Sales Marketing

Profile Summary

More than * years of experience as SAP CRM Techno Functional Consultant comprising 2 lifecycle implementations, 1 integration and 2 support projects and post go live support in Manufacturing & Consumer goods industries.

Implementation & Support for Sales, Marketing, Coupon Management, Integration with ECC and third party software’s for Sales and Marketing.

Technical expertise in ABAP/4 workbench, CRM Web UI, BSP’s, BADI’s, BAPI’s, Work Flow, Web Services, AET, BOL programming, developing custom reports, ABAP OOPs, XSLT’setc.

Expertise in CRM 2007/7.0 EHP1 Web UI enhancements

Extensive development and implementation experience in Business Partner, Master Data and Transactions, CRM Archiving and Overall CRM System performance.

Experience in Debugging, SQL Trace, Performance Analysis and ABAP Runtime Analysis.

Experience in discussions with Business system analysts and end-users in design phase and also in production support.

Expertise in Smart forms.

Currently associated as SAP CRM Consultant with Knack Systems Pvt. ltd.

Career Highlights

Actively involved in product development/Enhancements for SAP CRM connectors integrating third party solutions such as Exact Target and Facebook for marketing extensions.

Professional Experience

Project

Environment

Module

Type

Duration

Electrolux

CRM 7.0EHP1

Service

Support

Sept 2013 - Present

SAP CRM Facebook Connector(Marketing)

CRM 7.0EHP1

Marketing Connector

Integration

May 2013 – Sept 2013

Kennametal

CRM 7.01

Marketing

(Coupon Mgmt. / Promotions)

Implementation / Hyper-care

Sept 2012 to Apr 2013

Bentley Systems

CRM 7.0

Marketing

Implementation

May 2012 to Sept 2012

ASD

CRM 2007(6.0)

Sales

Support / Enhancements

Jun 2011 to May 2012

Experience Details

Client: Electrolux Sept 2013 to Till Date

Project: SAP CRM Support

Role: SAP CRM Lead

Offshore Team Size – 10 members

Platform: CRM 7.0 EHP1

Industry – Consumer Goods

Company Size – 61000+

Annual Sales - $16.6 Billion

Headquarter - Stockholm, Stockholm County, Sweden.

Operations – 100+ countries

Responsibilities

Understanding technical requirements and business process.

Technical knowledge of Interaction Center (IC) web development and IC web client components.

Enhancements on Web UI, custom report development, Web service changes to support Electrolux Platinum Warranty Initiative project.

Worked on ADDRESS_SEARCH and ORDER SAVE BADI.

Enhanced Component ICCMP_IOBJECT to improve Iobject search and validation to create Iobject.

Enhanced Component PRIOOV to add some custom assignment block at Iobject level.

Enhanced Component ICCMP_BP_DETAIL to add some validation, before confirm BP.

Creation of some custom component for transaction history and transaction notes/attachments.

Exact Upload functionally to add product detail at item level.

UI Enhancements/Modifications for extending service order search, resolving duplicate serial number error, restrict modifications authorizations on ESA contracts to specific Business Roles.

Modifications for standard/custom UI search/reports - Prepaid card search, Lead Search.

Client: SAP/Internal May 2013 to Sept 2013

Project: SAP CRM-Facebook Connector (Marketing)

Role: CRM Web UI Developer

Offshore Team Size – 2 members

Platform: CRM 7.0 EHP1

Industry – All

Responsibilities

Understanding requirements and expectation from Functional Architects.

Developing Application Engine/Framework – ‘Marketing connect’ to integrate SAP CRM via Web UI with Facebook Social Media.

Web UI enhancements via AET to capture custom/extension data from Facebook social media.

Creation of Custom Assignment blocks for tracking data.

Creation of Search BOL objects – Simple & Dynamic and Advanced search results page.

Navigation Profile, View Configuration changes for Overview pages.

Testing, Preparation of Business Process Documents, Technical Design Documents.

Demo Proof of Concept for SAP CRM – Facebook connector capabilities for Marketing.

Client: Kennametal Sept 2012 to Apr 2013

Project: MTI COUPON & Promotions

Role: CRM Technical consultant

Offshore Team Size – 10 members

Platform: CRM 7.0 EHP-1

Industry – Industrial Machinery/Manufacturing

Company Size – 10000+

Annual Sales - $3 Billion

Headquarter - Latrobe, Pennsylvania, USA.

