***** ******** *******, ******* *****, VA 20165
Senior information technology (IT) professional with more than 25 years of experience in providing IT services to global governmental, military, and corporate clients. Areas of specialization include systems security, configuration management (CM), and network and system administration. Skilled in working effectively with internal and external clients and in providing user support and team training. U.S. Citizen.
Windows Family (3, 4, NT, 95, 98, 2000, 2003), Novell 3.11 to 6.5, AT&T System V, Solaris 2.x, UNIX (Solaris), Linux Redhat
Oracle 8.1, PL/SQL
Nuix6, FTK, Wireshark, Salesforce, ProcurePass, SupplyPass, ForumPass, Mas 200, Starship, GroupWise 6.5, EDI, Reliance 6.2
Microsoft Office Suite, Border Manager, Calibration Manager, Ghost, Symantec Antivirus, Veritas Backup Exec 10.0
Supermicro Servers 6025B, 3B2, Intertel 5000, Cisco 2500, 2950
Fluent in English, Bengali (ALTA), Hindi (DLS), Dari, Urdu (Torres), Farsi (ALTA), Turkish (DLS), Pashto (learning Arabic).
Certified CompTIA Security+ CE Security University, Herndon, VA 2015
Certified Q/FE (Qualified Forensic Expert) Security University, Herndon, VA 2015
Introduction to Information Security Defense Security Service 2013
Counterintelligence Awareness and Reporting for DoD Defense Security Service 2013
Microsoft Certified Systems Engineer(MCSE) Credential,Georgetown University,WashingtonDC.2004
Linux Red Hat 4.0 (RHCE) Credential, Redhat Global Learning Services 2006
Cisco Certified Network Administrator (CCNA), George Mason University, Sterling, VA 2006
Vectrus, Denver, Colorado 4/2015-Present
Hindi and Turkish (backup) Linguist/Cultural Advisor for LOGCAP IV contract deployed in Bagram Air Base in Afghanistan assigned to Force Protection. On call support to CI.
Torres AES., Falls Church, VA 2010-2014
Lead Linguist for LEP Screening Team USAF (64 ESFS) Riyadh, KSA: Linguist and cultural advisor for (Bengali, Hindi, Dari, Turkish, and Urdu). Schedule appointments to interview clients, train junior linguist, perform open source investigation (OSINT) to support investigation team. Collect client’s personal data, verify information against personal data. On call support to AFOSI and SF.
Mediatech Inc., Manassas, VA 2007-2010
Manage domain, systems, and email accounts - creating, modifying, and deleting as necessary. Creation includes assigning login ids, groups, directories, and configuring the users' login environments/profiles, run backup/restore. Manage Inter-tel 5000 AXXESS telephone exchange system. Monitor system performance and recommend and implement changes to optimize system performance Manage access through policies, shares and permissions for files, directories, printers, etc. Employee of the year for last two years.
Monitor disk status, system processes, user process activity, system security, and system log files daily, coordinating with management and taking necessary corrective action on problems found;
Manage peripheral devices and network services; and Design and implement security policies
Maintain a test/staging environment. Patches, upgrades, system changes shall be tested in this environment before being implemented in the production environment.
Provide after-hours, on-call, system administration services (24/7) for system emergencies and monitor Internet traffic.
Developing a change management to comply with FDA requirement, write SOP’s and documentation for all changes.
Technical Support/Exostar, LLC, Herndon, VA VA 2005-2006
Provide customer support of integrated supply-chain solutions to the aerospace and defense (A&D) industry in secure online environment. Troubleshoot research, diagnose, document, and resolve technical issues surrounding multiple of CRM applications.
Sales Consultant/Mentor, Lindsay VW, Sterling, VA 2002–2004
Coordinate all aspects of consultative sales, which include assessing needs, identifying relevant inventory, providing manufacturer-specific product information, and preparing finance applications.
Principal, RCI International, Inc, Reston, VA 1999–2003
Computer consulting and investment management. Design Network, purchase hardware, install and provide complete turnkey solution for small business. Provide 24/7 help desk service.
ELECTRONIC DATA SYSTEMS CORPORATION (EDS), Herndon, VA 1992–1999
Promoted through increasingly responsible positions with this global outsourcing services company providing IT, business processing, and transformation services support.
Configuration Management (CM) Manager (1997–1999)
Coordinated the development of a global data warehouse (two terabyte), consolidating and centralizing medical data from healthcare institutions throughout the World.
Built, configured, and maintained a CM server (Harvest 4.0) and performed subsequent upgrades.
Directed a cross-functional team of 75 people in developing all portions of the controlled software and performed input and configuration in Harvest.
Served as an expert advisor to the project’s sub-groups on CM and managed version controls through a configuration library.
Created executable software versions, deploying the tested software to the customer’s system.
Collaborated with clients to identify requirements and reviewed change activities to ensure compliance with CM policies.
Trained employees on CM software and led the organization in achieving CMM level 2 approvals.
Provided customer training and support for software use and configuration issues.
Network Administrator (1995–1997)
Completed a high priority, NATO BOA special assignment to the 39th Medical Group of the United States Air Force (USAF) at Incirlik Air Base, Turkey.
Expanded and upgraded the Group’s IT capacity, designing, building, and implementing a system migration plan to transfer mail from the AT&T system V to Microsoft mail.
Identified hardware and software needs and coordinated their purchase, delivery, and installation.
Increased the number of workstations from 10 to 130, configured servers, and created security controls.
Conducted weekly systems orientation presentations for employee groups, training approximately 175 users, and provided follow-up individual support.
Directed and trained five USAF personnel members in providing helpdesk support.
Creates customer network accounts and maintains admin documentation
Maintains and updates Network Diagrams.
Served as a liaison to management, providing briefings to the base commander.
System Administrator (1992–1995)
Supported multiple groups in developing responses for requests for proposals (RFPs).
Created networks to meet eligibility requirements, establishing accounts, directory systems, security controls, and user access rights.
Provided user support and troubleshooting assistance, ensuring 24/7 network reliability/functionality.
Maintained responsibility for all workstations in addition to up to 45 printers and multiple servers.
Worked independently to diagnose both hardware and software problems.
Conducted user training, tested and installed new software, and upgraded existing software.
Maintained system backups and mainframe connectivity and performed maintenance to enhance system operations.
Responded to inquiries from the proposal management staff on operating systems (OS) and hardware and software performance.
Oversaw dismantling of systems upon completion of RFP responses.