Microsoft Office Manager

ANAND YADAV

C: 832-***-**** H: (***) *** *** (E) **.*****@*****.***

Summary

Superior record of steady career progression over 15-years in IT, mirrors underlying commitment to deliver robust, customer-responsive services and projects in deadline- and task-driven environments. Commonsense approach and "big-picture" vision are hallmarks of a consensus-driven leadership style that encourages problem ownership and empowers staff to brainstorm solutions. Respected for troubleshooting acuity and capacity to think "outside the square" for more effective outcomes. Independent work habits, intuitive business sense, and an instant grasp of new technologies underpin dedication to steer streamlined operations within a cost-effective and productive IT function.

Achievements

Steered extended resolution operations, achieving “fix” rates of 96% outstripping previous benchmark of 73% the established service level agreement standard

Instituted call logging, reinforcing the partnership between attention to detail and successful, efficient support operations. Idea sparked a three-fold improvement in the quality of call logging, and later became a formal divisional process.

Key contributor to internal and outsourced projects spanning CRM, intranet, helpdesk, and Windows Server 2003 migration.

Winner, “Excellence in Performance” certificate recognizing efforts in revamping the ACC Intranet & Warehousing systems known as WMS (Warehouse Management Systems)

Acknowledged as team's most senior technical administrator promoted and appointed as key Senior System Officer for implementation of SAP Network Project for Entire South-Central Part of India. Within 6-months of "go live" was cited by the Company for successful level of autonomy attained in steering project-a rarity compared with other similar rollouts globally.

EMPLOYMENT SNAPSHOT

SVSERVICES 2015-Till date

Manager IT-Support

ISKCON 2008 to 2015

Sr. System Administrator

LIWA TRADING 2008 to 2008

System – Administrator/ Support

ACC. C S Raghoji 2000 to 2007

Senior Officer Systems

Snapshot of Activities Handled:

Implemented Database software of patron care. platform which used .Net

Serviced Desktops, Laptops.

Installation on Windows Operating systems from Windows 3.11- Windows 8

Responsible for updating software at different store locations across UAE

Was responsible for backup of Database and Servers health management

Monitored system logs for all company computers and devices to maximize uptime.

Managed connectivity between different locations of company through UAE

Completed remote repairs involving software solutions and hardware repairs.

TECHINICAL SKILL INCLUDE:

•Installation and Configuring

Windows Server 2003, 2008, 2012 (Active Directory)

Exchange Sever 2003, 2007, 2010

Huawei Switches 6700, 1700

Cisco 2100

Ruckus Wireless Outdoor & Indoor Units

Cisco Wireless Outdoor & Indoor Units

Thin Clients

VM Ware

Firewall : Juniper / Cyberoam

Antivirus Enterprise Version: McAfee / Symantec /Kaspersky

CCTV/ Cameras / Controllers

Windows All versions

Mac OS

POS Systems

Biometrics

Network Printers, Scanners

Adobe Products

Corel Products

Microsoft Office Products.

VMware

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