Mr

Personal details

Surname : Mazibuko

First Name : Bhekokuhle Felix

ID Number : 750-***-**** 0 81

Gender : Male

Marital Status : Married

Nationality : South African

Home Languages : IsiZulu

Other Languages : English, IsiXhosa, Tsonga and Sesotho

Criminal Record : None

Driver’s license : None

Health : Good

Denomination : Christianity

Hobbies : Singing, going to Church and travelling.

Disability : Partial -blind

Contact details

Contact Number ( : 074-***-**** / 078-***-****

Residential Address : Barclays House

70 Plein Street

Joubert Park

Johannesburg

2001

Postal address : Same as above

E-mail address * : **********@*****.***

Educational qualification

Name of School : Herbert Mdingi Adult Centre

Highest standard passed : Standard 10

Year Passed : 2011

Subjects Passed : Biology

Business Economics

English

Geography

History IsiZulu

Tertiary Education

Name of Institution : Jones Consulting

Year : October 2015

Name of course : Safety, Health and Environmental Rep

Subjects : Occupational & Environmental Health

Name of Institution : Boston City Campus and Business

College

Year : June 2009- May 2010

Name of the course : Business Administration NQF Level 3

Subjects : Business Communication

Financial numeracy

Numeracy

Customer service

Presentation

MS office Suite

Literacy

Company : International SOS

Year : December 2007

Course : Certificate in (CPR)

Cardio-Pulmonary Resuscitation Training

Name of Institution : International SOS Training Centre

Year : August 2007

Name of Course : Advanced Customer service

Subjects : Customers service

Dogmatix

Internet, Intranet and Outlook

Name of Institution : Quest Computer Skills Centre

Year : 4th June-6th July 2007

Course : Call Centre Diploma

Subjects : Introduction to Windows

MS Word module 1 & 2

MS Excel module 1 & 2

Telephone Etiquette

Speed typing

Internet and Email

Customer Service

Call Centre Skills

Name of Institution : Cornerstone HR and Consultant

Qualification : Call Centre Course

Year : 3rd-28th October 2005

Subject : Inbound Call Centre

Outbound Call Centre

Customer service

Debt Collection

Computer Skills

Working Experience

Company : International SOS South Africa

Occupation : Call Distribution Agent

Duration : 1st August 2007 – 31st May 2009

1st June 2010 till present

Duties : Receiving emergency calls from Vodacom,

And Virgin Mobile clients. Identify caller’s needs.

Identify and analyse the caller’s problem Evaluate the nature of the call.

Assess urgency of the situation and act accordingly.

Take ownership of the problem and co-ordinate an appropriate

Solution to the problem presented using either internal or external resources

Escalate the call to the appropriate service

Provider that is Police, Fire, Traffic,

Ambulance and Sea Rescue. Capture details of the call on the company data base.

Shift worker

Name of Company : Carlton Gym

Occupation : Telesales

Duration : October 2009- April 2010

Duties : Marketing the gym to different clients.

Promoting Carlton Gym brand

Assisting walk- in clients.

Reason for leaving : Part-time

Company : G.C.Star Property Investment Trust

Fund.

Occupation : Site worker, Assistant-administrator

Occupation and Maintenance

Duration : April 1997 – 30 July 2007

Duties : Maintaining buildings to the client’s

satisfaction. Liaising with customer on a day

to day’s problems. Ordering and storing of

building materials.

Reason for leaving : Career change

Achievement

Voted runner-up Agent of the month of April 2011 Vodacom 112.

Awarded Agent of the month of July 2011 Vodacom 112.

Nominated Agent of the year 2011.

Awarded Agent of the month of February 2012 Vodacom 112.

Voted Sweet Agent of the month of April 20012.

Voted Consistent Agent of the month of July 2012

Nominated Agent of the year 2012 Vodacom 112.

Acting Team Leader for the months of June and July 2015

Competencies and Attributes

Proficiency in English (written and oral)

Good administrative skills

Flexible and willing to learn

Excellent communication and Customer handling

Interpersonal skills, Problem solving, Planning and organizing

Team work, Understanding customer needs

Ability to follow procedures

Initiative

Computer literacy with knowledge of Microsoft Office suite software

Pro-active

References

Referee : Simangele Sewela / Isaac Motsoane

Company : Digicall International SOS

Position : Team Leader

Contact Number : (011-***-**** / 082-***-****

Referee : Zodwa Mokalapa

Company : Boston City Campus and Business College

Position : Project Manager

Contact Number : (011-***-****

Referee : Jens Losch

Company : G.C Star Property Investment Trust Fund

Position : Managing Director

Contact Number : 011-***-**** / 082-***-****

Declaration

I solemnly declare that all the information rendered above is correct in every respect

Bhekokuhle Felix Mazibuko

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