Jennifer M. Matteson

**** ** **** ***. **** Coral, FL 33993 C 239-***-**** acvj3n@r.postjobfree.com

Professional Summary

** ***** ** ************ ******** Consulting Implementing Web-based applications, Embrace Change, New Technologies, Agile Methodology, Apply Best Practices, Competitor Analysis, Coordinate across projects, Plan and facilitate meetings, Document Project Charter, Project Deliverables, Executive Level Communications.

Project Management Stakeholder Management Scope Management

System Security Knowledge Report Metrics & Analytics Systems Implementation Trainer/Mentor Requirements Elicitation Contract(s) RFO/SOW/RFP

End User Software Support eCommerce/mCommerce Social Media (ask/answer)

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Hands on Leader Project Coordinator skilled in balancing user requests with technology architecture capabilities.

Managed a $2M effort to convert 160 MS-Word legal notification forms to an HTML format using the .Net framework. Team consisted of Avanade, Accenture and State agency personnel.

Facilitated & Presented weekly team status for the team and management.

Proposal Manager, for a (RFO) response that met full compliance resulting in a $10M contract Awarded to Accenture.

Customer Satisfaction driven to ensure complete satisfaction of stakeholder expectations.

Builds client rapport, provides technical training application support. Business Case, Project Cost Estimation, and Project Portfolio Analysis. COTS Build or Buy Recommendation à Resulted in Customized SOW.

Experience in gathering and analyzing project financials and producing reports for upper management.

Experience championing new technology. User Experience Testing, Proof of Concept, Pilot & Production Release(s).

Business Technology expert in identifying business requirements to implement systems that meet business needs to deliver business value to the stakeholders.

Mobile (iPhone) mCommerce, WebSphere Commerce, Web 2.0, Oracle 10.i, Reports Design: Business Objects XI, Omniture, Some Agile, Waterfall, RUP Methodology Use Cases, JAD Sessions, UI Mock-ups, Snag-it 8.0, Remedy

Moderate Security Knowledge & Virus Removal. - Stinger by Intel, Raptor Beta, McAffee Site Advisor SharePoint, Windows 10 – Office 365 Home - MS Project / Visio & Excel – Windows XP - MapQuest Enterprise Edition version 5, Mercury Interactive Test Runner, SQL, Client/Server, Service Oriented Architecture (SOA), PeropleSoft

TexasOnline (ePay) Portal, Kiosk testing, Usability Testing (Employer Tax – TexasOnline)

Work History

Family Medical Leave and Support May 2015 – May 2016

Medical Care for Mother & Self

May 2016 - Completed 8 weeks of Occupational Therapy and gained full recovery, strength and range of motion of my Right Hip.

February 2016 – Received Right Side Total Hip Arthroscopy - Gulf Coast Medical Center.

November 2015 Received Left Hand Carpal Tunnel Surgery.

May-August 2015 - Delivered Home care to Mother for Breast Cancer Radiation Treatment.

Bronson Enterprises; Wormy BES LLC Wormy LLC http://wormy.com January 2012 –June 2015

Freelance / Technical Support

Provide system security troubleshooting /software support. Use of Microsoft Window 10, XP, 7.

Server Support. Virus Removal. Use of Stinger by Intel, Raptor Beta, McAffee Site Advisor.

Share Point, Business Objects, SCRUM Certification Studies & Agile Methodologies, Cloud Computing.

TATA Consultancy Services (TCS) for: February 2010 – October 2011

PSCU Financial Services June 2011 – Sept 2011

SME / Systems Business Analyst – Access Point application

PSCU Financial Services offers Access Point to 400+ Credit Union members to provide to their customers an online banking portal. The application has two separate interfaces: The Card Holder application, and the Admin Application – a Web Based Content Management System (WCMS).

Served as Function SME and liaison between business and technology groups.

User Requirements / Use Case Gap Analysis and Documentation Revisions.

Delivered the Configuration Management Document for the Administrative CMS Application.

On-shore (Auburn Hills, St. Pete, Phoenix) and Off-Shore (Mumbai, India) model

Bank of America August 2010 – June 2011

Senior Project Lead - Business Analyst / Fraud Department

Ownership – Managing small project enhancements for a banking application(s) that: Identifies Potential

Fraud Risks, Resolves, Protects and Restores Customer Accounts that are victims of Check Fraud, while minimizing losses to both the bank and the customer. Participated in Anti-Money Laundering (AML) training to learn of ways to prevent, detect and report money laundering activities.

