assistant for wireless infrastructure such as Belkin, Linksys, Netgear, Cisco, D-Link and Huawei. Installation / mounting of Routers, and switch.
Position: Dispatch & Field Technician
Duration: January 26, 2012 – December 2015
Company: BMIL Teleservice
Company Industry: Telecommunication
Location: Navotas City Philippines
Department: Operation Department (Makati Central Business District)
Job Description:
•
•Monitoring on our target committed to our business partner (Globe Telecom) achieve their variable. And dispatching daily activity works such as repair and installation.
•Performs 1st line isolation and troubleshooting.
•Provides technical support for VPN and mail set up. Administer, configure of modem router and deploy Wi-Fi connection. Consult technical assistant for wireless infrastructure such as Belkin, Linksys, Netgear, Cisco, D-Link and Huawei. Installation / mounting of Routers, and switch.
Position: Service Engineer
Duration: September 15, 2011 to December 28, 2011
Company: Circuit Solution Inc.
Company Industry: Telecommunication
Location: Ortigas Center Pasig City Philippines
Department: Technical Engineer
Job Description:
•Provides technical support for Security Sensor, Door Access, Stand Alone DVR, PC Base DVR, Digital and Analog Camera of our clients.
•Assembly of PC Base DVR and Stand Alone DVR activation and testing. Also provide remote viewing test and review the events, burn on cd or copy on any storage upon request by client
•Conduct ocular inspection estimation of the installation site.
Position: Field Technician
Duration: January 26, 2011 to September 15, 2011
Company: BMIL Teleservice
Company Industry: Telecommunication
Location: Navotas City Philippines
Department: Operation Department (Makati CBD)
Job Description:
•Maintaining our client (Globe Telecom) repair and installation to achieve their variable.
•Preventive maintenance.
•Performs 1st line isolation and troubleshooting.
•Provides technical support for VPN and mail set up. Administer, configure of modem router and deploy Wi-Fi connection. Consult technical assistant for wireless infrastructure such as Belkin, Linksys, Netgear, Cisco, D-Link and Huawei. Installation / mounting of Routers, and switch.
Position: Field Technician
Duration: June 2008 to January 15, 2011
Company: PHILCOX Phil’s. Inc.
Company Industry: Telecommunication
Location: 8th Floor Philcox Building 172 Salcedo St. Legaspi Vill. Makati City
Department: Operation Department (Pasig / Makati Central Business District)
Job Description:
•Maintaining our client (Globe Telecom) repair and installation to achieve their variable.
•Preventive maintenance.
•Performs 1st line isolation and troubleshooting.
•Provides technical support for VPN and mail set up. Administer, configure of modem router and deploy Wi-Fi connection. Consult technical assistant for wireless infrastructure such as Belkin, Linksys, Netgear, Cisco, D-Link and Huawei. Installation / mounting of Routers, and switch.
Position: Programmer
Duration: May 2007 to December 2007
Company: DIMEXSOFT Business Consulting
Company Industry: Business Consultant
Location: CityLand Tower Pasong Tamo Makati City
Department: Consultant Department
Job Description:
•Responsible of development strategies to deliver solutions that meet unique business goals.
•Responsible for encoding scripts.
TRAININGS/SEMINARS ATTENDED
CISCO 1
Meralco Foundation Inc. Ortigas Pasig City
Component & Instrument Familiarization Workshop
AMA Computer College Makati City
LINUX1
Meralco Foundation Institute Meralco Center, Ortigas Ave. Pasig City
PC Troubleshooting & Assembly
AMA Computer College Paranaque City
Structure Cabling (Fiber Optic)
AMA Computer College Paranaque City
Introduction to SMS and Mobile Cell phone
AMA Computer College Paranaque City
PC Networking
AMA Computer College Paranaque City
Future Air Navigation System
Macro Integrated Training and Review Center, Inc. Manila Phil’s.
I hereby affix my signature below that the above information is true and correct to best of my knowledge and beliefs.
Gapay, Alexander S.
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