Management Customer Service
Resume:
LASHIKA M. ETHERIDGE
Jacksonville,, FL 32225
904-***-**** ***********@*****.***
HEALTHCARE ADMINISTRATIVE
High-Growth & Turnaround Healthcare Practices
Dynamic Healthcare Professional with 10+ years of increasingly responsible experience building and managing multi-site administrative operations. Recognized for consistent success in developing systems, processes and methodologies to upgrade practice operations, increase revenues and enhance profit performance. Strong planning, organization development, and general management qualifications. Cross-functional communications, resource allocation and project management skills.
CORE COMPETENCIES
Practice Management & Business Administration
Internal and external consultant to both single practice and multi-site/multi-doctor operations providing expertise in operations management, administration, finance, accounting, human resources, regulatory affairs, facilities management and insurance administration.
•Created innovative practice management models and methodologies to strengthen quality of care.
•Designed and implemented administrative programs to reduce redundancy, streamline processes and improve daily operations.
•Prepared regulatory manuals and led internal office training to ensure compliance with all local, state and federal safety requirements.
Project Planning & Management
Skilled at leading cross-functional team in the planning and execution of special projects for Marketing and Operations. Critically evaluate project requirements and coordinate resource delivery to meet operating demands.
•Championed introduction of state-of-the-art PC and health care technology to transition from manual to automated operating systems. Sourced vendors and assisted with negotiated contracts.
•Selected by software/systems vendor to provide hands-on training and product demonstrations at potential client accounts and leading industry tradeshows.
•Built cooperative working relationships between staff and management personnel to facilitate project completion on time, within budget and according to operating requirements.
Personnel Management & Leadership
Excellent qualifications in the recruitment, selection and supervision of up to 10 professional and support staff members. Skilled in training internal admission staff, development and performance management. Extensive experience in benefits administration, compensation structuring, training and development, employee effective communication and workforce diversity.
•Built work teams that consistently exceeded goals for productivity, efficiency and quality of operations.
•Resolved long-standing issues impacting employee retention and interaction. Implemented training and incentive programs that delivered measurable improvements in employee morale and satisfaction.
•Developed innovative program that significantly increased productivity of the entire hygiene department.
Accounting, Billing & Collections
Expert qualifications in accounts receivable, billing, reimbursement, banking, accounting/financial analysis, financial reporting, cost/benefit analysis, insurance and claims administration.
•Restructured patient accounting operations and designed/implemented policies, procedures and processes that improved collections, reduced outstanding debt and strengthened bottom-line profitability.
•Personally managed aged receivable accounts, established case presentations and coordinated financial arrangements. Represented the practice in legal proceedings. Consistently exceeded collection goals.
Customer Service & Client Relations
Independently managed relationships with up to 3,000 patients. Served as the direct internal liaison to maintain cooperative relationships, resolve billing and operating problems, and outperform competitive organizations. Actively involved in developing marketing programs to capture new business opportunities.
•Launched a comprehensive marketing and business development campaign to revitalize existing client relationships.
•Delivered strong and sustainable improvements in client service, satisfaction and retention.
CAREER PROGRESSION
Admission Coordinator
Consulate Healthcare
2014 to Present
Certified Nurse Aide
Consulate Healthcare
2012 to 2014
Employee Ambassador
Consulate Healthcare
2013 to 2014
Certified Nurse Aide
The Terrance of Fleming Island
2011 to 2012
Lead Certified Nurse Aide
Doctor Lakes Nursing Home
2008 to 2010
EDUCATION & CERTIFICATIONS
B.S., Healthcare Administration, University of Phoenix, 2014
Certified Nurse Assistant, Atlanta Technical, 2003
Continuing Professional Education & Seminars:
•Practice Management
•Medical Terminology
•Health Insurance and Collections
•Hyperbaric Medicine
•Patient-Centered Care
•Marketing Techniques
•Supervision and Leadership
•Prioritizing Daily Tasks
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