Customer Service Representative
Resume:
ELISA V. BERMAS
Purok * Bungad Isla puting Bato Tondo Manila
***********@*****.***
OBJECTIVES
To seek dynamic and challenging position wherein I can utilize my knowledge capabilities and be part of company's goal.
PERSONAL INFORMATION
Age: 25
Date of birth: June 17, 1991
Height: 5’1”
Religion: Christian
Civil Status: Single
Nationality: Filipino
Languages: English/Tagalog
EDUCATION
Interface Computer College - Manila
Bachelor of Information Technology
1881 Henry Yang Complex C.M Recto Ave. Sampaloc Manila
Date Graduated: May 2011
WORK EXPERIENCE
1.On A Job Training (April 2010)
Commission on Election (COMELEC)
I.T. Support Staff - Personnel Department
Palacio Del Gobernador Intramuros Manila
-Encoding the daily time record of all department(s) /employee (s) in Commission on Elections.
-Filing the annual reports as well as assisting and organizing the monthly reports including payrolls and pay slips.
2.Customer Service Representative (Voice)
(April 12, 2012 to February 23, 2015)
Smart Communication at SPI GLOBAL CRM
PLDT NSOB, España Boulevard Mayon, Quezon City
- GSM Prepaid (April 12.2012 to March 1, 2014)
- GSM Postpaid (June 2, 2014 to February 23, 2015)
-Answering Inquiries, Request, Complain of our Customer.
-Documenting all information given by our Subscriber.
-Giving the Right action to their Concern.
3.Data Entry Officer
(May 26,2015 – August 24,2015)
GLOBAL B2B CONSULTANCY
31ST Floor PBCom Tower 6795 Ayala Avenue Cor V.A Rufino St. Makati city.
-Downloading bank from Back Office and checking for the Variants.
4.Customer Service Representative (Voice and non-voice)
(January 21, 2016 to May 3, 2016)
Fastnet Communication Inc.
12 F Unit 10 España Tower España Blvd.
-Printing all Orders by our Customer
-Answering Email for five Website and giving them what they need.
-Assisting them to their Inquiries, Request, and Complain.
-Value customers by means of quality service.
Seminars and Training
- Handset Skillset Training (Oct 2012)
- Financial Expansion Seminar (January 31, 2015)
- Mobile Broadband (August 2014)
SKILLS
- Microsoft Office (Word, Excel, Power point, Outlook)
- Knowledgeable in Basic Troubleshooting (Mobile)
- Basic Design in Adobe Photoshop.
- Multi tasking customer concern over the phone.
- Providing correct information, good customer service and treat customer politely.
- Receive inquires, request and complain.
- Facilitating and giving a right action to clients concern.
- Value customers by means of quality service.
REFERENCES
Jayrish Lauta
Smart Universalist Agent in SPI Global
Brenda Jane B. Flores
Software in Engineer in Accenture
Iris lynn Gruezo
Sales Representative in EVA Airways
Contact this candidate