Customer Service Manager
Resume:
Mr. Ron Person
Richmond TX, 77407
***********@***.***
Professional Profile
Self-motivated Professional with over 16 years experience. Highlighted leadership qualities and the ability to work with people from varying backgrounds, while implementing team values. Detail oriented and organized individual who exemplifies professionalism, and an ability to manage multiple projects and tasks.
Area of Expertise
Warehouse Manager
Medical Billing
Customer Service
Team Coordination
Sales Rep
Professional Duties and Responsibilities
January 2005- Current Indel-Davis inc Houston TX
Warehouse Manager
Multi-tasking talents in team building, organization, program implantation and accurate documentation.
Maintained organization and cleanliness of facility.
Supporting numerous parcel and less than truckload carriers, including routing, label paper manifest.
Have capacitated in inventory control and quality control.
Maintained contracts for clients vaults.
Accountable for daily operations of over 72,000 sq ft of warehouse space along with 4 bays as well as 2 fork lifts.
Provide necessary scheduling for all staff.
Achieved profits in over a million dollars.
Responsibilities for all warehouse duties such as customer services, email, faxing.
December 2004-January 2005 Heller Group Houston TX
Sales Rep
Negotiate long term contracts for the company.
Produce monthly sales reports.
Doing cold calls
Responsible for communicating with customers one-on-one.
Doing follow up call to make sure that clients are satisfy
September 1997-November 2004 Memorial Hermann Houston TX
Medical Billing Coder
Accurately applied payments to patients account.
Research and resolve incorrect payments.
EOB rejections, and other issues with outstanding accounts.
Reviewed billings edits and provide insurance providers with correct information.
Schedule hospital admissions.
Ensure claims are entered and submitted with in 48- hours of receipts.
June 1995-August 1997 Allegis Group Houston TX
Customer Service
Continually encouraged new customer business through promotional events and mailings.
Analyzed customer need for new products and provided appropriate solutions.
Interact in a friendly and positive manner both face-to-face and over the telephone with customers.
Listening and responding to customers complaint and solve their problems.
References available upon request
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