Customer Service Sales Representative

YUROU WU(KATE)

**** ******* **, ********. ** ****7

Phone: 925-***-****

Email: *****.**@*****.***

PERFORMANCE SUMMARY

Energetic and goal-focused customer service professional with solid qualifications in customer relationship building. Strong communication, presentation, organizational, and problem-solving skills; detail-oriented, friendly, and personable, a self-starter and team player.

PROFESSIONAL PROFILE

• Good at interdepartmental coordination and communication.

• Bilingual in Mandarin Chinese and English

• Basic knowledge with Photoshop, Microsoft Office and web design applications ( HTML, CSS).

• Web Design and new media student with 6 month of web develop experience in Academy of Art.

• Have legal status to work in the United States.

PROFESSIONAL EXPERIENCE

-TEA PRESS, Berkeley, CA

Waitress, part-time, 2013-Present

• Take food and beverage orders from customers

• Answer questions related to menu items and make recommendations

• Relay food and beverage orders to the kitchen staff

• Prepare drinks and food garnishes

• Clean and set up dining areas, refill condiments, roll silverware, and stock service areas

-TAIWAN MINISTRY OF FINANCE, Taipei, Taiwan

Administrative Intern, 2006-2007

• Performed daily office duties such as filing, typing, data processing, research, and answering phones.

-CALIFORNIA FITNESS, Taipei, Taiwan

Receptionist, 2003 – 2004

• Operated telephone switchboard to answer and forward calls, providing information, taking messages, and scheduling consultations.

• Greeted customers entering establishment and checked membership cards.

• Scheduled personal training sessions and maintained / updated appointment calendars.

• Collected payments, renewed memberships, and resolved billing issues.

-NIKE INC., Taipei, Taiwan

Sports Apparel Sales Representative 2001 – 2003

• Demonstrated products and show consumers how to maximize their features.

• Operated the cash registers and processed credit card payments.

• Checked inventory to ensure product is in stock and stocked shelves.

• Removed security devices, fold clothes, and placed neatly in bag. EDUCATION

FU-JEN CATHOLIC UNIVERSITY, Taipei, Taiwan 2009

Bachelor of Arts, Foreign Language and Literature (Japanese) ACADEMY OF ART UNIVERSITY, San Francisco, California (Current student) Master of Fine Art, Web Design and New Media

Contact this candidate