Service Manager
Resume:
FADI SAMI IBRAHIM NIMRI
DUBAI MARINA, DUBAI, UAE
MOBILE # : +971-**-*******
EMAIL: *********@*****.***
QUALIFICATIONS SUMMARY
High performing operations and service management with experience in complex level organizations, optimize organizational processes to maximize business results in different areas including service and operations.
Experienced service manager of Heavy Duty Equipments like KOMATSU, Caterpillar, Mack trucks, Furukawa Breakers, Hamm rollers, JCB, and CASE.
Proactive team builder who excels in strategic planning and transforms into workable solutions, problem solving and decision making, turnaround management and innovative process improvement.
Extensive scope of responsibility, structuring and implementing improvements that yield measurable results, including tactical-planning cycle time, cost reductions gained from improved system and process performance, productivity gains through multiple change and improvement initiatives, reduced operations-development time and revenue growth.
Have excellent skills on Microsoft Office Applications, namely Microsoft Word, Excel, Power Point.
Excellent communication skills, flexible and result oriented individual.
PROFESSIONAL EXPERIENCE
SERVICE AND OPERATIONS MANAGER
Transmak, Leasing Construction Machineries, May 7, 2008 to present
Dealing with many brands of both construction and transportation equipment Caterpillar, Komatsu, Case, JCB, Manitou, Volvo, Mercedes, MAN, TATA, NISSAN, FG Wilson Generators, Marabco Generators, Ghaddar Generators
Develop and recommend strategic direction for aggressive service business growth.
Direct and coordinate activities of service and operations.
Implement and monitor service and operations goals, objectives and procedures.
Determine areas needing cost reduction and improvement.
Coordinate with other members of the department for staffing and development of service and operations employees.
Determine units and machines for delivery as per sales and clients needs.
Ensure customer’s confidence and satisfaction by providing well maintained units and machines and on-time delivery.
Review and monitor service and operations reports and activities and other performance data to measure profitability, productivity and goal achievement.
Handle all jobs related to service and operations, and the repairs of all units inside the workshop or on site.
DEPUTY SALES MANAGER
Near East Equipment Co., (Komatsu Dealer) June 2007 to Apr. 2008
Handle all responsibilities regarding machines and trucks sales for private customers, and all Machines and trucks tenders for governmental sectors.
SERVICE MANAGER
Near East Equipment Co., (Komatsu Dealer) Aug. 2005 to June 2007
Supervise all the work carried out in the service department.
Determine warranty claim issues and contacting the manufacturers.
Approve warranty claims and TSI that will be submitted to the manufacturer.
Approve quotations that are submitted to the customers.
Determine service department spare parts stock.
Troubleshoot major failures.
Handle customers meeting.
Supervise implementation of 5’S steps.
Analyze customer satisfaction survey results.
Improve week areas in the service department.
SERVICE ENGINEER
Near East Equipment Co., (Komatsu Dealer) Dec. 1998 to Aug. 2005
Assigned in the field of diesel engines construction machines.
Supervise all repair jobs in the service department.
Carrying out troubleshooting procedure for the repairs of the machines in the service department.
Assure quality on the repairs conducted by the service department.
Submit warranty claims.
Deliver new machines to the customer and conduct training to operators.
SERVICE PERSONNEL
Jordan Tractor Company, (Caterpillar)
Hired as employee in the service department for 3 months.
TRAININGS AND TECHNICAL CONFERENCES
Training at FKI (FAI KOMATSU)-ITALY, for the period of one week on KOMATSU Backhoe Loaders and Mini Excavators.
Training at KOMATSU training center in Dubai for the period of three days on new (CRI) KOMATSU fuel system (COMMON RAIL FUEL INJECTION).
Training at MACK TRUCKS dealer in Cairo-Egypt for the period of two weeks, on Mack engine, transmission, final drive, carriers, and V-MACII and V-MACIII.
Attended the Garrett Technical Conference 2003 that was held in Cyprus in April 2003.
A training course “WORKSHOP MANAGEMENT” in Al-Buthaina Modern Industrial Technology Center in February 2005.
Attending a complete training in Komatsu America on the PC300-7, D155AX-5, SK815 machines for the period of one week.
Attending the Komatsu Forklift parts and service seminar 2005 that was held in Japan.
Attending the UP-time 2006 parts and service in Dallas- Texas for all Mack and Volvo dealers for the period on one week.
Training by Komatsu training center for the period of three days on the “KOMATSU D85EX-15 FULL STRUCTURE AND FUNCTION”.
Practical Engineering training in Jordan Tractor Company (CATERPILLAR) for the period of three months in the field of diesel engine machine, assembly, disassembly, testing and adjusting.
PROJECTS
Graduation project on the effect of relative humidity on the diesel engine emission and performance.
ACADEMIC QUALIFICATIONS
Bachelor of Science in Mechanical Engineering / Thermal Power, Jordan University of
Science & Technology
General Secondary Certificate, Al- Husn Secondary School for Boys
Stream : Scientific.
PERSONAL DATA
Birthplace : Irbid, Jordan
Birthdate : May 29, 1973
Nationality : Jordanian
Marital Status : Single
LANGUAGE SKILLS
Arabic, Mother tongue
Excellent command in English, written and spoken.
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