Data Entry Technical Support
Resume:
Kevin R. Donahue
*** **** ******, ***. **, BROOKLYN
NEW YORK 11209
**********@*****.***
IT OPERATIONS & TECHNICAL SUPPORT PROFESSIONAL
Dedicated and seasoned IT Operations and Technical Support professional with experience on multi-sited IBM Mainframe, AIX, UNIX and Linux platforms in the financial services industry. Utilizes strong interpersonal skills and a team-oriented approach to providing mission-critical services in a 7 x 24 environment.
EXPERIENCE
Data Entry Clerk July 2013 – March 2016
Geecee Mechanical Service Inc.
Invoice/Billing data entry to proprietary database
Plumbing/Heating/Electrical parts inventory management
Account collections
Dispatching of repair and installation technicians
Liaison between repair/installation technicians and clients
Call Center operations
General clerical duties
Sr. Systems Programmer Automation September 1999 – May 2012
NYSE/EuroNext (SIAC)
Admin for Content Manager On Demand(CMOD)
Run all jobs in this z/OS environment to completion in accordance with schedules.
Monitor all z/OS and Unix systems
Implementation, coordination and support of IBM NetView, AF/OPER and IBMSA
Unix systems storage and file system administration
Unix systems user/group administration
Correct operational problems as they occur
Attend to abend codes and override procedures
Correct JCL and Utility problems
Escalate severe problems to the proper technicians
Interface with most members of the technical staff
Inter-departmental communication with all IT Groups(Operations, Development, Systems Programming, etc. for day-to-day operational support issues)
On-site Operations Support of all disaster recovery tests
Analysis/resolution of automation issues
Planning and coordination for all disaster recovery testing
Analysis/resolution of production problems utilizing knowledge of JCL and Utility package
Attend to production turnover process including migration, compilation and security of production source, conversion of JCL and tailoring of Link-edit procedures
Maintain production schedule using CA-7
On-site Operations Support of all major implementations
24X7 support for all automation and operations issues
Computer Operations Shift Lead March 1990 – June 1999
Dow Jones/Telerate Inc.
Supervised and trained Data Processing personnel in operations and system procedures
Coordinated version management for all production sources utilizing CA-Librarian
Oversaw Y2K project for all source data including over 5000 programs, associated Copybooks, statements and JCL for 500 jobs
Liaison between applications, communications and operations for production processing
Provided “Help Desk” function to applications staff for the resolution of production issues
Helped implement vendor supplied software packages (provided associated documentation to the applications and operations staff as well as the handled vendor communications)
TECHNICAL TRAINING
MVS JCL
IBM SA
AF/OPERATOR
ITIL SERVICE MANAGEMENT
SKILLS
IBM
z/OS
MVS/ESA
SA
JES2
MIM
OS/390
PR/SM
VTAM
CICS
TSO
NetView
RMDS
Omegamon
HourGlass
VTAMPrint
FDR/ABR
VSAM-VIEW
DASD- INVENTORY
Solve
CMOD
Computer Associates
CA-7
CA-11
CA-TLMS
CA-1
CA-TeleView
CA-Dispatch
CA-JCLCheck
CA-Librarian
Candle System Automation
AFOPER
Landmark
Monitor for MVS
InfoMover
Tidal
AIX/Red Hat Linux/UNIX
Windows XP
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