Customer Service Management
Resume:
Andrew Hall
**** ****** ****** ****. ***. ***
Kennesaw, GA 30144
********@*****.***
EDUCATION
University of Tennessee at Martin, Martin, TN
Bachelor of Science and Global Affairs, Finance, May 2011
TVA Investment Challenge Program, Fall 2010
Small group project involving portfolio management. Competed with 24 other universities to have the highest performing stock portfolio. Researched stocks and collaborated with team members to produce the highest return on investment with the lowest risk possible.
Awarded the highest performing sector at UT Martin
Placed 4th out of 25 in the investment challenge
EXPERIENCE
Fresenius Medical Care, Kennesaw, GA 03/2012-Present
Peachtree Revenue Center
Senior Cash Posting Patient Account Rep 10/2014-Present
Analyzes internal and external reports to establish trends and identify discrepancies
Leads team of 16 to post cash for East Division
Sends daily Excel reports to other divisions and corporate
Works with East Division Accounting department to resolve all bank rec variances
Obtains detailed information from bank daily to help get cash posted correctly
Works with Collections department to find money that was paid but not posted
Balances each cash poster daily
Meets with upper management to help identify areas of improvement
Senior Cash & Credit Patient Account Rep 08/2013-10/2014
Led team of 6 to help drive company and department goals
Used Excel-based reports to find trends within the department
Completed month end reports handed down by upper management
Met individually with team members on a weekly basis to iron out all issues
Checked overpayment packets submitted for approval by team
Worked with upper management to ensure department was performing effectively
Supervised annual Medicare Cost Reporting
Cash & Credit Patient Account Rep 03/2012-08/2013
Worked from Excel reports to review and fix overpayments made by insurance companies
Analyzed electronic and paper remittances and corrected payments made to the wrong accounts
Worked with billing and collections department so that claims were paid and payments were received
Balanced cash entries daily
Assisted in training of new employees
Awarded first ever Employee of the Month in April 2013
Served on IT Committee – Installed new electronic equipment and assisted in troubleshooting minor issues
Movies To Go, Martin, TN 07/2009 – 01/2012
Sales Associate
Provided customer service, including anticipating customers' interests, suggesting alternatives, and able to satisfy these needs within a minimum amount of time
Established a personal rapport with customers to help build and maintain the customer base
Reserved customer movie selections by phone
Assisted in training of new employees
Opened and closed the facility on time
Checked in and checked out customers' movie selections, handling money that is received my customers
Balanced the money drawers at the end of business hours
SOFTWARE
Microsoft Word, Excel, PowerPoint, Outlook
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