Technical Support

Jatinderpal Singh

** ********** ***** 647-***-****

Toronto, ON, M1B 1Z1 ***********@*****.***

CAREER OBJECTIVE

Seeking to interview for the role of Information Technology Specialist, where my experience in field of networking will greatly help in contributing towards the overall growth and success of your organization.

SUMMARY OF QUALIFICATIONS

Experienced in designing, deploying, configuring, troubleshooting and administering the network (LAN/WAN).

Experienced in installing, configuring and managing Active Directory, DHCP, DNS.

Excellent Communication and interpersonal skills, critical thinker with admiration for challenging mathematical/algorithmic problems.

Excellent Customer Service skills as proven by the previous work record.

Demonstrated leadership skills in project management and implementation.

Preparing for CCNA exam (Expected by the first week of July).

TECHNICAL SKILLS

Networking Technologies

DHCP, DNS, NFS, IGRP, RIP, EIGRP, OSPF, ACL, NAT, STP/RSTP (IEEE 802.1d), SNMP, VLAN, VLSM, Subnetting, VPN, VOIP.

Networking Tools / Virtual Machines

HyperTerminal, Putty, Wireshark, Backtrack, VMware, Virtual Box.

Operating Systems / Servers

Windows Server 2012 2008, Linux (CentOS 6.6), MS Exchange Server 2013, MS Lync Server, Wamp Server, SQL Server, IIS.

Miscellaneous Skills

Experienced in making Straight through, Crossover and Rollover cables, Configuration of Routers & Switches, TCP/IP troubleshooting, Virtualization, MS Word & Excel, MS Visio.

ACADEMIC EXPERIENCE

Network Infrastructure Design and Implementation for a Hotel Jan 2016 – April 2016

Centennial College

Technologies Used: Windows Server 2012, MS Exchange Server 2013, VPN, IIS 8.0

Connectivity between the server and its clients at different locations.

Configured Domain Controllers (Active Directory, DHCP, and DNS) for managing users and assigned dynamic IP addresses

Provided Email services using MS Exchange Sever (on IIS 8.0).

Configured Remote Access Server (VPN) to extend the private network.

Configured VLANs to isolate broadcast domains.

Used VLSM to allocate IP subnets of different sizes.

Provided Secured data sharing and transmission through implementation of a windows firewall.

Data Center Project Sep 2015 – Dec 2015

Centennial College

Technologies Used: Windows Server 2012, VMWare Esxi 6.6, Microsoft Lync Server 2010, Virtualization

Implemented Hypervisor Type 1 and Hypervisor Type 2 in the college Data Center.

Installed two Windows Servers, one having a Domain Controller and other having Lync server.

Installed and configured Active Directory, DHCP, DNS, Web server and Lync on Windows server.

Created two clients, moved them to the same Domain and assigned IP address dynamically.

Physical server (Lenovo Think Server RD550) was controlled using vSphere and used VMWare Esxi 6.6 to deploy and serve virtual machines. Used QNAP server to store all the virtual machines.

Successful enabled instant messaging for communication between clients.

Kickstart Installation Jan2015 – April 2015

Centennial College

Technologies Used: Linux (CentOS 6.6), DHCP, NFS, DNS, Wireshark, Virtual Box, ksvalidator

Client-Server application to Kickstart an operation on Server.

Activated sudo user and used Wireshark to check connection establishment.

Created, validated and shared Kickstart file(s) on the network.

Used DHCP and FTP as boot protocols.

Created client machine to test environment.

EDUCATION

Computer System Technology – Networking September 2014 - April 2016

Centennial College (Post Secondary Diploma) Toronto, ON

GPA: 3.88/4.5

Bachelor of Technology, Computer Science and Engineering July 2009 – June 2013

Punjab Technical University Punjab, India

WORK EXPERIENCE

Brookfield Global Integrated Solutions, Markham, ON March 2016 - Present

Security Guard/Support Services

Communicate and troubleshoot system issues as they arise.

Manage call flow and responded to technical support needs of customers.

Monitor site to ensure the security of the businesses property, employees, clients, and equipment

Communicate with management and officials as major issues arise.

Ensure all unusual activity is documented on shift reports, with close attention to all details.

Use telecommunications (i.e. two-way radio, cell phone).

Understand procedures, requirements and normal activities of each establishment/site.

East Metal Dynamics Inc., Scarborough, ON May 2015 – January 2016

Customer Service/Shipper

Read, interpret and follow basic blueprints, diagrams, engineering drawings and other written instructions or procedures to accurately assemble equipment and products.

Communicate with management and officials as major issues arise.

Interacted with Quality Assurance engineer for finalization of product.

Followed up with clients to ensure optimal Customer satisfaction.

References upon Request

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