H/K Senior Supervisor

ANTHONY BHASKER JACOB NADAR

Present Address : Le Royal Hotel, Arabian Gulf Road, Benin A Gar, l

P.O.Box 27, Desman 15451, Kuwait.

Permanent Address: Nizam Chawl, Technical Area, Marol Pipe-line, J.B.

Nagar, Andheri (East), Mumbai – 400059, INDIA.

E-mail address : ***************@*****.***

Res. Tel. no : 0091 22-28239231 / 28346586

Mobile no : 00-965-********

Objective: Seek the position of Housekeeping Supervisor

Skills: Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision. Ability to satisfactorily communicate with guests, co-workers and management to their understanding.

Experience

Le Royal Hotel Kuwait January 2012 - Present

Housekeeping Supervisor

Supervise, train and inspect the performance of assigned room and floor attendants ensuring that all procedures are completed to the standards of the hotel.

Responding immediately to the complaints and requests from guests.

Knowledge of proper cleaning techniques, requirements and use of equipment.

Knowledge of proper and safe chemical handling.

Ability to satisfactorily communicate with guests, co-workers and management to their understanding.

Verify room status on AM report; report discrepant rooms; prioritize and update status of check-out rooms. Inspects and updates status of all rooms and areas assigned.

Turns in discrepancies with front desk daily before the end of shift.

Turns in ready rooms to computer as soon as they become available.

Turns in maintenance requests daily.

Communicate additions or changes to the assignment sheets as they arise throughout the shift.

Inspect supply levels, cleanliness and organization of floor closets and assign staff to rectify situation.

Check room attendant’s closet for proper supplies, neatness, cleanliness or mechanical problems.

Inspect rooms cleaned by assigned room attendants using designated checklist to ensure rooms are up to hotel standards and follow up with necessary corrections.

Check vacant rooms, verify status and update status of discrepant rooms throughout shift as well as check DNR rooms for status.

Inspect public areas, restrooms, meeting and office space for cleanliness utilizing designated checklist.

Complete work orders for maintenance repairs and submit to housekeeping. Contact engineering directly for urgent repairs.

Accommodate guest requests for housekeeping items or additional supplies expediently and courteously. Follow up on delivery and return of all such items.

Monitor and handle guest complaints to ensure guest satisfaction.

Provide feedback on staff performance to manager as well as report any disciplinary problems.

Document pertinent information in departmental log book.

Complete all paperwork and closing duties before leaving. Review status of assignments and any follow-up action necessary.

Check PM reports for accuracy and completeness. Complete night counts in accordance with departmental standards.

Assist in other areas of Housekeeping as assigned as well as attend designated meetings.

Make up cribs and rollaway beds. Stock housekeeping supplies.

Movenpick Hotel, Kuwait April 2006-Jan 2012

(House Keeping Supervisor)

Movenpick Hotel Kuwait Jan. 2003 - April 2006

Ramada Hotel Kuwait June 2002 - Jan. 2003

Kumaria Presidency April 2001 - May 2002

Room boy

Respect all guest preference and habit. Provides visibility and assistance to guests.

Assist guest in their needs for the purpose of seamless service. Offer greeting to guest upon their approach and assist the guest with any hand held items

Responsible for daily cleaning of the Guest Room assigned to him to the specified hotel standard.

Complete all special assignment in a timely manner and reported to the Housekeeping Supervisor.

Maintain room sparkling clean and all details are attended with care.

Academic Qualification:

Completed S.S.C. by securing 43%

Extra-Curricular Activities:

Participated in inter school long-jump & running championship bagging the winning position.

Reference

Mr. Mariano A. Costa

Housekeeping Manager

Movenpick Hotel Kuwait.

***********@*******.***

Mobile no.00-971-*********

Mr. Raja Mohamed

Executive Housekeeper

Le Royal Hotels

****.*******@*************.***

Mobile no 00-965-********

Personal Details:

Date of Birth : 3rd Oct. 1979

Nationality : Indian

Marital Status : Marriage

Languages Known : English, Hindi and Tamil.

Passport Details : Passport No. : G 3440484

: Issued Place: Kuwait

: Issued Date: 09/08/2007

: Expiry Date: 08/08/2017

: Residency : Transferable

Contact this candidate