Mobile SMS Text Banking – Check Box Indicator for Reporting

- future Alerts SMS Text: being designed (e.g., Low Balance, Deposits, Overdrafts)

Commercial Claims – Enhancement to include Segment Name for reporting using Managerial Hierarchy Levels.

Integration Partners – Testing with 3-4 other projects as part of System End-to-End testing for overall Network Changes, Cost Center Conversions, and other cross project impacts. Several of these larger project Microsoft Office Live Meetings range from 40-100 participants.

Process / System Documentation – Documented the Fraud Data Dictionary and the application site map. Followed an extensive readiness process before deployment to production.

Technology – WebSphere application coded in Java front end, AIX servers, and DB2 backend.

Team: Global Team onshore/offshore, Atlanta, North Carolina, California, Idaho, Mexico, India

The Home Depot – Store Support Center Feb 2010 – July 2010

Project Manager – eCOMMERCE Team

Close Kitchen Quotes – Delivered the initial draft of the Project Charter and the Level of Effort for development. Rather than returning to the Home Depot store, allowing the customer to view their Kitchen Quote and to make purchase online.

Mobile (iPhone) Gift Cards – Provided a high-level business requirements document with wireframes and screen flows to derive a level of effort. This would allow The Home Depot to Sell / email / Check Balance and Redeem Gift Cards using the iPhone, Android and Blackberry Mobile devices. Project team practiced the Agile project methodology. Performed competitive analysis of other mCommerce locations (e.g., Starbucks, Target).

Home Depot Store Finder – Completed requirements and provided the Level of Effort (LOE) to implements a solution to search for The Home Depot stores by Service Provided: Key Cutting, Tool Rental Center, Load-n-Go Truck Rental, Propane Tank Exchange (24/7), and WiFi.

Integrated Preference Center (IPC) – Provided IT advisory oversight to third party vendors on design comps for the user experience to opt-in/opt-out of club sites, promotional emails (e.g., Garden Club). Reviewed vendor’s Business Requirements providing feedback to integrate into HD.com.

Ask & Answer – Projected a Level of Effort to deliver components of a product by a third party vendor Bizaarvoice. Allows consumers to provide product reviews. (Social Media)

eCatelog – Assisted in project charter development.

Patio Kiosk – Delivered Business Requirements, Tested and helped pilot 300 kiosks for the primary purpose to deploy kiosks in stores is to improve sales, conversion and customer satisfaction by giving the in-store customer the ability to purchase online products that are not available in any The Home Depot Store.

Substitute teacher for Austin Independent School District (AISD) K-12 Fall ‘08 – Spring ’09, Fall 2009

Texas Teachers –

Completed Course Training and Exams for Texas Teacher Certification.

Substitute for 3 School Semesters. Following lesson plans and filling in for primarily Middle School and High School, with some Elementary School Substitute Days.

Loblolly Consulting for: Apr 2007 – Aug 2008

Department of Aging and Disability Services (DADS) a Dept. of Health & Human Services State Agency.

Project Coordinator/Business Analyst – Money Follows the Person(MFP) Project

Responsible for PMLC/SDLC project deliverables – Project Facilitation for the MFP Project

5-year Federal Grant Demonstration; 80/20 Enhanced Match for Medicaid Services

Collated Project Management Plan, Issues Log, DADS-IT Project Communications

Scheduled & Facilitated weekly Integrated Team Meetings for interfacing with (7) State Agencies

Provided weekly project status to executive sponsor, internal and external stakeholders

Project Lead Business Analyst – Datamart / Enterprise Data Warehouse

Defined Report Metrics, data elements and layout for upper management program monitoring.

Performing Data Validation against report numbers being generated across program areas

Reporting tool Business Objects XI - CBT: Web Intelligence XI

Project Business Analyst – Utilization Review (UR) – Systems Analysis Only

Facilitate Meetings /Project Coordinator with Subject Matter Experts (SMEs) to define how Utilization Review (UR) will work across all waiver programs and entitlement programs for Federal dollars.

Visio flows for “as-is” and “to-be” for cost containment and appropriateness of services.

National Human Resources Group (NHRG) for: Feb 2005 – Feb 2007

Texas Workforce Commission (TWC), Business Analyst for Public facing web-based application(s).

