Customer Service Microsoft Office

ELLAINE G. FUENTES

#** ******* **. ****. **** Spirit, Commonwealth Ave. Q.C.

Personal nos. 091********/091********

Email Address: *******.*******@*****.***

OBJECTIVES

-To secure a stable job that will lead to a lasting working relationship in an organization of growth which I can apply my skills, effort, hardworking ability to benefit my employer and be of service to others.

KEY STRENGTHS & SKILLS

Well skilled in answering phone calls with phone etiquettes

Proficiency in operating relevant Microsoft Office and web savvy

Commitment towards prompt & courteous customer service and utmost customer satisfaction.

Established good working relationships with customers/co-workers.

Knowledgeable in telephone switchboard and intercom operating system.

Patient and flexible into different situations. Good listening skills and tactful.

EDUCATION

Bachelor of Science in Tourism

Arellano University

Legarda, Manila

PERSONAL DATA

Date of Birth : July 18, 1987

Place of Birth ` : San Juan Metro Manila

Civil Status : Single

Height : 5’3”

Age : 28 yrs. Old

EMPLOYMENT HISTORY

TELEPHONE OPERATOR

Sterling Bank of Asia

September 2015 – February 2016

Answer and Transfer telephone calls to concerned departments and individuals

Assists callers in identifying needs and provide local and contact numbers of other branch.

Observe signal lights on switchboards, and press buttons to make connections.

Keep record of calls and update directory information.

Supervised other telephone operators

ENTREPRENEUR/TALENT COORDINATOR (freelancer/on-call)

GMA Network

May 2013- August 2015

Managing my food cart franchising business

Supply crowd audience for variety/game show and finding extras for background scenes.

Perform as talent.

ADMIN. ASSISTANT

-Toyota Commonwealth Motors Inc.

November 2012 – February 2013

Encoding of customer records and vehicle information.

Assists Kaizen Head in conducting trainings/seminars, research and planning.

Develop and maintain a filing system and follow-up suppliers

TICKET AGENT

-TripHub Travel Agency

Panay Ave. Q.C.

May 2012 – October 2012

Welcoming customers, responding inquiries about flights and promos

Issuing airline tickets, setting-up travel & tour packages/hotel arrangements.

Make and confirm reservations for transportation and accommodations.

Prepare customer invoices and accept payment.

Perform some errands like bank deposit.

TELEPHONE OPERATOR/CUSTOMER RELATION ASST.

-Honda Cars-Shaw

Shaw blvd. Mandaluyong City

December 2010 – March 2012.

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Handling complaints and passing them on to a manager if required

Received calls and relayed messages to correct person.

Conduct face to face interview with the customer right after the service was done.

Prepare weekly and monthly reports for unanswered calls.

CUSTOMER RELATION OFFICER

-Realway Asia Trading Corp.

Binondo, Manila

March 2009 – July 2010

Handle the tasks of greeting visitors/customers in a friendly and courteous manner, answering inquiries also ushering them to appropriate locations or personnel.

Answer and transfer incoming calls, take and distribute messages to correct person.

Tele-verifier by checking the status of the products and processed orders.

File and maintain records by updating each account.

I hereby declare that all above information is true to the best of my knowledge and belief.

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