Roney Cross

PO Box ******

Houston, TX *****

832-***-****

Objective

To obtain a permanent position with a progressively growing company where I can contribute to the company’s organizational goals and advance with its rapid growth.

Employment History

Regional Truck Driver Averitt Express Houston, TX Mar 2016-Present

Follow company procedures, safety regulations, obey all traffic laws, and followed all DOT regulations for delivery of products/goods/freight

Pickup and deliver freight by assigned date to designated location

Report delays, accidents, or other traffic/transportation situations to base

Performed deliveries throughout Southeastern Area

Maintain Pre-Trip and Post-Trip preventative maintenance on vehicle

Completed driver, route, and gas logs when necessary

Geo-Science Technician SWN Energy Houston, TX Feb 2014-2015

Proficient in geological database software applications such as SMT, IHS, Geology Toolbox, etc

Interpret, analyze, and manipulate data & input into current system(s) to assure accuracy of geologic output

Read and study detailed reports to compile information and data for geological and geophysical prospecting

Responsible for using all available data for providing output such as reports, plots, cross sections, cross plots, maps, well plats, etc.

Responsible for Core Room set up & communicating/maintaining schedule with various groups

Facilities Service Operator SWN Energy Houston, TX Sept 2010-2014

Transported mail, supplies, documents, & records for 5 different locations

Assisted the operation & maintenance for the company FedEx & Postal system

Monitored shipping costs & ensured compliance with company’s approval procedures

Maintained constant communication with all facilities regarding Inventory stock

Maintained constant communication with approved vendor (Office Depot/FedEx) to reorder routine supplies; processed paperwork related to supply requests, including small purchase orders & purchase requisitions.

Benefits Specialist Donovan & Watkins The Woodlands, TX Jul 2008-2010

Researched and analyzed healthcare plans, including medical, dental, vision and disability insurance

Planned, developed, evaluated and communicated techniques for compensating employees

Enrolled employees in their benefit selections (Medical, Dental, Vision, Life Insurance, etc.

Assisted employees by explaining benefits and appealed decisions made by insurance companies

Processed manual updates for prescription selections through Express Script and Medco for optimum customer satisfaction

Administered product information of multiple insurance carriers for crucial decision making

Technical Support/Sales Verizon Wireless Houston, TX Jun 2007-2008

Provided technical support for external consumers for voice, data and television products and services to ensure consumer functionality through tutorials

Applied troubleshooting techniques towards hardware and software issues, and also diagnosed device network applications such as ACSR and DOCSIS for customers to resolution

Analyze data to ensure that company policies and contract limitations are in process per customer agreement

Maneuvered through multiple databases by adhering to resource management, methods, and procedures to obtain below 15% repeat calls, 60 calls per hour, 12% transfer rate, sales and point of contact

Tier 1&2 Tech Support Time Warner Cable Houston, TX Jan 2006-2007

Interacted with customers to provide and process information in response to inquiries, concerns, and requests about products and services

Provided technical support for external consumers for voice, data and television products to ensure customer functionality through tutorials

Diagnose and resolve all technical hardware and software issues

Stay current with system information, changes and updates to all software system/hardware devices

Dual Rate Supervisor Caesar’s Casino Atlantic City, NJ 2000-2005

Monitored table games throughout casino for dealer pay-out functionality.

Displayed superior customer service skills through card dealing by building rapport.

Assisted with inventory for audit compliance, maintaining demo logs, closing currency inventory.

Training/Education

SMT Certification

Fed Ex Hazardous Material Certification

Pleasantville High School Pleasantville, NJ 1995

Studied ITT Technical Institute, Computer Networking and Business, PA 2000

Lone Star Truck Driving College 2016

Twic Card 2016

Hazmat Endorsement & Tanker 2016

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