System Redesign of the TWC Employer Tax System Internet Application. Followed DIR methodology. This was an “at-risk” project that that I helped bring back up to speed and back on schedule.

Responsible for Design, and Usability of Credit Card processing in the new web based system to allow employers to pay taxes online as required by Grant requirements from the Department of Labor (DOL).

Designed the ePay interface with TexasOnline for Credit Card processing.

Managed change log requests and Scope containment. Ensured code reviews completed prior to testing.

Designed and implemented enhancements to WorkInTexas.com, a public job board for employers and job seekers. Designed & Deployed Workforce Directory Search http://www.twc.state.tx.us/dirs/wdas/wdamap.html

eXtyr, LP Department of Information Resources (DIR) Contractor for: May 2004 – Feb 2005

Texas Commission on Environmental Quality (TCEQ), Business Analyst

Defined user requirements through a series of joint application design (JAD) sessions.

Delivered a formal report to recommend a “build or buy” commercial-off-the-shelf (COTS) to replace a legacy FoxPro Contracts Management Software application.

Developed a “Scope of Work” section for a Request for Offer (RFO), obtaining input from Legal, Contracts Management and Information Resources. Project was funded by the Federal Environmental Protection Agency (EPA).

ACCENTURE (formerly Andersen Consulting), Austin, Texas August 1995 – January 2004

Texas Department of Protective Regulatory Services (TDPRS) 2002-2003

Project Manager – Web Enablement of the “CPS Application” – Client/Server System GUI Front End (initial release 1996, See Application Programmer Below).

Provided direction to (5) five project team leads and twenty (20) application developers by managing the pilot release to use as a baseline for detailed design and construction. Using Design Templates Reduced time to complete a design by 50%.

Through a series of client meetings, obtained client sign-off via scope management, issue resolution, client satisfaction and overall system acceptance on detailed designs. Work effort accounted for $250,000 of revenue.

Project team members gauged our progress in terms of the Capability Maturity Model (CMM) on a quarterly basis.

Project Manager – Proposal Development 2001

Managed and coordinated work of managers, consultants and senior partners. Facilitated meetings for proposal development with Gartner Consulting. Ultimately accountable for the proposal submission and compliance.

As a result, Accenture was awarded a $10 million contact as the preferred vendor for the web-enablement of IMPACT, formerly known as CAPS.

Dell Computer Corporation –Project Management Organization (PMO) Consultant, Home & Small Business 2000

Provided project management consulting using TimeLedger software to track time and improve productivity for 165 personnel staffed across 30+ projects.

Quantifiable data presented to the PMO provided increased visibility needed to estimate projects more accurately, allocate resources more evenly and consistently deliver projects on time.

Dell Computer Corporation - Integration Development Team Lead 2000

Delivered an eCommerce solution enabling web-based supply planning and demand fulfillment.

Participated in a rapid global implementation of supply planning processes.

Supervised 18 developers. 200+ participants from Dell IT, Dell Business, Accenture, and i2.

United States Automobile Association (USAA) 1999

Assistant - Client Financial Management – Produced key financial and monthly invoice documents.

Piloted and implemented the Engagement Management Tool (EMT) to automate the monthly reconcile process between time reports and job summary reports to generate invoices for all projects at the client engagement.

State of Missouri – State & Federal Client (includes DHS) 1997 - 1998

Y2K Conversion Team Lead. Managed 6 Designers, Documented & defined the project standards and guidelines, Reported my team status to management, training/mentor and team reviews.

TDPRS - Application Programmer / Conversion Team Lead 1995 - 1997

Responsible for the successful conversion of Texas Statewide legacy data for the Preparation for Adult Living (PAL) stage (persons Ages 12-18) in the Child Protective Services “CPS” Program.

Support and troubleshoot after go-live to ensure proper PAL program functionality.

Education & Certifications

M.B.A. – Management Information Systems, Texas Tech University, 1995 (GPA 3.4)

B.B.A. – Management Information Systems, Texas Tech University, 1994, (GPA 3.5) Magna Cum Laude

PMP – Certified Project Management Professional, 2004-2014 Project Management Institute

SMC – SCRUM Master Certified Credential, Bhavyam Infotech Services Pte Ltd, 2016

SFC – SCRUM Fundamentals Certified Credential, Bhavyam Infotech Services Pte Ltd, 2016

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