Operations – 60+ countries

Responsibilities

Understanding customer expectations and UI changes featuring SAP CRM capabilities.

Analyzing of SAP CRM solution suite w.r.t business needs from TPM/Loyalty Management/Campaign.

Involved in preparation of Business Process Documents, Technical Design Documents and WRICEF before plunging into build phase.

Using standard campaign scenario to retrofit business needs of automated creation from ISA B2B and handling Activation/Rejections from CRM UI customized assignment blocks embedded into standard business flow.

Building custom RFC’s for ISA B2B.

Custom UI assignment blocks for giving complete insight of coupon actual and redeemed value on Campaign Overview.

Account page custom assignment block creation for status check, navigation to campaign and activation/rejection of campaign w.r.t giving 360 view of the Coupon Campaign from account view.

Testing B2B/UI/Middleware enhancements build to facilitate coupon consumptions from ECC and CRM both, Maximum condition technique utilized to handle cancelation and returns to refill the coupon campaigns and multi-redemption scenarios.

Mail forms creation for coupon layout generation for multi-lingual support starting with 8 languages to be easily rolled out to others later on.

Technical documentation.

Client: Bentley Systems May2012 to Sept 2012

Project: SAP CRM-Exact Target Marketing Connector Implementation

Role: CRM Technical Consultant

Team Size – 4 members

Platform: CRM 7.0

Industry – Software

Company Size – 2700+

Annual Sales - $0.6 Billion

Headquarter – Exton, Pennsylvania, United States.

Responsibilities

Creation of Z-Component and using it in Campaign Component CPG_MAIN,CPT_MAIN to display all the tracking data of that campaign.

BADI Enhancement to handle High Volume data – CRM_MKTHV_EXE_OUTBOUND.

ABAP report enhancement for Low Volume data – CRM_MKTTGGRP_EXPORT_BATCH

FTP/SFTP connection to Exact target enablement.

Creation of XSLTs.

Creation of Z-component and simple object for consumer level tracking at Account Page.

End to End testing for campaign execution to send Target group data as a CSV file to Exact Target FTP/SFTP server.

Survey link creation and enablement into mail forms designed for Exact Target campaigns.

Subscription management handling at Marketing attributes level – Updation of account data from inbound ET tracking data.

Variant creation for High Volume/Low Volume scenarios in IMG.

Custom field enhancements for Exact Target related data on component MKTPRJ_COMMCHNL.

Client: American Standards June 2011 to May 2012

Project: CRM – Web UI/Technical enhancements/support

Role: CRM Technical Consultant

Team Size – 2 members

Platform: CRM 2007(6.0)

Industry – Kitchen & Bath Products/Consumer Goods

Company Size – 5000+

Annual Sales - $2.5 Billion

Headquarter – Piscataway, New Jersey, USA.

Responsibilities

Worked as a CRM Technical member & responsible for the technical Developments support for the CRM Web UI 2007 which includes Web Client UI and Sales.

Worked on the creation, modifications of the views, enhancement of the components, UI configurations in the CRM Web Client UI 2007. Worked on creation of navigation links, work center pages.

Worked on BT115QH_SLSQ, ICCMP_BT_BUTTON, ICCMP_BTHEAD and other components

Implementation of BADI’s for copying the data between two documents types (CRM_COPY_BADI) And (ORDER_SAVE) BADI.

Enhanced Interaction Center UI.

Modifying BOL entity BTAminH, BTQopp etc. adding new attributes.

Created Transaction Launcher links For R/3 Delivery, Sales Order in Web UI.

Enhanced Dynamic Search of Opportunity and lead and redefine search method.

Developed Reports for Complaint Status and extracting material from quotation.

Technical Documentation.

Academic Qualification

B. Tech Specialization in Computer Science from Punjab Technical University in 2011.

Personal Detail

Name : Nishit Singla

Email : *********@*****.***

Mobile : +1-704-***-****

Sex : Male

DOB : Nov 02, 1989.

Marital Status : Single

Country : USA

Visa Holder : US Business Visa (B1)

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